Hotel Mary Carmen

Hotels
8.8 (276 reviews)
5ta Av. Sur 132 Colonia Centro , Cozumel , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Cons:
Cleanliness issues
Room dampness

Categories

Cleanliness
8.08
Several reviews mentioned cleanliness issues, such as dirty sheets and damp rooms.
Service
9.99
Staff are frequently described as very friendly and responsive.
Location
9.59
The location is often praised as excellent, being central and convenient.
Room Quality
8.04
Some reviews indicated issues with room size and dampness.
Amenities
8.57
Amenities mentioned positively, but some areas need maintenance.
Value for Money
9.03
Guests felt the price was reasonable for the quality provided.
Food and Beverage
8.58
Food was generally good, though some found it insufficient in quantity.
Overall Experience
8.55
Overall experience was good, with mixed feelings about specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:22

Property Description

Seaside Oasis:
Hotel Mary Carmen is a charming retreat by the sea in Cozumel, offering free Wi-Fi, a 24-hour front desk, and a cozy shared lounge for your relaxation.

Comfortable Accommodations:
Indulge in our air-conditioned rooms equipped with modern amenities such as a TV, safety deposit box, and a private bathroom with complimentary towels and a refreshing shower.

Convenient Location:
Just a short 5-minute walk to the central market and surrounded by various dining options, our hotel is perfectly situated. Explore Playa Azul beach a quick drive away or venture to Playa del Carmen within 45 minutes.

Experience the best of Cozumel at Hotel Mary Carmen. Book your stay now!

Important information:

Please note payment via credit card is only possible on site.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 276 reviews
Cleanliness: 8.08
Service: 9.99
Location: 9.59
Room Quality: 8.04
Amenities: 8.57
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 8.55
‪raz • couple • il
7
I would consider to stay only because of the price and location
Pros:

The turtles were very cute! We fed them daily. Good value for the price.

Cons:

The room had humidity issues and we had ants biting us during couple of nights. Some of the staff were not very friendly.

2026-03-07 • via Nuitee
M
Matthias • couple • fr
8
Pros:

Hôtel très classique et bien pour une nuit. Petit patio pour se poser. Très central, donc tout le nécessaire à proximité (notamment le club de plongée Grand Cozumel). Très calme une fois la nuit tombée.

Cons:

Un peu cher.

2026-03-06 • via Nuitee
Y
Yaneli • solo_traveller • mx
10
2026-03-04 • via Nuitee
J
Judy • couple • us
9
Pros:

Close to every in center. Staff is wonderful

Cons:

Nothing

2026-02-28 • via Nuitee
M
marilou • family_with_children • fr
9
2026-02-27 • via Nuitee
J
JPCarv • couple • br
7
Bom custo x benefício em Cozumel.
Pros:

Boa localização, perto do ferry, a staff é muito prestativa, o seu Miguel nos ajudou com ótimas dicas. o quarto é bem decente também.

Cons:

Achei o valor da lavanderia um pouco mais alto que o restante do México (mas estamos numa ilha). 4h de diferença do check-in para o check-out também me parece exagerado.

2026-02-25 • via Nuitee
M
Ma Cristina • couple • mx
9
Pros:

Gran ubicación, personal súper amable y honestos, muy atentos.

2026-02-24 • via Nuitee
S
Sergio • couple • it
8
Pros:

Hotel in stile messicano situato in zona centrale. Personale gentile e professionale. Camere pulite ed accoglienti. Buon rapporto qualità prezzo

Cons:

Niente da eccepire

2026-02-22 • via Nuitee
F
flores • family_with_children • ar
10
Pros:

Exelente fusión de local y modernidad , superpractico todo en la abitacion y su gente adorables , recomenadasimo

2026-02-12 • via Nuitee
M
MacPhail • extended_group • us
9
Great spot if you’re looking for a comfy affordable spot.
Pros:

Loved it! Bed was comfy. And the turtles all over the lobby were so cute. Perfect for my group of friends looking for comfort but not luxury.

Cons:

Can’t really think of anything.

2026-02-12 • via Nuitee
J
Judy • couple • us
8
2026-02-11 • via Nuitee
W
Winnie • couple • us
7
Pros:

The staff were all very friendly and helpful. The location is very convenient.

Cons:

The room contains plates, glasses, etc. but there was not even enough silverware for my husband and me. We like to eat breakfast in our room and didn't have decent silverware. Also, I think it would be wise to let potential guests know (before booking) that the room upstairs has 2 flights of stairs . . . and the entry to the room could be awkward or dangerous for older people.

2026-01-27 • via Nuitee
L
LLC • extended_group • fr
9
Pros:

Très bon accueil et emplacement idéal. On arrive en 5mn à pieds du bateau.

2026-01-26 • via Nuitee
B
benoit • family_with_children • fr
7
2026-01-23 • via Nuitee
D
David • family_with_children • us
9
2026-01-23 • via Nuitee
H
Héléna • couple • fr
8
Très bon accueil, hôtel propre et calme.
Pros:

L’emplacement est idéal, proche du débarquement des ferrys, et de toutes commodités. Hotel calme, cour intérieur sympathique et cuisine commune pratique. La chambre est propres et nettoyée quotidiennement.

Cons:

Accès à la terrasse impossible après le petit déjeuner. Chambre très humide. Impossibilité de fumer dans la cour extérieure ou sur la terrasse à l’étage.

2026-01-23 • via Nuitee
T
Tina • family_with_children • us
8
Pros:

Close to everything I needed. Helpful staff

Cons:

Hard bed

2026-01-22 • via Nuitee
M
melania • couple • it
7
Pros:

Hotel con posizione ottima!

2026-01-20 • via Nuitee
N
Nicolas • family_with_children • fr
5
Pros:

L'emplacement, la gentillesse du personnel

Cons:

Les coupures d'eau, l'humidité de la chambre et du linge de lit qui entraîne de fortes odeurs désagréables.

2026-01-20 • via Nuitee
L
Lavinia • couple • it
10
2026-01-20 • via Nuitee