Maids Guest Rooms

No free water provided in the room (unlike Hilton, Hampton etc) Comprehensive mini bar in fridge in room at bar prices, which we did not use. Tea bags provided but no milk /sugar- which we purchased from a nearby shop. Toaster available. Stairs are narrow and steep and bathroom was small , floor uneven due to age of building and would be unsuitable for people with mobility problems. Room was very hot when we entered as curtains were open- would have appreciated curtains drawn to keep room cool - although a large fan was available..

Both rooms were totally shut up in the hot weather and curtains open when the staff knew we were arriving as we had already checked our bags in . The showers were hard to operate and the hot water took ages. The bathroom could have been a lot cleaner particularly the floor needed a good clean and the paintwork. The entrance and stairs were not welcoming and could have been a lot better.

During summer the rooms can get rather warm, because it's an old house, so it's not as well insulated. But they put a fan in our apartment which was helpful.

TV was playing-up (no instructions or manual to refer to) shower was either too hot or too cold (again no instructions or manual)

Nothing

Room 4 (vintage) should not be marketed when temperatures are above 25 degrees. Despite two large fans the heat was stifling and sleep impossible. There is a small window but no air flow and the room soon becomes sauna-like. We had to check out early as the room was unbearable. Also, the bathroom is tiny and by that I mean only room for one person to stand up. There is a dangerous step up to the bathroom which is ‘lipped’ so a trip hazard

It was a small conversion ( possibly from a garage) .

Very old fashioned. 1950s decor and as building work was going on the carpets in the corridors were dirty. Room was clean but very hot and opened window meant very noisy as on main road. Staff helpful but didn’t meet them.

The premises - the entrance hall, the stairs - smelly stair carpeting, not fitted with a decent safety handrail for such steep narrow stairs, the electruc cablea that were protuding along the hall from several other rooms and one cable definitely a trip hazard near top of stairs; room was so hot & stuffy - a large fan was left on floor but this also meant its cable was trailing across room; unable to leave window open as 1) on busy main road so traffic noise loud
2) safety issue - flat roof directly outside bedroom window would make for easy access for any intruder.
Small ensuite bathroom/toilet on raised step from bedroom. We tried the pull light, not working so shutting bathroom door meant being plunged into darkness. Reported to member of staff -Laura - pleasant friendly girl. Very apologetic, messaged owners but thought as it was a Sunday, they wouldn't be able to call anyone out. Obvious they didn't even reply. Why weren't the lights checked anyway beforehand? Were offered boxed cream tea on house and she brought a small angle poise lamp which had to be plugged in behind TV and placed outside bathroom door. This was pretty useless as didn't give enough light into bathroom.

My husband had prebooked tickets for Kew Gardens for my birthday, a table at a restaurant for dinner later on and a river trip from Kew next day so we had no choice but to stay despite our misgivings.
Honestly don't know how this place passed a health & safety check.

Owners ahould maintain property properly and have somebody available on call for maintenance issues.

Would NOT recommend this property due to its safety issues. .

Nothing in particular.