Grand Hyatt Macau

Hotels
•
Grand Hyatt
9 (442 reviews)
City of Dreams, Estrada do Istmo, Cotai , Macau , mo

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Nightclub
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
Delicious breakfast
Cons:
Indoor heated swimming pool not available
Occasional smoking smell in non-smoking rooms

Categories

Cleanliness
9.14
Overall is quite good, just some small details we can observe that are not quite well finished.
Service
9.61
Staff were very attentive and helpful, specifically mentioned excellent service.
Location
9.15
Good location very convenient to everywhere.
Room Quality
9.1
Very good room size, nice clean decoration and very comfortable beddings.
Amenities
8.13
Pool was closed every time it rained which was often.
Value for Money
8.59
Overall experience was way above average, but it is expensive.
Food and Beverage
9.14
Breakfast is generous with lots of variety, good quality and tasty.
Overall Experience
9.11
Overall experience was way above average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:17

Property Description

Luxurious Accommodation and Leisure Facilities

The Grand Hyatt Macau, just a 5-minute drive from the airport, boasts spacious rooms with stunning city or river views. The hotel offers an outdoor pool, a 24-hour fitness center, and a rejuvenating spa for guests to unwind.

Gourmet Dining Options

Indulge in a culinary journey at the Grand Hyatt with its 5 restaurants, bar, and lounge. From Northern Chinese delicacies at Beijing Kitchen to authentic Macanese dishes at Mezza9, there's something to satisfy every palate.

Convenient Location and Complimentary Shuttle Service

Located near Taipa Ferry Terminals, the hotel provides easy access to key attractions. Guests can also take advantage of the free shuttle service to explore the City of Dreams complex hassle-free.

Book your stay at Grand Hyatt Macau for a truly unforgettable experience.

Important information:

Only the rooms mentioned below room types can accommodate 1 extra bed upon request:
- Grand Suite
- Grand Suite with 2 Double Beds

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for HK$ 400 per person per night when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for HK$ 400 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 442 reviews
Cleanliness: 9.14
Service: 9.61
Location: 9.15
Room Quality: 9.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 9.11
C
Clifford • couple • hk
9
Pros:

I had my booking done through Booking.com for which I had paid for breakfast but on reaching the hotel I got to know that the booking was without breakfast. Other than that the breakfast was excellent special mention of the staff working there they really made the breakfast experience special

2026-02-13 • via Nuitee
K
Kit Yee • couple • hk
10
2026-02-11 • via Nuitee
R
Roland • family_with_children • at
10
Outstanding Service and Luxury Stay in the Heart of City of Dreams
Pros:

The hotel is located in the heart of the City of Dreams, which offers a beautiful atmosphere and is also home to an excellent casino.

We noticed that the check-in process was very fast and, above all, highly professional. We arrived at around 8:00 a.m. and were assisted immediately. We were welcomed by a young receptionist named Kathrina, who was exceptionally friendly and answered all of our questions promptly. The team truly went the extra mile by personally showing us to our room and assisting us with any additional requests. This made a significant difference, all delivered in perfect English.

A particularly pleasant surprise was receiving a birthday gift along with a card from the management, without having mentioned anything beforehand. This thoughtful gesture was extremely positive and genuinely made me very happy.

We stayed in a suite that was absolutely top-notch, offering a fantastic view of the fountain show. The room was very well designed with great attention to detail and featured many amenities. We especially appreciated the availability of international power outlets as well as charging cables for various mobile phones. The bathroom was my family’s favorite part of the suite—it was almost difficult to get everyone out on time.

Service is clearly a top priority at this hotel. We experienced a minor issue when the circuit breaker tripped after turning on the makeup mirror. We reported this to the concierge, and the follow-up as well as the speed at which this small issue was resolved were exemplary.

One point worth mentioning, although it was beyond the hotel’s control: the Dancing Water show had to be canceled halfway through due to a technical issue. After we inquired at the reception about the cancellation policy, a staff member personally contacted the show organizers and provided us with all the relevant information. Thank you for this assistance, which was not expected but very much appreciated.

