Hotel Santafe Inn

Hotels
7.9 (68 reviews)
Calle Roca 7-34 y Garcia Moreno , Otavalo , ec

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Clean room
Cons:
Renovation noise
Small room size

Categories

Cleanliness
6.63
Room was cleaned but disturbed by renovation dust.
Service
8.6
Standard service quality for this hotel tier.
Location
9.14
Excellent location in the city.
Room Quality
7.09
Room had nice storage but was small.
Amenities
7.62
Well-equipped room with adequate amenities.
Value for Money
8.08
Good value considering the location and amenities.
Food and Beverage
8.03
No specific mention, assumed average.
Overall Experience
8
Mixed experience due to noise and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:13

Property Description

Luxurious Accommodation
Hotel Santafe Inn, located in Otavalo, offers a luxurious stay just 25 km from Central Bank Museum. The hotel features a shared lounge, private parking, a terrace, and a restaurant. Enjoy the convenience of a 24-hour front desk, shuttle service, room service, and complimentary WiFi during your stay.

Fully Equipped Rooms
For added comfort, select rooms are equipped with a kitchen including a fridge, dishwasher, and microwave. Whether you're staying for business or leisure, these amenities provide the convenience of home during your travels.

Convenient Location
Situated just 86 km from Quito Mariscal Sucre International Airport, Hotel Santafe Inn offers a convenient location for travelers. Book your stay now and experience luxury and comfort in the heart of Otavalo.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 4 per day.

Location

Guest Reviews

7.9
Based on 68 reviews
Cleanliness: 6.63
Service: 8.6
Location: 9.14
Room Quality: 7.09
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 8.03
Overall Experience: 8
J
Jean-Louis • solo_traveller • fr
5
Les équipements des chambres sont insuffisants ou dégradés => je déconseille cet hôtel.
Pros:

L’hôtel est bien situé géographiquement mais sur une rue très passante donc bruyante.

Cons:

Les équipements dans la salle de bain manquent d’entretien : pommeau de douche, abattant w-c. Il manque une patère pour accrocher ses vêtements ainsi qu’une tablette pour ses articles de toilettes. De plus les fenêtres ne donnent pas sur la lumière extérieure. Dans l’ensemble je déconseille cet hôtel.

2026-05-10 • via Nuitee
M
MONTALVO VACA • solo_traveller • ec
6
Pros:

Cerca del centro

Cons:

Deberían dar más mantas por el frío que hace

2026-05-09 • via Nuitee
D
Diego Hernán • family_with_children • ec
7
Cons:

Las camas y almohadas estaban demasiadas duras.y cuando pedimos ayuda para pedir un taxi dijeron que no tenían ningún taxi conocido

2026-05-03 • via Nuitee
C
Catharina • solo_traveller • nl
10
Ik voelde me hier heel prettig en kom graag terug. Aanbevelenswaardig.
Pros:

De mensen zijn heel vriendelijk en behulpzaam. De kamer werd regelmatig en goed schoongemaakt, waarbij tegelijk beddengoed e.d. werd vervangen. Het hotel is gelegen in het centrum van Otavalo, belangrijke plekken zijn op loopafstand.

Cons:

Het internet was nogal eens gebrekkig, maar dat is een bekend probleem in Ecuador. Er wordt aan gewerkt, maar de servers werken niet altijd mee.

2026-04-29 • via Nuitee
R
Romain • couple • fr
8
Pros:

L'emplacement était correct, la literie neuve et confortable et tout était propre.

Cons:

On voulait prolonger notre séjour mais aller dans leurs deuxième hôtel plus au centre. Ils nous ont dit d'aller directement là-bas pour réserver, demander s'ils avaient de la disponibilité, ect... Le coup de téléphone était trop difficile à passer entre collègues. La moitié du personnel ne sourit pas et n'est pas accueillante, l'autre moitié est très bien.

2026-03-01 • via Nuitee
S
Serenela • solo_traveller • pt
7
2026-02-22 • via Nuitee
V
Villavicencio • family_with_children • ec
8
Pros:

Excelente ubicación

2025-09-15 • via Nuitee
G
Gabriela • extended_group • es
10
Agradable
Pros:

Tranquilidad y atención. La habitación muy limpia.

Cons:

Nada

2025-08-08 • via Nuitee
J
Julie • solo_traveller • br
5
Disapointing and lacking in customer care.
Pros:

A very economical and attractivry decorated hostel with a well-equipped room in a central location

Cons:

Whilst I was staying there renovation work on the roof ,just above my room was in progress which resulted in the room which had been cleaned full of dust .Furthermore at times it was very nosy owing to the drilling going on.
Once that stopped the floor which I was on was occupied by a large group of very noisy American adolescent tourists who were running around and shouting until late at night.
As the hostel seemed to be so large I would have expected more awareness on the part of the staff to accomodate me in a room which was far from both of these challenging situations.

2025-07-05 • via Nuitee
W
Wet • young couple • us
7
Good
Pros:

Location is very good and parking on premises . Rooms had nice storage shelves and mirrors.. back facing room very quiet . You get what you pay for.

Cons:

Our room was small, 1 thin towel per person

2025-06-10 • via Nuitee
Z
Zambrano • young couple • ec
7
Nice stay at Otavalo
Pros:

1. Location
2. Price
3. Ambience

Cons:

- Noisy because of lack of soundproofing
- Lack of communication between the staff
- Difficulty of keeping the water hot

2025-03-12 • via Nuitee
Y
Yaniv • solo traveller • il
1
They cancelled my stay without enough notice.
2025-03-04 • via Nuitee
Y
Yuval • solo traveller • il
8
Very good
2025-02-24 • via Nuitee
C
Christian • group • us
10
Exceptional
Pros:

The location was good. The staff were friendly and the price was also good.

2024-07-29 • via Nuitee
L
Laura • family with young children • co
9
Superb
2024-07-27 • via Nuitee
S
Sweta • young couple • in
7
Good
2024-05-21 • via Nuitee
N
Noam • solo traveller • il
9
Superb
2024-04-28 • via Nuitee
L
Laura • solo traveller • co
6
Pleasant
2024-03-26 • via Nuitee
J
Jacqueline • group • il
9
Superb
2024-03-25 • via Nuitee
Z
Zuz • solo traveller • cz
9
Superb
Pros:

Comfortable bed, large chilling room with hammocks. Quiet, had a very nice sleep. Very close to the centre. Friendly staff, helpful giving directions.

2023-12-30 • via Nuitee