Hotel Santafe Inn

Hotels
7.9 (66 reviews)
Calle Roca 7-34 y Garcia Moreno , Otavalo , ec

Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Clean room
Cons:
Renovation noise
Small room size

Categories

Cleanliness
6.63
Room was cleaned but disturbed by renovation dust.
Service
8.6
Standard service quality for this hotel tier.
Location
9.14
Excellent location in the city.
Room Quality
7.09
Room had nice storage but was small.
Amenities
7.62
Well-equipped room with adequate amenities.
Value for Money
8.08
Good value considering the location and amenities.
Food and Beverage
8.03
No specific mention, assumed average.
Overall Experience
8
Mixed experience due to noise and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:13

Property Description

Luxurious Accommodation
Hotel Santafe Inn, located in Otavalo, offers a luxurious stay just 25 km from Central Bank Museum. The hotel features a shared lounge, private parking, a terrace, and a restaurant. Enjoy the convenience of a 24-hour front desk, shuttle service, room service, and complimentary WiFi during your stay.

Fully Equipped Rooms
For added comfort, select rooms are equipped with a kitchen including a fridge, dishwasher, and microwave. Whether you're staying for business or leisure, these amenities provide the convenience of home during your travels.

Convenient Location
Situated just 86 km from Quito Mariscal Sucre International Airport, Hotel Santafe Inn offers a convenient location for travelers. Book your stay now and experience luxury and comfort in the heart of Otavalo.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 4 per day.

Location

Guest Reviews

7.9
Based on 66 reviews
Cleanliness: 6.63
Service: 8.6
Location: 9.14
Room Quality: 7.09
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 8.03
Overall Experience: 8
S
Serenela solo_traveller pt
7
2026-02-22 via Nuitee
V
Villavicencio family_with_children ec
8
Pros:

Excelente ubicación

2025-09-15 via Nuitee
G
Gabriela extended_group es
10
Agradable
Pros:

Tranquilidad y atención. La habitación muy limpia.

Cons:

Nada

2025-08-08 via Nuitee
J
Julie solo_traveller br
5
Disapointing and lacking in customer care.
Pros:

A very economical and attractivry decorated hostel with a well-equipped room in a central location

Cons:

Whilst I was staying there renovation work on the roof ,just above my room was in progress which resulted in the room which had been cleaned full of dust .Furthermore at times it was very nosy owing to the drilling going on.
Once that stopped the floor which I was on was occupied by a large group of very noisy American adolescent tourists who were running around and shouting until late at night.
As the hostel seemed to be so large I would have expected more awareness on the part of the staff to accomodate me in a room which was far from both of these challenging situations.

2025-07-05 via Nuitee
W
Wet young couple us
7
Good
Pros:

Location is very good and parking on premises . Rooms had nice storage shelves and mirrors.. back facing room very quiet . You get what you pay for.

Cons:

Our room was small, 1 thin towel per person

2025-06-10 via Nuitee
Z
Zambrano young couple ec
7
Nice stay at Otavalo
Pros:

1. Location
2. Price
3. Ambience

Cons:

- Noisy because of lack of soundproofing
- Lack of communication between the staff
- Difficulty of keeping the water hot

2025-03-12 via Nuitee
Y
Yaniv solo traveller il
1
They cancelled my stay without enough notice.
2025-03-04 via Nuitee
Y
Yuval solo traveller il
8
Very good
2025-02-24 via Nuitee
C
Christian group us
10
Exceptional
Pros:

The location was good. The staff were friendly and the price was also good.

2024-07-29 via Nuitee
L
Laura family with young children co
9
Superb
2024-07-27 via Nuitee
S
Sweta young couple in
7
Good
2024-05-21 via Nuitee
N
Noam solo traveller il
9
Superb
2024-04-28 via Nuitee
L
Laura solo traveller co
6
Pleasant
2024-03-26 via Nuitee
J
Jacqueline group il
9
Superb
2024-03-25 via Nuitee
Z
Zuz solo traveller cz
9
Superb
Pros:

Comfortable bed, large chilling room with hammocks. Quiet, had a very nice sleep. Very close to the centre. Friendly staff, helpful giving directions.

2023-12-30 via Nuitee
J
Jay_07 solo traveller ec
9
Superb
2023-12-11 via Nuitee
K
Kenndal with friends ca
4
Disappointing
Pros:

Location was great

Cons:

Neither Wifi or my data package worked within the building, the shower had water squirting all over the floor with no way to clean up (not enough towels and no room service, construction in one of the rooms was as loud and went until 10pm

2023-11-28 via Nuitee
M
Mar young couple mx
10
Exceptional
Pros:

Everything was great

2023-11-27 via Nuitee
C
Carolin solo traveller co
8
Very good
2023-11-27 via Nuitee
C
Chris young couple au
5
Not so quiet.
Pros:

The location was very central. And the price very reasonable.

Cons:

There was way too much noise. The corridor echoed and people talked loudly until late into the night well after 1 am on both nights we stayed here. We also had to wait a considerable amount of time for staff to open the door if the front desk was not manned.

2023-11-20 via Nuitee