Tru By Hilton Jacksonville Airport

Hotels
•
Tru by Hilton
9 (648 reviews)
1265 Airport Road , Jacksonville , us

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Noise from other rooms
Limited breakfast options
Issues with hot water

Categories

Cleanliness
8.58
Cleanliness was remarked as very good in most reviews, but some complaints about odors and noise from other rooms impacted overall sentiment.
Service
9.55
The staff received high praise for being friendly and accommodating.
Location
9.59
Most reviewers appreciated the convenient location near the airport.
Room Quality
9.04
Rooms were typically described as spacious and clean, although some issues with noise and temperature control were noted.
Amenities
8.57
Amenities were satisfactory, but some guests noted limited breakfast options and issues such as no microwaves.
Value for Money
8.53
Reviews reflected that the price was reasonable for the quality provided, despite some complaints.
Food and Beverage
8.58
Breakfast was good but had limited options, affecting the overall rating.
Overall Experience
9.55
Overall positive experience with guests expressing satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:59

Property Description

Convenient Location: Located in the North Jacksonville district, close to major attractions such as Catty Shack Ranch Wildlife Sanctuary and Jacksonville Zoo Gardens.

Modern Amenities: Air-conditioned rooms with flat-screen TVs, 24-hour front desk service, and free private parking. Enjoy convenience and comfort throughout your stay.

Shuttle Service: Explore the surrounding area effortlessly with the hotel's complimentary shuttle service. Experience seamless transportation during your trip.

Experience comfort and convenience at Tru By Hilton Jacksonville Airport. Book your stay now to enjoy a stress-free travel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 648 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.55
W
WOODROW • couple • us
10
My stay was very relaxing quiet I enjoyed just being there
Pros:

Very good it was well balanced

Cons:

I can't think of anything I didn't like

2026-09-11 • via Nuitee
I
Isaac • couple • us
10
Every thing was Excellent
Pros:

Every thing was nice

Cons:

Nothing every thing was perfect

2026-09-09 • via Nuitee
I
Isaac • couple • us
10
2026-09-09 • via Nuitee
K
Kris • couple • us
9
Tru by Hilton checks all the boxes. Great accommodation, great value, amazing staff and location!
Pros:

TRU by Hilton is a great value for the price. The staff is pleasant and accommodating, eager to assist.

Cons:

The water pressure in my bathroom sink was abysmal.

2026-09-08 • via Nuitee
R
Richard • couple • us
7
Pros:

Location and price

2026-09-08 • via Nuitee
S
Sharon • solo_traveller • us
10
Pros:

Great location.

Cons:

Nothing. Everything met my expectations.

2026-09-07 • via Nuitee
B
Bobby • couple • us
10
It exceeded expectations and thank you.
Pros:

Everything was excellent and was treated well.

Cons:

Nothing

2026-09-07 • via Nuitee
S
SMITH • solo_traveller • us
10
I was quite pleased, with my stay, and i will return. I will also recommend it to others.
Pros:

I didn't get any of the many different breakfast items offered, except for a bagel, i was going to be having breakfast at another location with friends and i didn't want to eat too much.

2026-09-04 • via Nuitee
V
Veronica • couple • us
10
Absolutely awesome!!
Pros:

The property was very nice and quiet.

Cons:

There was nothing that I disliked about the property.

2026-09-04 • via Nuitee
A
April • couple • us
10
2026-09-03 • via Nuitee
J
Julie • couple • us
8
2026-09-02 • via Nuitee
O
Orkun • solo_traveller • us
7
A clean and new hotel.
Pros:

The hotel has a great location, but the quality does not match the price paid. Overall, it is a clean and well-maintained hotel. The staff were helpful and friendly.

2026-09-01 • via Nuitee
L
Lisa • couple • us
10
2026-09-01 • via Nuitee
B
Bobby • couple • us
10
Everything was excellent
Pros:

Close to the interstate. Very clean. Staff was friendly.

Cons:

N/A

2026-08-31 • via Nuitee
K
Kathleen • couple • us
10
Great location to the airport. Clean, comfortable room.
Pros:

Nice, clean comfortable room. Shuttle to and from the airport. We were also able to leave our car there for an additional fee.

2026-08-31 • via Nuitee
C
Caroline • couple • us
10
2026-08-31 • via Nuitee
H
Hildreth • solo_traveller • us
8
2026-08-30 • via Nuitee
G
Gilbert • couple • us
10
The whole experience was pleasant. The staff to the clean room, shower to the breakfast it all was g
Pros:

Everything was good. It was clean, orderly and pleasant.

Cons:

Staying another night.

2026-08-30 • via Nuitee
G
George • couple • us
8
9 out of 10 for value, cleanliness and safety.
Pros:

Very clean, quite and comfortable bedding. Proximity to actual Jax airport without jet noise. Restaurants nearby.

2026-08-29 • via Nuitee
F
Francis • solo_traveller • us
8
2026-08-27 • via Nuitee