Tru By Hilton Jacksonville Airport

Hotels
•
Tru by Hilton
9 (501 reviews)
1265 Airport Road , Jacksonville , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Staff adhere to local safety protocols
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Noise from other rooms
Limited breakfast options
Issues with hot water

Categories

Cleanliness
8.58
Cleanliness was remarked as very good in most reviews, but some complaints about odors and noise from other rooms impacted overall sentiment.
Service
9.55
The staff received high praise for being friendly and accommodating.
Location
9.59
Most reviewers appreciated the convenient location near the airport.
Room Quality
9.04
Rooms were typically described as spacious and clean, although some issues with noise and temperature control were noted.
Amenities
8.57
Amenities were satisfactory, but some guests noted limited breakfast options and issues such as no microwaves.
Value for Money
8.53
Reviews reflected that the price was reasonable for the quality provided, despite some complaints.
Food and Beverage
8.58
Breakfast was good but had limited options, affecting the overall rating.
Overall Experience
9.55
Overall positive experience with guests expressing satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:59

Property Description

Convenient Location: Located in the North Jacksonville district, close to major attractions such as Catty Shack Ranch Wildlife Sanctuary and Jacksonville Zoo Gardens.

Modern Amenities: Air-conditioned rooms with flat-screen TVs, 24-hour front desk service, and free private parking. Enjoy convenience and comfort throughout your stay.

Shuttle Service: Explore the surrounding area effortlessly with the hotel's complimentary shuttle service. Experience seamless transportation during your trip.

Experience comfort and convenience at Tru By Hilton Jacksonville Airport. Book your stay now to enjoy a stress-free travel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 501 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.55
E
Eileen • couple • us
8
Pros:

Staff friendly. Room nice

Cons:

The shuttle service was awful

2026-02-14 • via Nuitee
G
Gabriela • couple • us
10
2026-02-13 • via Nuitee
M
Melissa • solo_traveller • us
10
Thank You for Caring
Pros:

I accidentally left my jewelry in the bathroom. I immediately texted the property to advise. They safely stored my valuables in their safe until I could retrieve my items. I appreciated the easy complimentary shuttle service to/from the airport.

2026-02-12 • via Nuitee
B
Bland • couple • us
10
Our stay was a very pleasant experience.
Pros:

Great location. Very convenient when headed to the airport. The breakfast was excellent.

2026-02-10 • via Nuitee
S
Shyenne • couple • us
8
peaceful and relaxing
Pros:

nice and quiet

Cons:

nothing

2026-02-09 • via Nuitee
I
Ivan • solo_traveller • us
10
2026-02-09 • via Nuitee
E
Erin • couple • us
8
Overall a good experience.
Pros:

It was very clean and the staff was very nice and attentive.

Cons:

The bed was very uncomfortable.

2026-01-30 • via Nuitee
A
antinicka • extended_group • us
10
2026-01-30 • via Nuitee
K
Kealvin • couple • us
9
2026-01-30 • via Nuitee
L
lynn • family_with_children • us
10
no complaints
2026-01-29 • via Nuitee
T
Tony • couple • us
10
Our stay was great.
Pros:

Breakfast was good and the atmosphere is great.

Cons:

No complaints about anything.

2026-01-29 • via Nuitee
T
Tammy • family_with_children • us
10
The only thing that was unpleasant and indecent was a half naked lady walking through the lobby and out the door with my
2026-01-26 • via Nuitee
K
Kimberley • couple • us
8
2026-01-20 • via Nuitee
M
Melissa • couple • us
10
Definitely a great place to stay.
Pros:

The staff was amazing. Very friendly and helpful. Everything was very clean and modern. Room was very spacious and clean. Breakfast was great and well stocked.

2026-01-20 • via Nuitee
N
Nyonbamiya • solo_traveller • us
10
2026-01-20 • via Nuitee
D
DeAnyra • couple • us
8
2026-01-20 • via Nuitee
B
Beebas • couple • us
8
Will stay again
Pros:

Very clean and updated. Staff was super helpful.

2026-01-20 • via Nuitee
V
Vincenza • couple • us
9
2026-01-20 • via Nuitee
B
Bryant Miller • extended_group • us
9
2026-01-19 • via Nuitee
T
Tami • extended_group • us
10
2026-01-19 • via Nuitee