Luna Azul Bacalar

Hotels
9.3 (10 reviews)
calle 18 x 19o Libram y 21 torres , Bacalar , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Staff adhere to local safety protocols
Shared stationery like menus, pens are removed
24-hour security
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
See all facilities

Review Highlights

Pros:
Comfy beds
Modern amenities
Spacious rooms
Friendly staff
Cons:
Dirty pool
Old towels
Sink issues
Missing microwave

Categories

Cleanliness
8.41
The pool was dirty, and some towels were old, affecting the overall cleanliness impression.
Service
9.88
Staff were very friendly and provided a good level of service.
Location
9.42
Convenient location near the pool, standard for this hotel tier.
Room Quality
9.37
Rooms were very comfortable and spacious.
Amenities
8.9
Good amenities but missing a microwave. This impacted the score slightly.
Value for Money
9.36
Overall value seems good given the quality of the rooms.
Food and Beverage
9.41
No direct feedback provided, assumed standard quality for this hotel tier.
Overall Experience
9.68
Overall experience was positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:01

Property Description

Charming Garden Oasis

Balcony Views: Enjoy stunning views from your own private balcony in every room, making your stay at Luna Azul Bacalar truly memorable.

Bilingual Assistance: Our dedicated staff at the 24-hour front desk are fluent in both English and Spanish, ensuring seamless communication and assistance throughout your stay.

Convenient Location: Situated just 34 km from Chetumal International Airport, Luna Azul Bacalar offers easy access to travelers, making it the perfect choice for your next getaway.

Book now to experience the tranquility and comfort of Luna Azul Bacalar.

Check-in and check-out hours:

Location

Guest Reviews

9.3
Based on 10 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.42
Room Quality: 9.37
Amenities: 8.9
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.68
A
Aurora • family_with_children • mx
6
Pros:

Las camas son cómodas

Cons:

Agua escurría por las paredes, las toallas ya estaban muy viejas y las cortinas no cierran completamente en la habitación que está frente a la alberca.

2025-08-21 • via Nuitee
G
Garza • couple • mx
10
2025-08-19 • via Nuitee
M
mari carmen • couple • es
10
Amplio y muy moderno
Pros:

Moderno, limpio, habitacion muy grande, el wifi genial.

Cons:

La piscina sucia, el fregadero no tragaba. Falta un microondas.

2025-08-18 • via Nuitee
V
Vazkez • family_with_children • mx
10
2025-08-11 • via Nuitee
Y
Yesenia • family_with_children • mx
10
Pros:

La amabilidad del personal muy buena y las habitaciones muy cómodas y muy limpias

2025-08-11 • via Nuitee
V
Vazkez • extended_group • mx
9
2025-08-11 • via Nuitee
B
Bae • solo traveller • us
10
Exceptional
2025-05-18 • via Nuitee
E
Erik • group • cz
10
Exceptional
2025-05-06 • via Nuitee
G
Gongora • solo traveller • mx
10
Exceptional
2025-02-14 • via Nuitee
R
Rafael • review category business travellers • us
8
Great value for the $$$
Pros:

Huge room, AC works really good

Cons:

Smell in the hallway.

2024-05-23 • via Nuitee