Hotel Casa Cuenca

Hotels
9.4 (322 reviews)
4 Cuernavaca , Mexico City , MX

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Pets allowed
Laundry
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Weak AC

Categories

Cleanliness
9.58
Most reviews mention the hotel being clean and well arranged.
Service
9.95
Staff were extremely friendly and helpful based on multiple reviews.
Location
10
Convenient location near coffee shops, restaurants, and attractions.
Room Quality
8.54
Rooms were described as a little small and issues with AC but overall satisfactory.
Amenities
8.57
Limited mention of amenities; standard for hotels of this tier.
Value for Money
9.53
Overall a good experience for the price, though some felt it could be improved.
Food and Beverage
9.08
Breakfast and restaurant were generally well regarded, though some specifics lacking.
Overall Experience
9.97
Many guests expressed a strong desire to return, indicating a positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:23

Property Description

Central Location

Comfortable Accommodation

Multilingual Staff

Experience the best of Mexico City at Hotel Casa Cuenca. Enjoy a convenient stay just steps away from top attractions like Chapultepec Castle and The Angel of Independence. Relax in modern rooms equipped with all the amenities you need. Plus, our friendly staff is available 24/7 to assist you in multiple languages. Book your stay now and make unforgettable memories in Mexico City!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.4
Based on 322 reviews
Cleanliness: 9.58
Service: 9.95
Location: 10
Room Quality: 8.54
Amenities: 8.57
Value for Money: 9.53
Food and Beverage: 9.08
Overall Experience: 9.97
S
Samantha • solo_traveller • us
10
Wonderful, the hotel was beautiful and in a great location! Would stay again
Pros:

Very convenient spot to walk around in and very quiet and safe.

2026-09-15 • via Nuitee
M
Mar • couple • es
10
2026-09-04 • via Nuitee
L
Linda • solo_traveller • de
9
Great location and beautiful rooms
Pros:

The rooms are very spacious and clean. Great shower, super comfortable bed, nice design.

2026-08-27 • via Nuitee
S
Stephen • solo_traveller • us
9
2026-08-22 • via Nuitee
I
Isabel • couple • es
10
2026-08-09 • via Nuitee
J
Jessica • extended_group • us
9
Pros:

Perfect location, wonderful staff and beautiful rooms and shared spaces

2026-07-19 • via Nuitee
C
Cecilia Alejandra • solo_traveller • mx
10
Pros:

El servicio, comida, ubicación y los cuartos. Todo excelente!!

Cons:

Nadq

2026-07-12 • via Nuitee
J
Jane • couple • au
9
2026-07-07 • via Nuitee
M
Michael • solo_traveller • gb
9
Pros:

Lovely friendly staff and owner

2026-07-05 • via Nuitee
E
Eun Hye • solo_traveller • kr
7
2026-07-05 • via Nuitee
M
Malinda • solo_traveller • ni
4
Too pricey
Pros:

The place is nice but isn't worth the money. The rooms have zero insulation which means that they don't stay warm or cool and the noise filters in easily. It is also very bright in the morning.

Cons:

Booking.com put the price in the wrong currency so the place was way more expensive than planned. It was non refundable and the property refused to give a refund when I was very unsatisfied with my first night stay. The breakfast is also not great. I would not stay here again and won't be using booking.com for future trips.

2026-06-25 • via Nuitee
N
Nicole • couple • us
8
Lovely and quaint with a super friendly and welcoming staff.
Pros:

The breakfast was delicious. The aesthetic of the hotel. The staff was super nice.

Cons:

Sometimes the breakfast came with more charges than other days. The bathrooms smell kind of musty.

2026-06-21 • via Nuitee
D
David • couple • gb
9
Pros:

The staff were all so very friendly and helpful, food in restaurant was excellent. Beautiful boutique feel about the place, would definitely stay again.

2026-06-20 • via Nuitee
B
Barbara • solo_traveller • us
10
Casa Cuenca will be my high standard of specialty small boutique hotels.
Pros:

Beautiful architecture- modern curated design details throughout. The food & dining experience also curated with quality & choice. Lovely staff welcoming & attentive.

Cons:

I would have liked a luxury bathtub!

2026-06-16 • via Nuitee
A
Alina • couple • gb
8
Great location and beautiful design even if offering is quite basic.
Pros:

Beautiful building and really nicely decorated. We really liked our room, which was bright and airy. Shower had great water pressure. It was helpful to have an Ecobici station right outside the property.

Cons:

Didn’t have much in the way of facilities - no pool, no gym, had to ask reception or bar every time we wanted some more filtered water (might be good to have a filtered water tap in a common area).
Although breakfast was included it was not very generous - the breakfast taco whilst nice was a single taco which isn’t really enough for a breakfast. Pastries weren’t included (although the hotel had a nice looking selection) only bread with jam.

2026-05-24 • via Nuitee
A
Alvin • couple • gb
10
Confortable, in a quiet but chic neighbourhood, and staff were friendly
Pros:

The design was sleek and stylish but still paid homage to the building’s history. Great base to explore Condesa and Roma Norte.

2026-05-16 • via Nuitee
R
Rainer • couple • gb
10
Pros:

We loved staying at Casa Cuenca. Small boutique hotel with good facilities in great location and super helpful and friendly staff!

2026-05-10 • via Nuitee
K
Kitya • extended_group • gb
10
Brilliant and caring hotel
Pros:

The staff went out of their way to make us feel comfortable, safe & for us to have an enjoyable stay. It is such a peaceful and beautiful boutique hotel, with a real sense of genuine care for the experience of their guests. We would highly recommend staying there, and we will definitely be back again!

Cons:

Nothing!

2026-05-07 • via Nuitee
L
Louis • couple • ca
8
2026-05-07 • via Nuitee
M
manuela • couple • br
10
Hotel boutique charmoso em localização especial
Pros:

Arquitetura belíssima e cheia de charme. Equipe prestativa, localização excelente em um dos bairros mais gostosos da Cidade do México

2026-05-05 • via Nuitee