Sapa Heaven House

Hotels
8.5 (167 reviews)
18/42 Đường Đông Lợi , Sa Pả , vn

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Comfortable rooms
Helpful staff
Good location near attractions
Cons:
Cleanliness issues
Confusing location
Inconsistent check-in process

Categories

Cleanliness
7
Many reviews highlighted issues with cleanliness, mentioning unclean sheets and hair found in the commode.
Service
9.5
Overall, reviews noted helpful staff and good service, though there were some complaints regarding early check-in.
Location
8
Location received mixed reviews; convenient for some but confusing and difficult to access, particularly for drivers.
Room Quality
7.5
Rooms had potential with comfort, but various complaints about size, cleanliness, and facilities marred the experience.
Amenities
8.5
Positive mentions about the rooftop and breakfast, but some amenities like Wi-Fi were noted as subpar.
Value for Money
9.5
Despite issues, overall value was perceived well by many, especially considering the location's offerings.
Food and Beverage
9
Breakfast received positive feedback; however, there were no substantial complaints in this area.
Overall Experience
9
The overall sentiment was a combination of positive experiences overshadowed by some significant service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:38

Property Description

Luxurious Accommodation:
Enjoy rooms with air conditioning, private bathrooms, and a terrace.

Delectable Dining Options:
Indulge in buffet and à la carte breakfast at the family-friendly restaurant.

Relaxation and Entertainment:
Unwind in the infinity pool, spa facilities, and explore nearby sightseeing tours.

To book your stay at Sapa Heaven House and experience luxury and comfort in Sa Pả, visit our website now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 167 reviews
Cleanliness: 7
Service: 9.5
Location: 8
Room Quality: 7.5
Amenities: 8.5
Value for Money: 9.5
Food and Beverage: 9
Overall Experience: 9
T
Thomas • solo_traveller • gb
7
Nice place in Sapa
Pros:

For the price you can’t complain everything was decent

Cons:

Room is fairly basic and the “pool” is a bit naff - if it were a super hot day it would be nice to cool off in but it is pretty small.

2026-07-02 • via Nuitee
L
Liam • solo_traveller • au
10
2026-06-30 • via Nuitee
S
Stefan • solo_traveller • gb
6
Pros:

The place is nice enough. Pretty simple

Cons:

Getting down to the property is a bit of a steep decline and a tough one to navigate.

2026-06-10 • via Nuitee
U
Uwe • couple • de
2
2026-06-04 • via Nuitee
L
Lucas • solo_traveller • fr
3
Pros:

La vue

Cons:

Tout le reste personnel n'est vraiment pas aimable et piscine non utilisable

2026-05-23 • via Nuitee
I
Ines • solo_traveller • in
10
Pros:

Really nice staff and the room was nice as well

2026-05-18 • via Nuitee
D
Dieu-hien • solo_traveller • au
7
Pros:

The view was nice

Cons:

Very inconvenient when you have a lot luggages and there are no lift in the hotel.

2026-05-07 • via Nuitee
M
Mick • family_with_children • nl
8
2026-05-06 • via Nuitee
R
Romana • couple • au
8
2026-04-27 • via Nuitee
A
Aneta • solo_traveller • nl
4
Pros:

Bliskość centrum, czystość pokoju, możliwość przechowania bagażu

Cons:

Pani z recepcji mało uśmiechnięta, słabe śniadanie, usterki w pokoju, na zdjęciach na Booking obiekt wyglądał ładniej niż w rzeczywistości co skłoniło mnie do rezerwacji i się zawiodłam

2026-04-21 • via Nuitee
A
Alejandro • couple • es
10
2026-04-11 • via Nuitee
A
Adrian • couple • de
7
2026-04-11 • via Nuitee
M
morgane • couple • fr
5
2026-04-04 • via Nuitee
Z
Zuzanna • couple • pl
3
2026-04-01 • via Nuitee
A
Antho • family_with_children • fr
7
2026-03-29 • via Nuitee
S
Simone • couple • dk
10
Rigtig godt hotelværelse til prisen!
Pros:

Du fik meget for pengene. Værelset var super stort og rent. Personalet var sødt og lavede en helt fin morgenmad.

Cons:

Der var ikke rigtigt mulighed for at ligge ved poolen. Tagterrassen havde smuk udsigt men kunne godt trænge til en rengøring.

2026-03-28 • via Nuitee
M
Mahé • family_with_children • be
10
2026-03-24 • via Nuitee
H
Hayley • couple • gb
7
2026-03-22 • via Nuitee
N
Nicholas • couple • gb
1
Completely misleading listing and very poor service – we had to leave and find another hotel late at night.
Pros:

Unfortunately nothing. The experience was bad from start to finish.

Cons:

The room we were given was completely different from the room we booked. The listing clearly stated a terrace and garden view, but the room had no terrace and no garden view at all. It was misleading compared to the photos and description on the booking.

When we raised the issue, the manager was very rude and unhelpful. Instead of trying to resolve the problem or offer the correct room, we were told that if we were not happy we could leave.

Because of this, my friend and I were left having to find another place to stay late at night, which was very stressful after travelling. The way the situation was handled was extremely unprofessional.

2026-03-19 • via Nuitee
M
Marine • couple • fr
2
Pros:

La réactivité par message du propriétaire pour la climatisation et la proximité avec le centre-ville

Cons:

Nous avons réservé une nuit dans cet hôtel, la chambre ne correspondait pas aux photos et à la description. En effet, il y a bien une baignoire devant les montagnes de Sapa mais il y a un énorme vis-à-vis puisqu’elle est juste en face de la terrasse. De plus, la chambre était très humide et il faisait froid malgré la climatisation réversible mise sur 30° toute la nuit. Personne dans l’hôtel pour nous accueillir, ni pour le petit-déjeuner. Et malgré cela un des hôtels les plus chers de notre séjour.

2026-03-14 • via Nuitee