Tru By Hilton Jacksonville Airport

Hotels
•
Tru by Hilton
9 (648 reviews)
1265 Airport Road , Jacksonville , US

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Noise from other rooms
Limited breakfast options
Issues with hot water

Categories

Cleanliness
8.58
Cleanliness was remarked as very good in most reviews, but some complaints about odors and noise from other rooms impacted overall sentiment.
Service
9.55
The staff received high praise for being friendly and accommodating.
Location
9.59
Most reviewers appreciated the convenient location near the airport.
Room Quality
9.04
Rooms were typically described as spacious and clean, although some issues with noise and temperature control were noted.
Amenities
8.57
Amenities were satisfactory, but some guests noted limited breakfast options and issues such as no microwaves.
Value for Money
8.53
Reviews reflected that the price was reasonable for the quality provided, despite some complaints.
Food and Beverage
8.58
Breakfast was good but had limited options, affecting the overall rating.
Overall Experience
9.55
Overall positive experience with guests expressing satisfaction and intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:59

Property Description

Convenient Location: Located in the North Jacksonville district, close to major attractions such as Catty Shack Ranch Wildlife Sanctuary and Jacksonville Zoo Gardens.

Modern Amenities: Air-conditioned rooms with flat-screen TVs, 24-hour front desk service, and free private parking. Enjoy convenience and comfort throughout your stay.

Shuttle Service: Explore the surrounding area effortlessly with the hotel's complimentary shuttle service. Experience seamless transportation during your trip.

Experience comfort and convenience at Tru By Hilton Jacksonville Airport. Book your stay now to enjoy a stress-free travel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 648 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 9.04
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.55
J
Juliette • solo_traveller • us
10
2026-11-07 • via Nuitee
T
Theresa • solo_traveller • us
10
The hotel was very nice very clean. Staff was extremely friendly.
Pros:

Staff was wonderful and the rooms were very clean

Cons:

The bed was a little hard and not in a location where you could walk too many restaurants or other stores

2026-11-06 • via Nuitee
F
Flavy • family_with_children • ca
10
2026-11-05 • via Nuitee
A
Alison • couple • us
9
Wonderful staff especially front desk guy, and Carmen and Jose. Just wanted to please guests!
Pros:

The young man at ck in was so nice and fast! It was after 1a.m. and we were tired.

Cons:

We couldnt find the front door! Had to call the hotel #. There was so much printed on the Front Doors (no public bathroom?) We didnt think it could possibly b a front entrance.

2026-11-04 • via Nuitee
R
Roger • couple • us
4
Very bad experience
Cons:

Rooms and bathroom very dated. Uncomfortable

2026-11-02 • via Nuitee
A
Arabia • couple • us
10
2026-10-31 • via Nuitee
V
Vincent • couple • us
9
Pros:

Very clean and I give the staff high marks .

Cons:

King room is small.

2026-10-30 • via Nuitee
K
Kevin • solo_traveller • us
8
2026-10-29 • via Nuitee
D
Danielle • couple • us
10
2026-10-28 • via Nuitee
S
Santos • couple • us
10
Will be back
Pros:

Comfortable

Cons:

Nothing

2026-10-27 • via Nuitee
G
Gwen • solo_traveller • us
10
2026-10-27 • via Nuitee
R
Rachel • family_with_children • us
5
Upgrades and cleansers needed.
Pros:

Pool area with Tiki and drinks, also breakfast was great!

Cons:

Old outdated furniture. Dirty lobby with ceilings vents leaking water, the receptionist said oh it’s just water when a droplet fell on my face. I looked up and the vent was covered in mildew while actively producing steady droplets of water. Pool and toys were given to us by one receptionist with the promise that we’d bring them back. The next day the receptionist wanted to charge us $5 per float to use. Also, just because you’re on the beach doesn’t mean I’m ok with the lobby and elevator floors being covered in sand.

2026-10-26 • via Nuitee
S
Shirley • couple • us
10
2026-10-25 • via Nuitee
D
de leon • couple • gt
1
Indignación por cobro excesivo
Pros:

Buena ubicación

Cons:

Nos realizaron cobros excesivos y cobraron Q2600 quetzales extra sin ningún motivo y no lo han devuelto . Asimismo las habitaciones fueron cobradas más caras que lo indicado en la reserva. En el segundo día el cuarto no fue limpiado por el personal. Quisiera se pudiera solventar tras el inconveniente con el dinero cobrado de más y que lo devuelvan por favor

2026-10-20 • via Nuitee
G
Gossman • couple • us
9
Pros:

Liked everything except water pressure on fifth floor was very weak.

2026-10-20 • via Nuitee
W
William • couple • us
10
Pros:

Everything.

Cons:

Nothing

2026-10-19 • via Nuitee
R
Randy • family_with_children • us
8
Would stay again
Pros:

Convenient, clean, very nice staff

2026-10-18 • via Nuitee
K
Keesha • couple • us
8
2026-10-18 • via Nuitee
J
Joseph • solo_traveller • us
9
Nice new hotel, great location near JAX, decent breakfast. But I couldn't charge by Chevy EV!
Pros:

Nice, quiet room. with comfortable bed and walk-in shower. The "usual" breakfast was fine: scrambled eggs and hard-boiled eggs were ok, as were the sausage patties, toast and coffee. However, the new pancake maker was a real plus! Good value for an included breakfast.

Cons:

The hotel advertised EV Charging, but I was unable to do so. I drive a 2025 Chevy Equinox EV (J-1772 plug) and the charging stations are Tesla. I had the adapter for NACS plugs, used the Tesla app, and scanned the code for the charger, but it still wouldn't work. Non-Tesla cars can't charge on Tesla's Level 2 chargers, only on Level 3 DC Fast Superchargers. You have Level 2 only. Let people know this, please.

2026-10-17 • via Nuitee
T
Tokoyo • solo_traveller • us
10
The hotel is excellent
Pros:

Great customer service the staff members were very nice. Check-in was very easy and very welcoming. The hotel rooms are very beautiful and very cozy. The bed was very comfortable.

Cons:

Everything was Great

2026-10-15 • via Nuitee