The Novello By Hotel Evergreen- Mussoorie

Hotels
7.9 (191 reviews)
Picture Palace Road, 500 Meter from Mall Road, Near Kulri Bus Stand , Mussoorie , in

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Facilities

Nightclub
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cozy rooms
Courteous staff
Beautiful location
Comfortable beds
Cons:
Cleanliness issues
Poor food quality
Room maintenance problems

Categories

Cleanliness
6.65
Several mentions of poor cleanliness and hygiene issues, including bed bugs and food contamination.
Service
9.15
Mostly positive remarks about staff being courteous and helpful, despite one negative review regarding delayed responses.
Location
9.65
Frequent descriptions of the location being prime and near key attractions, with good views.
Room Quality
7.15
Mixed sentiments; some rooms noted as nice, but significant complaints about others being in poor condition.
Amenities
8.65
General satisfaction with the amenities, though specific mentions were lacking in some reviews.
Value for Money
7.65
Comments indicate varying perceptions of value, particularly due to issues with promised services.
Food and Beverage
5.65
Negative feedback about food quality, including instances of contamination and poor service.
Overall Experience
8.65
Various reviews highlighted positive experiences, offsetting some negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 16:39

Property Description

Convenient Location
Located in the heart of Mussoorie, just a short distance from popular attractions like Gun Hill Point and Mussoorie Library.
Modern Amenities
Enjoy free WiFi, concierge services, and a restaurant on-site. Rooms feature city views and modern amenities like flat-screen TVs.
Exceptional Service
Benefit from a 24-hour front desk, entertainment staff, and free shuttle service during your stay.

Book your stay at The Novello by Evergreen Mussoorie for a memorable experience in the hills.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 191 reviews
Cleanliness: 6.65
Service: 9.15
Location: 9.65
Room Quality: 7.15
Amenities: 8.65
Value for Money: 7.65
Food and Beverage: 5.65
Overall Experience: 8.65
O
OVERSEAS • extended_group • in
10
2026-03-27 • via Nuitee
M
Monserrate • solo_traveller • gb
7
2026-03-20 • via Nuitee
B
Binal • extended_group • gb
9
2026-03-18 • via Nuitee
V
Vikrant • couple • in
1
Cons:

Bed and bathroom was unclean toiletries not present tv not working flush not working

2026-03-15 • via Nuitee
D
DavidSingh62 • couple • in
10
2026-03-10 • via Nuitee
B
Birju • couple • in
10
Pros:

Recently stayed at this fantastic hotel and had an amazing experience! The room was clean, comfortable, and beautifully decorated. The staff were super friendly and helpful, making our stay even more enjoyable.

The hotel's location was perfect for exploring the city, and the breakfast spread was delicious. Would definitely recommend and stay again! 😊

2026-03-09 • via Nuitee
P
pratiksha • couple • in
10
2026-03-09 • via Nuitee
G
Gupta • couple • in
10
Pros:

Great experience. Rooms are neat and clean. Views from the rooms are really awesome

2026-03-09 • via Nuitee
G
Gupta • couple • in
10
2026-03-09 • via Nuitee
B
Bisht • couple • in
10
2026-03-09 • via Nuitee
M
michel • couple • in
10
Pros:

A great hotel review highlights specific, positive experiences like exceptional service, cleanliness, comfort, and, if applicable, a great location or view. Effective reviews often praise individual staff members, mention well-equipped rooms, and provide a balanced view of the value for money.😀

2026-03-09 • via Nuitee
N
Neha • solo_traveller • in
8
2026-03-07 • via Nuitee
G
Gupta • couple • in
10
Pros:

The hotel is up to the mark . It exceeded our expectations. Rooms are neat and clean .

2026-02-14 • via Nuitee
T
Thakur • couple • in
10
Pros:

The room was neat and clean . Food was also good .

2026-02-14 • via Nuitee
G
Gupta • couple • in
10
Pros:

Wonderful stay in novello. The view from the room is amazing. Rooms are neat and clean.Everthing is up to the mark .

2026-02-14 • via Nuitee
B
Bisht • couple • in
10
Pros:

Wonderful time here . We really enjoyed our stay there. The rooftop restaurant is a plus . Must recommend.

2026-02-14 • via Nuitee
S
Suman • couple • in
1
Bad experience
Cons:

Service is poor, as per menu food was not available, no hot water, bed sheet was not clean. In office season what they are charging, as per charge service and facilities was very bad.

2026-02-13 • via Nuitee
S
Suneet • couple • gb
7
Pros:

Not good

Cons:

The room was messy and not cleaned enough

2026-02-13 • via Nuitee
G
Gehalawat • solo_traveller • in
8
2026-02-12 • via Nuitee
M
Manav • solo_traveller • in
1
Pros:

Nothing

Cons:

Everything

2026-02-11 • via Nuitee