Grand Topaz Hotel

Hotels
7.1 (42 reviews)
Jerudong Complex, Simpang 508, Block A, Jalan Jerudong, Kg Jerudong , Bandar Seri Begawan , bn

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Non-smoking throughout
Concierge service
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Fire extinguishers
See all facilities

Review Highlights

Pros:
Free wifi
Big room space
Friendly staff
Cons:
No fridge
Broken furniture
Inconsistent housekeeping

Categories

Cleanliness
5.99
Issues mentioned with the maintenance of furniture and broken items suggest lower cleanliness standards.
Service
7.96
Receptionist had a good response with inquiries, but inconsistency in housekeeping noted.
Location
8.5
The presence of restaurants downstairs suggests a convenient location.
Room Quality
6.45
Big room space mentioned but multiple issues with furniture and amenities noted.
Amenities
5.98
Lack of fridge, no room service options, and limited TV channels indicate deficiencies.
Value for Money
6.94
Low pricing noted, but the conditions reflect that value might not meet expectations.
Food and Beverage
7.49
Proximity to restaurants indicates decent food and beverage options.
Overall Experience
7.46
Met expectations overall but highlighted multiple areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 16:05

Property Description

Convenient Location
Grand Topaz Hotel is ideally located near popular attractions such as Jerudong Park and The Mall, offering easy access to key destinations in Bandar Seri Begawan.

Comfortable Accommodation
Each air-conditioned room is equipped with modern amenities including a flat-screen TV and a private bathroom, ensuring a comfortable stay for guests.

Diverse Dining Options
Guests can enjoy a variety of cuisines at the hotel's restaurant, with options ranging from Chinese to Indonesian and Japanese dishes, catering to every palate.

Experience the luxury and convenience of Grand Topaz Hotel. Book now for an unforgettable stay.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

7.1
Based on 42 reviews
Cleanliness: 5.99
Service: 7.96
Location: 8.5
Room Quality: 6.45
Amenities: 5.98
Value for Money: 6.94
Food and Beverage: 7.49
Overall Experience: 7.46
I
Ikhwan • couple • bn
8
Cons:

Towel wasn't clean
Hot water limited

2026-02-13 • via Nuitee
A
Amirah • solo_traveller • bn
6
2026-02-10 • via Nuitee
H
Ho • extended_group • bn
8
2026-02-09 • via Nuitee
J
Janice • solo_traveller • ph
5
Pros:

I like space its a quite big

Cons:

Tv not working the soap shampoo is together in one bottle only that have inside the toilet. For 3day i stay only 2 times give the mineral i need to first the second time. Its long time the staff arrive also not friendly the reception. Not have room service also to clean everyday in the room

2026-01-21 • via Nuitee
D
Donald • solo_traveller • ca
7
Met expectations; would stay there again.
Cons:

The bathtub/shower could have been better. It's too low to shower & wash hair standing upright.

2026-01-20 • via Nuitee
B
Battneh • solo_traveller • bn
8
Pros:

Mentap

2026-01-20 • via Nuitee
N
NURUL WAZNAH • couple • bn
5
Okay for short stay but beware of the cleanliness of the room
Pros:

The unit appears to be an older room that has been refurbished. While the furniture and carpet are still quite old, the room itself was big and spacious, which was okay for a family stay.

Cons:

We discovered glass shards at the corner of the room. As I was staying with my four children, two of them were sleeping on the floor using their own sleeping bags. While preparing for them to sleep, one of my children accidentally cut his hand. Upon checking, we noticed there were quite a lot of glass shards hidden under the carpet at the corner of the room.

I immediately called the reception to request a room cleaning service. Unfortunately, the housekeeping team had already left for the day, and there were also no other rooms available that night. We were left with no choice but to borrow a vacuum cleaner and clean the room ourselves.

This is a serious safety issue, especially for families with children. Management, please take note and ensure thorough cleaning and safety checks to prevent this from happening to other guests.

2026-01-17 • via Nuitee
L
lalit • couple • np
7
2026-01-06 • via Nuitee
N
neyra • extended_group • my
9
2026-01-03 • via Nuitee
N
Nur Azizah • couple • my
5
2025-12-30 • via Nuitee
R
Rupesh • couple • in
10
Pros:

Great staff

Cons:

All good

2025-12-15 • via Nuitee
M
Mazira • couple • bn
6
2025-12-15 • via Nuitee
A
Amiruddin • couple • bn
5
2025-12-14 • via Nuitee
H
Hellmey • solo_traveller • bn
8
2025-11-10 • via Nuitee
S
SUHA • couple • bn
5
Pros:

Free wifi, restaurants downstairs, affordable price

Cons:

No fridge

2025-10-27 • via Nuitee
R
RoyIsMe • family_with_children • bn
4
Low pricing has its reason as mentioned.
Pros:

air-conditioning was the only thing that was great.

Cons:

- No socket near beds.
- There was a Tv but no channels,
- room was gloom, poor lightings,
- There was no refrigerator,
- Receptionist had good response with inquiries, but housekeeper didn't knock and suddenly barged in to give our requested items,
- Chair was broken when first sat on,
- Lack of soundproofing walls, easily interupted with noise from neighboring rooms.
- No room service options.

2025-10-26 • via Nuitee
J
Joj • extended_group • bn
7
Pros:

Big room space

Cons:

Sofa chair broken and it seem as though its not fixed well. My friend fell of

2025-10-05 • via Nuitee
N
N • solo_traveller • bn
8
2025-08-16 • via Nuitee
S
Shah • family_with_children • bn
8
2025-07-16 • via Nuitee
N
Nur • young couple • bn
7
7/10
Pros:

Room (big)
Bed set
Friendly staff

Cons:

Tv not function
broken ironing board
No toiletries (ex. toothbrush, etc)
cigarette smell (esp at morning)

2025-06-29 • via Nuitee