Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Luggage storage
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Bed bugs
Poor cleanliness
Uncomfortable beds and service issues

Categories

Cleanliness
2.6
Numerous mentions of bed bugs, sewage issues, and general uncleanliness.
Service
6.57
Mixed reviews with some positive mentions of friendly staff, but overall poor service due to issues during stay.
Location
7.61
Location is convenient but not highlighted positively or negatively.
Room Quality
3.56
Reports of uncomfortable beds, poorly maintained rooms, and recurring bed bug issues.
Amenities
8.58
Positive remarks about the pool and water slide.
Value for Money
5.55
Overall value seems poor based on the negative experiences reported.
Food and Beverage
5.6
Not mentioned specifically, assumed to be average.
Overall Experience
5.57
General disappointment with the stay due to multiple issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:00

Property Description

Home-away-from-home Accommodation:
Grand West Villas offers a cozy retreat with a lagoon-style pool and spacious gardens, providing a comfortable and welcoming atmosphere for guests to relax in.

Variety of Accommodation Options:
Guests can choose from a selection of rooms, apartments, and villas, each offering different amenities to suit their needs. Whether overlooking the pool or gardens, every accommodation type ensures a pleasant stay.

Abundance of Facilities and Services:
From a gift shop to tennis courts, an outdoor pool with a water slide, and even child minding services, Grand West Villas caters to all guests' needs, promising a memorable and convenient stay.

Book your stay at Grand West Villas now to experience a perfect blend of comfort and leisure during your getaway.

Important information:

Please note that a late check-out will incur a charge equivalent to 80% of the room rate, subject to space availability on the actual day. If you check out after 17:00, one night's rate will be charged.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

5.7
Based on 119 reviews
Cleanliness: 2.6
Service: 6.57
Location: 7.61
Room Quality: 3.56
Amenities: 8.58
Value for Money: 5.55
Food and Beverage: 5.6
Overall Experience: 5.57
J
JOY • family_with_children • fj
1
Worst Experience for me and my family
Pros:

Nothing.

Cons:

I wasn’t checked in at Grandwest Villas since I booked there. There was an error in their system so my booking wasn’t reflected. They had to refer me and my family to their sister hotel Hexagon Hotel. And it was my worst experience ever! I paid $968FJD plus bond as well which was $100FJD and there was no aircon in the living room, no wifi, aircons on both rooms weren’t working and no kitchen utensils. I had to go down to reception and ask for it.

2026-02-14 • via Nuitee
C
Constantine • family_with_children • au
7
Place was good except for detailed maintenance.
Cons:

The silicone in the bathroom and toilet needs to be removed and replaced. Also downstairs toilet seat should be replaced! Upstairs single mattress are a bit old should be replaced!

2026-01-19 • via Nuitee
J
Joshua • solo_traveller • us
1
If you value sanitation or basic cleanliness, run the other way!
Pros:

The water slide and pool

Cons:

Bed bugs, sewage leak with worms growing behind toilet.
They didn’t seem to care about the bed bug situation- they made me sleep in my room still after showing a dead bed bug to front desk. Fast forward a day when they moved me finally, they threw a new guest into the infested room. (Mind you they didn’t care about the infestation whatsoever until I mentioned reporting it to Consumer Council in an email I sent to them. Manager personally tagged me down and asked “have you reported it?”) then within 24 hours rooms were being emptied for treatment, I was refunded, she wrote me the letter, etc.
photos of my proof attached
1st pic- my email making a complaint after sleeping in the infested room.
2nd and 3rd pics- them finally emptying rooms for treatment after I made a situation
4th pic- apology letter written to me from manager (wasn’t given until after I threatened to report them)
5th pic- small and subtle bed bug bites on my feet
6th pic- worms growing behind my toilet in the second room I was moved to

2026-01-19 • via Nuitee
S
Shiraaz • family_with_children • fj
1
Very run down resort would not recommend!
Cons:

Stayed here for one night. Unfortunately, the villa had bed bugs. There was only one AC remote for two rooms, no air conditioning downstairs, and the shower had no shampoo holders. Overall, a very disappointing experience and I would not recommend this resort.