Check-out was also a great experience, as it

Cons:

Overall, I really enjoyed everything in the Hotel. The only minor point is that the casino allocates a significantly larger area to Baccarat compared to Blackjack and Roulette. However, Asians clearly favor Baccarat, so this is understandable. Despite that, it was still a great experience.

2026-02-08 • via Nuitee
A
Andrew • couple • hk
10
2026-01-31 • via Nuitee
J
jae jung • couple • kr
7
2026-01-30 • via Nuitee
J
JUNMIN • family_with_children • kr
10
Pros:

위치와 뷰가 좋았습니다.
그리고 클럽라운지에 계신 조셉 리가 친절해서 여행의 즐거움을 더할 수 있었습니다.

2026-01-30 • via Nuitee
R
Ramos • family_with_children • de
9
2026-01-29 • via Nuitee
S
Stevens • couple • gb
9
Lovely hotel
Pros:

It’s amazing

Cons:

Alcoholic drinks in the club lounge stop at 1930

2026-01-29 • via Nuitee
E
Edwin • couple • nz
9
lovely
Pros:

excellent

Cons:

none

2026-01-27 • via Nuitee
I
INSUB • couple • vn
9
Pros:

직원이 너무 친철했고 다른 유명 호텔 쇼핑장소도 서로 연결되어 있어 편했어요, 식사도 괜잖았습니다.

2026-01-25 • via Nuitee
C
Christina Wing Yan • extended_group • hk
7
Cons:

不能準時交房，等到攞到房咭之後上房又指錯咗上房間的電梯位置，讓客人拖着行李走來走去！

2026-01-22 • via Nuitee
P
Pavel • couple • ru
10
Pros:

Расположение рядом с метро и всеми достопримечательностями. Завтрак вообще супер, очень вкусно. Номер был идеальный

2026-01-20 • via Nuitee
J
Jacqueline • family_with_children • hk
8
Pleasant with room to improve on ways to manage clear and appropriate communication with clients
Pros:

Very good room size, nice clean decoration and very comfortable beddings. As I know the rooms are recently renovated, overall is quite good, just some small details we can observe that are not quite well finished. Breakfast is generous with lots of variety, good quality and tasty.

Cons:

Channels of contact with client don't seem to be synchronized. It took them half an hour to locate our luggages, between the operators (called 3 times but still needed to repeat our issues each time), front-desk and concierge team.

2026-01-20 • via Nuitee
S
Scott • extended_group • us
6
2026-01-19 • via Nuitee
N
Nicole • extended_group • ar
10
Confort y disfrute de lujo.
Pros:

El desayuno es increíble y las instalaciones del hotel y en la habitación también. La verdad que un placer quedarse en el hotel, si tengo la oportunidad de volver a visitar Macao, iría al mismo hotel.

Cons:

La verdad que nada, toda la experiencia superó mis expectativas.

2026-01-19 • via Nuitee
D
Daria • couple • hk
9
Pros:

The best freshly squeezed orange juice we’ve had at mezza9. Kris, one of the staff, has been super attentive, polite and pleasant. 5 stars for her service.

2026-01-19 • via Nuitee
P
Pui Hang Cecilia • couple • ap
10
2026-01-19 • via Nuitee
T
Tsang fai • family_with_children • hk
10
2026-01-13 • via Nuitee
U
Uyanga • couple • mn
10
2026-01-13 • via Nuitee
S
SERGEY • family_with_children • ru
10
Восхитительный отель для шоппинга, посещения шоу и не только
Pros:

Идеальное место если вы собираетесь посетить шоу House of Dancing Water, шоу проходит в соседнем крыле отеля. Плюс вы можете получить скидку на билеты 20% при проживании в отелей. От отеля ходят бесплатные автобусы в аэропорт, паромный терминал, в город и другие места. Очень удобно. Каждые 15 минут с 10 утра и до позднего вечера. Отель очень чистый, красивый и удобный. Рекомендую ресторан в лобби отеля. Мы ужинали там каждый вечер. великолепно.

Cons:

не нашел минусов

2026-01-12 • via Nuitee