Pelican Bay Hotel

Hotels
8.6 (168 reviews)
Seahorse Road , Freeport , bs

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Spacious rooms
Beautiful views
Good amenities
Cons:
Poor service
Bad breakfast
Housekeeping issues

Categories

Cleanliness
9.13
Rooms are spacious and clean; however, there were issues with housekeeping during the stay.
Service
8.1
Reception staff were poorly trained and lacking in customer support.
Location
10
Hotel is located in a very pleasant area with great views.
Room Quality
9.14
Rooms are spacious with a quality shower but not renovated.
Amenities
9.09
Amenities onsite such as pools were good; however, WiFi was poor.
Value for Money
7.12
Breakfast not included, and overall value is considered poor.
Food and Beverage
7.08
Breakfast quality was awful and lacked variety.
Overall Experience
9.13
Overall a nice stay despite some shortcomings in service and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 11:15

Property Description

Luxurious Accommodation with Spectacular Views
Located just 300 metres from a pristine white-sand beach, Pelican Bay Hotel offers a colonial-style oasis with air-conditioned rooms featuring private balconies overlooking the sea. Each room is equipped with modern amenities including cable TV, a mini-fridge, and a coffee maker for your comfort.

Dining and Entertainment
Indulge in a culinary experience at the Sabor bar-restaurant, serving fusion cuisine and signature cocktails by the main swimming pool. For a change of scenery, head to Bone's Bar facing the marina for a variety of refreshing drinks.

Convenient Location for Leisure and Shopping
Explore the nearby Port Lucayan Market for duty-free shopping or unwind at the spa and tennis courts near the vibrant harbour. With Grand Bahama International Airport just a short drive away, Pelican Bay Hotel is the perfect choice for your tropical getaway.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 168 reviews
Cleanliness: 9.13
Service: 8.1
Location: 10
Room Quality: 9.14
Amenities: 9.09
Value for Money: 7.12
Food and Beverage: 7.08
Overall Experience: 9.13
I
Ingrid • solo_traveller • gt
3
Nice hotel, bad staffs attitude
Pros:

The room is big, comfortable and clean.

Cons:

I have stay here serval times because it's the only decent hotel in Freeport but during my last travel the staff's attitude was terrible. Upon arrival at check-in, I was informed that my reservation had been canceled and that I should book directly with them, on the condition that it was for two nights. My reservation was not canceled in the booking system, and after I showed them proof, they accepted a reservation for only one night, but charged me almost $80 more than the total cost.

2026-01-28 • via Nuitee
P
PRINCE • couple • bs
7
2026-01-03 • via Nuitee
J
Joseph • family_with_children • bs
7
Pros:

Location

Cons:

Bed sheets

2026-01-02 • via Nuitee
L
Lucas • family_with_children • br
5
The hotel is located in a very pleasant area; however, the hotel lacks proper management, failing in basic areas such as
Pros:

The rooms are spacious and clean, with a balcony and a bathroom equipped with a quality shower.

Cons:

The hotel disappoints due to the poor quality of service from the reception staff, who are poorly trained and unable to provide customer support when needed. On two occasions, I had to contact the reception staff to receive missing towels (which took over an hour) and to connect the TV to the Wi-Fi, which was not resolved. Breakfast is not included in the room rate. Even so, we decided to pay for it, but the quality was simply awful, with no options for fruit, bread, or quality coffee.

2025-12-03 • via Nuitee
T
Tangela • family_with_children • us
10
It was very enjoyable
Pros:

Beautiful view from the balcony

Cons:

N/A

2025-11-26 • via Nuitee
A
Agnieszka • family_with_children • ie
10
Pros:

Nice and clean hotel. Brilliant customer service. All happy and chatty. Restaurant in the hotel was delicious. Breakfast was good.

2025-11-15 • via Nuitee
D
Dana • family_with_children • bs
8
2025-10-20 • via Nuitee
T
Tonu • extended_group • ee
9
Nice stay and good service!
Pros:

Overall very good hotel. Nice and cozy and clean and beautiful. Liked the hammocks in the garden a lot. Breakfast was good but not too abundant. Staff was nice and helpful :-)

Cons:

At the bar I was served some drinks I definately did'n order! Felt like a scam but not sure. Anyway - just a little "fly in the ointment"

2025-10-20 • via Nuitee
H
Hafsteinn Bragason • solo_traveller • br
8
2025-10-18 • via Nuitee
A
Andreas • couple • de
8
Hotel in guter Lage mit 3 Pools
Pros:

Die Lage ist gut aber der Strand ist etwas schwierig zu rreichen

Cons:

Das Frühstück war relativ einfach. Die Lüftung und Klimaanlage ist relativ laut und war nicht abschaltbar

2025-10-18 • via Nuitee
J
John • family_with_children • br
8
2025-10-15 • via Nuitee
G
Garvet • solo_traveller • fr
5
Pros:

J'ai trouvé le personnel pas très accueillant sauf au restaurant elles été plus simpa un peu cher

Cons:

Le personnel

2025-08-27 • via Nuitee
M
MICHELEA • family_with_children • us
7
Pros:

Perfect location! Near the airport and Hertz car rental.

Cons:

Safety issues: Balcony's wooden railing was rotted and detached. Was not a safe area for my toddler while a few floors up. Thank God he wasn't hurt.

2025-08-14 • via Nuitee
S
Stefan • solo_traveller • li
7
Auf den Gran Bahamas ist es schwer gute Hotels zu finden
Pros:

Nettes Personal

Cons:

Nicht renovierte Zimmer. Kein gutes Preis/Leistungsverhältnis

2025-07-28 • via Nuitee
E
Ernesto • extended_group • us
8
Pros:

The challenges were poor WiFi, and housekeeping - the room during my stay was not cleaned for about two days, and there was no water to be purchased at the hotel.

Cons:

WiFi, Bottle Water for purchase and Housekeeping

2025-07-27 • via Nuitee
M
Mitchell • couple • bs
8
It was a great getaway
Pros:

Clean private and everything is on campus

2025-07-02 • via Nuitee
V
Victoria • young couple • us
10
Exceptional
Pros:

The location and amenities onsite were awesome

2025-06-30 • via Nuitee
J
James • young couple • gb
7
Good
Pros:

The room was nice enough and the staff are kind and friendly

Cons:

It is poor value for money. The breakfast was fine but nothing to write home about.

2025-06-25 • via Nuitee
D
Deshaughn • young couple • bs
8
Very good
2025-06-25 • via Nuitee
T
Terry • young couple • bs
3
It was at the most 4/10 the staff was rude, I got over charged 500 dollars, I never used my incidentals, they never
Pros:

Only the pool, the staff in front desk were rude the over charged me $500, I’ve never gotten my incidentals back that I’ve never used there before

Cons:

The door had holes, the ac turned off, the chair was musty and old, the room was outdated , tvs were out dated, the staff was rude, the bathroom shower heads had mold , the sink had soap scum.

2025-06-02 • via Nuitee