Mayan Water Hotel

Hotels
8.8 (28 reviews)
Carrt. Fed. Km 308, Carrt. Cnc Ply, Enfrente Hotel Ibero Star, Pcn Ejido Nte F, Solidaridad , Playa del Carmen , mx

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Hot tub/Jacuzzi
Car hire
See all facilities

Review Highlights

Pros:
Good room size
Standard service quality
Cons:
Hard to find location
Limited food and beverage options

Categories

Cleanliness
8.51
While the room was a good size, there were complaints about the lack of coffee in the room.
Service
9.48
Standard service quality for this hotel tier.
Location
8.52
It was hard to find the location in the dark, and it was off season with the place being empty.
Room Quality
8.97
The room was a good size.
Amenities
8.5
No coffee in the room but there was a coffee machine.
Value for Money
8.96
Standard quality for this hotel tier.
Food and Beverage
8.51
No options to get a drink or eat upon arrival.
Overall Experience
8.98
The overall experience was decent, though there were some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:03

Property Description

Luxurious Accommodation in Playa del Carmen
Mayan Water Hotel in Playa del Carmen offers a perfect blend of luxury and comfort for your stay. With a fitness centre, free private parking, and a beautiful garden, this hotel ensures a relaxing experience for guests.

Gourmet Dining and Relaxation
Indulge in delicious meals at the on-site restaurant and unwind in the hot tub while enjoying stunning lake views. The hotel's attention to detail ensures a memorable dining and relaxation experience for all visitors.

Modern Amenities and Convenient Location
Each room at Mayan Water Hotel is equipped with modern amenities such as a coffee machine, free WiFi, and air conditioning. Conveniently located near popular attractions like Cancun Underwater Museum, this hotel is the ideal choice for travelers seeking both comfort and convenience.

Book your stay at Mayan Water Hotel now and experience luxury at its finest.

Check-in and check-out hours:

Location

Guest Reviews

8.8
Based on 28 reviews
Cleanliness: 8.51
Service: 9.48
Location: 8.52
Room Quality: 8.97
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 8.51
Overall Experience: 8.98
A
André solo_traveller br
8
2025-12-12 via Nuitee
I
Irbe solo_traveller gb
7
Pros:

Mostly quiet, great wakepark, clean, comfy room, also good for remote work.

Cons:

Cleaner shouting on the phone outside my room for hours, no healthy food in the restaurant.

2025-12-07 via Nuitee
P
Penelope family_with_children gb
5
Pros:

The room was a good size

Cons:

Arrived 7pm no where to get a drink or eat. Hard to find location in the dark. It was off season but the place was empty. No coffee in the room but there was a coffee machine.

2025-10-17 via Nuitee
G
Gustavo Alberto family_with_children mx
8
Pros:

Todo esta bien del lugar

Cons:

Solo hay que modificar donde se ubica ya que en Google maps da otra ubicación

2025-09-08 via Nuitee
S
Shane solo traveller gb
10
Good value for money and clean simple rooms
Pros:

Nice clean rooms, quiet relaxing place to stay and a good price

Cons:

N/a

2025-02-04 via Nuitee
R
Ross solo traveller ca
8
Perfect location for quiet stay and vicinity to resorts
Pros:

I chose to stay at the Grand Mayan Water Hotel to be close to my friends who were staying at an all inclusive resort nearby, while avoiding staying at an all inclusive resort.

I'm glad for my choice, as the quiet location and jungle wildlife appealed to me far more than overpriced and underflavoured food surrounded by screaming children.

The hotel is a secondary business attached to the water-skiing park. There are only eight rooms, along with a rooftop terrace. For the first couple of days, there was only one other guest, who was part of my group. The quiet was amazing. The only day that anyone was using the water park was on the morning that I left.

The rooms are modern and comfortable. I slept well each night. The staff were friendly and accommodating. I didn't eat at the restaurant, but I enjoyed coffee there in my downtime.

