Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Ample space in rooms
Good location
Cons:
Poor cleanliness
Old facilities

Categories

Cleanliness
7.15
Guests reported issues with cleanliness, including dirty curtains and rooms.
Service
9.12
Standard quality for this hotel tier with some positive mentions of staff friendliness.
Location
10
Repeatedly highlighted as fantastic and perfect, making it a strong positive.
Room Quality
6.61
Mention of old furnishings and maintenance issues negatively impacted perceptions.
Amenities
7.64
A lack of modern amenities and poor maintenance of existing ones were noted.
Value for Money
6.6
Guests felt the prices were not justified given the quality of the accommodation.
Food and Beverage
7.65
Limited menu options were mentioned, impacting the overall experience.
Overall Experience
7.64
Despite the location, many guests felt disappointed with other aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:09

Property Description

Location and Amenities
The remodeled Enjoy Pucón Hotel boasts the prime spot in the city, nestled on the beachfront and at the heart of Pucón. Guests can indulge in the modern spa, gym, pub-restaurant, and even try their luck at the casino. The outdoor heated family pool and semi-sports pool offer relaxation and fun for all.

Scenic Views and Modern Comfort
Most rooms at Enjoy Pucón Hotel offer stunning vistas of the lake or Villarrica volcano. The spacious and contemporary rooms are equipped with cable TV, wifi, air conditioning, and more, ensuring a comfortable stay for all guests.

Local Attractions and Experiences
Adjacent to the hotel lies Enjoy Pucón Casino, while our dedicated staff can guide you to explore the best of Pucón. From wilderness tours to adventure activities like kayaking and volcano tours, there's something for everyone to enjoy.

Book your stay at Enjoy Pucón Hotel for an unforgettable experience!

Important information:

All reservations must be guaranteed with a valid Credit Card: Visa, Master Card, Diners Club or American Express. As a guarantee of the reservation, the hotel could apply a withholding -not a charge- 10 days prior to the check-in corresponding to the first night of stay plus tax. Foreigners not resident in Chili are exempt from taxes. This retention will only be effective in case the person does not show up or cancels his / her stay outside the established period. The retention is released once the passenger arrives at the hotel.

Use of the Gym: The minimum age to enter the gym facilities is 14 years old. In such cases, the minor must have the express written authorization of whoever has representation and/or guardianship of the minor and must always be accompanied by an adult who is responsible for him/her at all times.
Use of the SPA is for people over 18 years of age.

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

A child up to 8 years old is allowed to share a bed with their parents.

Use of the SPA is only for those over 18 years of age. Use of the SPA's Heated Pool requires prior reservation.Guests under the age of 18 can only check in with a parent or official guardian.
Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Jul 30, 2026 until Tue, Dec 15, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 2626 reviews
Cleanliness: 7.15
Service: 9.12
Location: 10
Room Quality: 6.61
Amenities: 7.64
Value for Money: 6.6
Food and Beverage: 7.65
Overall Experience: 7.64
P
Paula • family_with_children • cl
8
Pros:

La ubicación, la vista, lo cómodo de la cama

Cons:

Las piscinas climatizadas del exterior. Cero mantencion. Las paredes horribles sacaron las ventanas y esta todo como destruido, deteriorado

2026-10-31 • via Nuitee
L
Lidia • extended_group • cl
6
Buena Ubicación
Pros:

Buena Ubicación. Desayuno normal.

Cons:

No repusieron toallas ni papel higiénico al hacer la habitación. Tuvimos que pedirlos. Aseo de la habitación deficiente.

2026-10-31 • via Nuitee
V
vera • extended_group • cl
5
paseo por pucon
Pros:

la ubicacion

Cons:

El hotel es muy antiguo con problemas de acustica y ventilacion en las habitaciones, Ademas en la reserva solicitamos otra habitacion y cuando llegamos no habian de esa categoria. Sinceramente hotel no nos gusto no cumplio nuestras espectativas.no le podria 5 estrellas

2026-10-31 • via Nuitee
J
Jose Luis • family_with_children • ar
8
Pros:

Vista

Cons:

Problemas con el agua Enel baño

2026-10-30 • via Nuitee
J
Juliana • family_with_children • br
10
Gostei e recomendo
Pros:

Localização, de frente para o lago e para a praia do lago. Centro de Pucon a poucos minutos a pé. Possui vagas de estacionamento sem reserva e relativamente perto (era aberto e pegava chuva). Café da manhã era bom. Quarto que pegamos era bem espaçoso com toalhas suficientes, e amenidades de banho. Havia spa e piscina, mas não vou comentar, pois não usamos.

Cons:

O frigobar era para consumo do que era oferecido. Estávamos com bebê de 1 ano, então foi difícil guardar frutas e comida para o bebê. Só usamos um elevador e era pequeno, na saída com as malas precisa fazer em algumas viagens.

2026-10-28 • via Nuitee
M
Marta • family_with_children • cl
10
Pros:

La ubicación, las amenidades

2026-10-28 • via Nuitee
C
carlos daniel • family_with_children • ar
10
Pros:

Excelente atencion, muy buen desayuno.