2026-01-09 • via Nuitee
A
ashnil • family_with_children • fj
5
2026-01-07 • via Nuitee
G
Gerard • family_with_children • fj
1
Standards have drastically dropped
Pros:

Spacious and convenient

Cons:

Bed was not made and the pillows had stains. The room was not prepared when it was time to check in. There were no towels provided and we had to wait until the next day to get them and the service was very poor. The pool was not cleaned properly. When we had requested a late check out the receptionist had advised this was ok. After returning to our room, the receptionist came back and told us the boss is in and everyone needs to check out on time which was very frustrating. Will not be returning to this place. We used to love checking into Grand West Villas and they were really good. Now, their standards have really dropped.

2026-01-05 • via Nuitee
S
Simione & Mereani • extended_group • au
4
Uncomfortable Stay Due to Bed Bugs and Poor Bed Condition
Pros:

Cool

Cons:

We experienced issues with bed bugs, which caused significant itching and disrupted our sleep at night. Additionally, the bed in Room 104 was uncomfortable due to a noticeable hollow in the middle, making it uneven and resulting in body pain.

2026-01-04 • via Nuitee
S
Simione & Mereani • extended_group • au
3
Bed Bugs and Uncomfortable Bed Ruined Our Stay
Pros:

Cool

Cons:

We experienced issues with bed bugs, which caused significant itching and disrupted our sleep at night. Additionally, the bed in Room 104 was uncomfortable due to a noticeable hollow in the middle, making it uneven and resulting in body pain.

2026-01-04 • via Nuitee
P
Pinepine • extended_group • nz
8
Pros:

The staff very friendly and helpful
Arrived before check in but was still able to leave bags until check in

2026-01-01 • via Nuitee
A
Arny101 • couple • nz
1
2025-11-21 • via Nuitee
V
Varasika • solo_traveller • au
7
Overall the place was wonderful and clean
Pros:

The room was beautiful

Cons:

The staff was not professional. Communication between the staff on quest requests fell on deaf ears. Was disappointed with the service.

2025-09-04 • via Nuitee
J
Josateki • family with young children • au
10
Exceptional
Pros:

Homely feel

2025-06-21 • via Nuitee
U
Umesh • with friends • fj
1
Worst EXPERIENCE
Pros:

Nothing

Cons:

Firstly, my check-in was at 3 pm but got my room at 7 pm. The bed was dirty, and inside the room, there were so many flies and even butterflies and cockroaches. This was the worst stay i ever had.

2025-05-13 • via Nuitee
J
Jasmial • young couple • fj
4
Disappointing
Pros:

Friendly reception desk and location

Cons:

Old and unkept property
Everything needs to be repaired,painted, or replaced. Has the feel of a cheap city motel and will not stay again.

2025-02-14 • via Nuitee
S
Shiloh • family with young children • nz
5
SHORT STAY FOR NON-FUSSY TRAVELERS.
Pros:

Service desk ladies were awesome and informative. They checked us in early with little notice, which was awesome.

However, there was a guy at the desk whom I think knows little English.

Cons:

Rooms are standard, we stayed in the family villa. Downstairs has no aircon, only the rooms do. In our room, the aircon was not good and the remote kept glitching. I was travelling with a 5 month old and her heat rashes starting up again after managing to keep her cool at other locations. Random holes in the wall, heavy on the mosquito nests as the area gets quite muddy when it rains. Food was awful. Breakfast was passable.

2025-01-28 • via Nuitee
T
Tabua • family with young children • fj
7
I enjoy it with my family
Pros:

The swimming pool

Cons:

Town not provided despite request

2025-01-26 • via Nuitee
B
Bryan • family with young children • fj
10
Loved the stay and enjoyed the time spent with family
Pros:

Loved the place and the swimming pool and the location was near as well

Cons:

When making the booking it was mentioned the room comes with sofa beds and the photos that was shown was different from the room itself.

2024-11-24 • via Nuitee
C
Catbear • group • au
8
Very good
2024-11-21 • via Nuitee
T
Tokasa • young couple • fj
5
Passable
Pros:

The stay was okay. Since I was travelling with extended family, rooms were close and rooming configuration was very suitable for all of us.

Cons:

I think they were short staffed, it would take a whole day to receive fresh towels. The air con in the hall that we used wasn't cooling properly that whole week.

2024-10-27 • via Nuitee
A
Anusha • group • us
1
Uncomfortable
Pros:

Nothing

Cons:

Dirty. Bugs . Smelling

2024-09-24 • via Nuitee