One of the staff told me to get up before 7 and go on the roof, as the toucans are often out. He also told me where the spider monkeys could be found.

I spent my free time in the mornings, before my friends were up, taking wildlife photos. I had arrived at the hotel in the heat of the day, and was pleasantly surprised by the birds and iguanas on full display then.

I organised transport from the Cancun Airport ahead of time and used local taxis to get around the area. The front desk was happy to call them when needed.

For the price and quiet, along with the wildlife, you can't beat this location. It would almost be worth booking for birders who had little intention to explore anywhere else.

Cons:

The hot water takes a decent while to make it to the showerhead, but that wasn't a huge concern on the hot and humid days. The wifi was only weak on one day, and I enjoyed sitting in the restaurant area enjoying the climate rather than being in my room (stronger wifi there).

2025-01-28 via Nuitee
S
Sarah solo traveller ca
7
Functional and clean BUT NOTE: check in is at the Mayan Water Complex and during their hours only.
Pros:

Functional, clean and affordable room, kind of like a motel but *NOTE*: this isn’t a hotel with a reception desk. The reception / check in is at the Mayan Water Complex front desk, during their business hours.

You can park in the Mayan Water Complex parking lot. When you are at the front desk, the hotel rooms are to the left and behind you, there’s a little sign and a cute path.

Cons:

The website wasn’t overly clear: this isn’t a traditional hotel - it is a number of hotel rooms at the Mayan Water Complex, which is a waterski activity facility. So parking (free), check in/out etc. is at the Mayan Water Complex front desk. Be sure to be aware of check in hours and make sure you have communicated in advance because the hotel doesn’t have a dedicated reception desk. You use the front desk for the Mayan Water Complex.

(I spent a lot of time thinking I was at the wrong spot and trying to take non-existent back roads before realizing that I just needed to be at the Mayan Water Complex front desk.)


Also the sink water was nice and warm, shower took a long time to warm up.

2024-12-27 via Nuitee
L
Luis young couple us
8
Very good
2024-08-18 via Nuitee
A
Alvaro review category business travellers mx
10
Exceptional
2024-07-09 via Nuitee
A
Alvaro solo traveller mx
10
Exceptional
2024-07-09 via Nuitee
J
Jarekdz young couple pl
9
Superb
2024-03-09 via Nuitee
K
Krzysztof solo traveller ca
8
Clean, comfortable and pleasant.
Pros:

Modern, comfortable and very clean. I attended a wedding at a nearby all inclusive hotel which required a long minimum stay, and I was very happy to stay here and to attend the wedding on a day pass. The hotel was next to a really cool wakeboard park as well, and the staff were very nice.

Cons:

The WiFi did not work in my room while I was there. I was told they had a problem and they were fixing it, but it was not available during my short stay.

2024-02-09 via Nuitee
J
Jonthan group gb
8
Modern, clean and high standard for a wake park.
Pros:

Good location next to the jungle very close to puerto morelos and close to playa del carmen.
Rooms spotlessly cleaned, wake park on site, very quiet and peaceful.

Cons:

Wifi in rooms very patchy. Fitness room not open.

2023-12-13 via Nuitee
P
Pamela young couple ca
8
Very good
2023-11-13 via Nuitee
A
Alvaro family with young children mx
8
Very good
2023-09-22 via Nuitee
A
Alvaro family with young children mx
8
Very good
2023-09-22 via Nuitee
W
William family with young children us
8
Very good
2023-07-29 via Nuitee
W
William family with young children us
8
Great for what we were there for- wakeboarding.
Pros:

Wakeboard park- very nice hotel.

Cons:

Hard to get to other restaurants. Not walkable to anything.

2023-07-29 via Nuitee
A
Anne young couple au
9
Superb
Pros:

very new and clean room

Cons:

location is awkward

2023-06-09 via Nuitee
R
Rene family with young children us
10
Exceptional
2023-04-16 via Nuitee