2026-10-27 • via Nuitee
J
Juan Pablo • family_with_children • cl
8
2026-10-26 • via Nuitee
F
Francisco • couple • cl
7
Pros:

excelente y completo desayuno, muy buena ubicación frente al lago y a pasos caminando al centro para restaurantes

2026-10-26 • via Nuitee
C
Cameron • couple • gb
8
Very hotel located on the edge of the lake with great amenities and super helpful staff
Pros:

Having booked last-minute due to a faulty Airbnb, we were pleasantly surprised by the size and cleanliness of our room. The hotel itself located on the edge of the lake was nice, the restaurant within the hotel was really nice and the staff made the whole process of checking in and out very easy.

The one hour free spa trip a day was a nice touch

Cons:

Our only comment would be more places to relax indoors. We happen to stay during a very rainy couple of days and found that were very few places to relax without having to stay in the room or go to the restaurant and buy something.

2026-10-25 • via Nuitee
M
Matias • family_with_children • ca
1
Cons:

*Asunto: Reclamo formal por falta de atención, empatía y protocolos de bienestar al huésped*

Estimado/a Gerente:

Por medio de la presente, quiero dejar constancia formal de mi profunda insatisfacción con la atención recibida durante mi estadía de una semana, desde el [FECHA DE ENTRADA] al [FECHA DE SALIDA], en la habitación [NÚMERO].

La noche del [FECHA], presenté un cuadro repentino de vértigo y mareo estando dentro del hotel. Lo que más me preocupa y motiva esta carta no fue el malestar en sí, sino la *total ausencia de protocolos de preocupación por el pasajero.*

Durante ese episodio y durante toda la semana observamos lo siguiente:

1. *Cero empatía y preocupación:* Ningún miembro de su personal se acercó a preguntar si me encontraba bien, si necesitaba asistencia médica, agua o algún tipo de ayuda. Estuve visiblemente afectado en áreas comunes y no hubo una sola muestra de interés.
2. *Falta de cortesía básica:* El personal de pasillo, aseo y recepción no saludaba al cruzarse con los huéspedes. Una actitud fría y distante que no corresponde a un hotel de su categoría.
3. *Manejo del frigobar:* Cuando se realizó el cambio/reposición del frigobar, el procedimiento fue mecánico, sin saludo, sin preguntar si necesitábamos algo más.

Pagamos por una semana completa buscando descanso y seguridad, y lo que recibimos fue una sensación de abandono. En cualquier hotel del mundo, cuando un pasajero manifiesta un problema de salud, existe un protocolo mínimo de asistencia y seguimiento. Aquí no existió.

No busco una compensación económica, busco que esto no le vuelva a pasar a otro pasajero. La hospitalidad no es solo limpiar una habitación, es hacer sentir al huésped que está cuidado.

Solicito que esta carta quede en su libro de reclamos oficial y que se me dé una respuesta formal por escrito sobre las medidas correctivas que tomarán.

2026-10-24 • via Nuitee
B
Beatriz • family_with_children • cl
8
2026-10-24 • via Nuitee
G
Giudicatti • family_with_children • ar
6
2026-10-23 • via Nuitee
E
eduardo • couple • cl
9
2026-10-23 • via Nuitee
A
Alberto Williams • family_with_children • cl
10
Descanso satisfactorio
Pros:

La limpieza y la atención del personal.

Cons:

La piscina califaccionada debiera estar techada

2026-10-22 • via Nuitee
M
Maria • couple • cl
9
2026-10-22 • via Nuitee
M
Maria • couple • cl
9
Bien atendidos volvería feliz
Pros:

Muy bna la cama, almohada y ducha

Cons:

No hay queja

2026-10-22 • via Nuitee
C
CARLOS • solo_traveller • cl
7
Hotel de 3 estrellas bien ubicado pero con mucho que mejorar
Pros:

La ubicación y las piscinas

Cons:

El desayuno era muy poco variado y la calidad de algunos alimentos era deficiente

2026-10-22 • via Nuitee
N
Nicolas • couple • cl
9
Buen hotel
Pros:

Ubicación y Spa

Cons:

Pocos muebles en la habitación

2026-10-21 • via Nuitee
P
PEDRO EDUARDO • couple • cl
6
General bien, lindo, personal atento.
Pros:

La ubicación, la vista bellísima, las camas excelentes, el spa maravilloso, y el gimnasio bien, bonita la decoración y diseño del restaurante así como sus comidas

Cons:

el desayuno repetitivo y añejo con los postres y facturas, para ser la zona sur de ricos pasteles de frutas, no eran para nada buenos.
esta abandonado en algunas de sus instalaciones, por ser viejo,1 dia estuvimos sin agua, la limpieza bien, pero no exhaustiva. El exterior del gimnasio se ve muy abandonado, poco atractivo para ser un hotel como el Enjoy
el restaurante le falta mayor variedad.

2026-10-21 • via Nuitee