Hotel Okura Macau

Hotels
9.4 (120 reviews)
Avenida Marginal Flor de Lotus , Macau , mo

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Children allowed

Facilities

Free beach shuttle
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly service
Cleanliness
Comfortable rooms
Cons:
No separate soap provided

Categories

Cleanliness
9.43
Very clean as mentioned in the reviews.
Service
9.9
Hotel staff provided immediate assistance as mentioned in the reviews.
Location
9.44
Standard quality for this hotel tier.
Room Quality
9.89
Rooms are very comfortable and clean.
Amenities
9.42
Standard quality for this hotel tier.
Value for Money
8.88
Prices are high but justified by quality.
Food and Beverage
8.43
Not specifically mentioned in the reviews.
Overall Experience
9.8
Guests seem highly satisfied overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:55

Property Description

Luxurious 5-Star Experience at Hotel Okura Macau

Grand Resort Deck with Skytop Aquatic Adventure River Ride: Indulge in the 75,000-square-metre Grand Resort Deck featuring a 575-metre River Ride and a 350-ton white sand beach. Enjoy water slides, beach lagoons, white water rapids, and more.

Elegant Guestrooms and Amenities: Experience modern furnishings, minibar, and a 65-inch flat-screen TV with various cable channels in each well-appointed room. Free WiFi access ensures you stay connected throughout your stay.

Dining and Entertainment Options: Delight your taste buds at Yamazato Japanese Fine Dining on the 28th floor or savor all-day dining at Terrace Restaurant on the 6th floor. Explore the casino, shopping arcade, swimming pools, and fitness centre for a complete experience.

Book your stay at Hotel Okura Macau for an unforgettable luxurious retreat.

Important information:


The credit card used for booking must be presented at check in. The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that children's breakfast is not included in the breakfast-included rate. Children's breakfast will be charged separately.

According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.

Hotel staying guests could enjoy exclusive free access to Grand Resort Deck (valued at MOP888) – boasting the world’s largest Skytop Wave Pool – which is included in your full stay. Passes to access are provided based on the number of paying guests per room. Grand Resort Deck opening hours is subject to weather conditions and seasonal change.

Hotel staying guests could enjoy complimentary admission of 2 hours at Galaxy Kidz Edutainment Center for 2 adults and 2 kids per room per day.

For latest information of Grand Resort Deck and Galaxy Kidz Edutainment Center, please visit hotel official website for details.

Our Grand Resort Deck will close operations from 17 November 2025 for our annual maintenance. Be sure to dove into another season of fun when we reopen on 3 April 2026! Please note those dates are subject to hotel maintenance plans.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MOP 30 per hour.

Location

Guest Reviews

9.4
Based on 120 reviews
Cleanliness: 9.43
Service: 9.9
Location: 9.44
Room Quality: 9.89
Amenities: 9.42
Value for Money: 8.88
Food and Beverage: 8.43
Overall Experience: 9.8
M
Masahiro • solo_traveller • jp
10
最高！
Pros:

お部屋の設備や清潔感がとても良く、職員のお気遣いも最高でした。

2026-02-11 • via Nuitee
J
Joanna Leonisa • couple • jp
10
2026-01-12 • via Nuitee
N
Nenad • family_with_children • rs
10
2025-12-01 • via Nuitee
N
Nenad • family_with_children • rs
10
2025-11-06 • via Nuitee
I
Inês • solo_traveller • mo
10
2025-11-03 • via Nuitee
J
Junho • couple • ph
9
Pros:

친절. 깨끗함. 거의. 완벽함.

Cons:

거의 없음. 비누가 따로 없는정도

2025-09-04 • via Nuitee
K
Ka Yi • couple • hk
9
舒服
Pros:

床很舒服，房間亦10分整潔。可以一覺睡天光。
感覺現在好困難book 到房，價格亦在高位（8 月尾）。酒店人員亦會即時提供協助。

Cons:

沒有

2025-08-29 • via Nuitee
T
Tanaka • family_with_children • cn
10
2025-08-19 • via Nuitee
N
Nida • solo traveller • hk
9
Superb
Pros:

The room was very spacious, the bed was so comfortable and loved the big bathroom.
The staff are so helpful and very professional. Yuri at the front desk was so nice and very accomodating. I will definitely stay there again.

2025-06-01 • via Nuitee
V
Veronica • family with young children • id
10
Exceptional
2025-02-03 • via Nuitee
P
Pak • family with young children • mo
8
Good experience
Pros:

Staffs service is good quality

2025-02-01 • via Nuitee
J
Joanna • family with young children • jp
10
Excellent! Highly recommended
Pros:

All staff are very kind and helpful especially Miss
Elaine😘

2025-01-26 • via Nuitee
M
Mindo • group • kr
10
Exceptional
2024-11-26 • via Nuitee
J
Jenny • family with young children • hk
9
Superb
2024-08-14 • via Nuitee
S
Sinclair • family with young children • gb
10
Pleasant and Enjoyable
Pros:

Lovely facility

Cons:

NA

2024-08-04 • via Nuitee
W
Wong • family with young children • hk
10
Exceptional
Pros:

i love this hotel so much.

2024-07-02 • via Nuitee
B
Benjamin • young couple • au
8
Very good
Pros:

The staff went above and beyond for our honeymoon stay. Thanks for all your efforts! YAY!

Cons:

The business centre experience and lack of english speaking staff

2024-06-15 • via Nuitee
G
Germaine • family with young children • sg
10
Great !
Pros:

Great service

Cons:

The health Centre closes at 9pm

2024-03-21 • via Nuitee
N
Nicole • young couple • au
10
Amazing experience, we cannot wait to come back to stay here
Pros:

We loved evertyhing about this hotel but mainly the customer service. Everyone was so amazing and helpful. The room and hotel in general was just fantastic!

2024-03-14 • via Nuitee
B
Bee • family with young children • my
10
Awesome place to stay
Pros:

Excellent customer service, housekeeping twice a day to keep the rooms clean and tidy and filled all your amenities. Great wifi connection. Highly recommended!

Cons:

nothing

2024-02-22 • via Nuitee