Urban Cliff Hotel

Hotels
6.7 (46 reviews)
42/1, Tiljala Road , Kolkata , in

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Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great food
Good location
Cons:
Dirty room
Poor service

Categories

Cleanliness
3.3
The room was extremely dirty, probably not cleaned for months.
Service
8.3
Lack of follow-up on refund request; standard service expected for hotel tier.
Location
9.3
Chose the hotel for its good location based on online reviews.
Room Quality
4.3
Room was dirty and uncomfortable, bathroom too small and disgusting.
Amenities
9.8
The restaurant served great food.
Value for Money
5.3
Not worth the price; do not recommend based on experience.
Food and Beverage
10
Restaurant at the hotel served great food.
Overall Experience
3.3
Extremely disappointed with cleanliness and service; would not recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 16:25

Property Description

Convenient Location
Urban Cliff Hotel is conveniently located just 4 km away from popular landmarks like Nandan and Sealdah Railway Station. Park Street Metro Station is also within close proximity, making it easy for guests to explore the city.

Modern Amenities
Enjoy modern amenities at Urban Cliff Hotel, including free WiFi throughout the property, a flat-screen TV with satellite channels, and a 24-hour front desk for any assistance you may need. The hotel also offers airport transfers and room service for a comfortable stay.

Scenic Views
Some rooms at Urban Cliff Hotel offer stunning city views, providing a picturesque backdrop to your stay. Relax and unwind while taking in the sights of Kolkata from the comfort of your room.

Experience comfort and convenience at Urban Cliff Hotel. Book your stay now for a memorable trip to Kolkata.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.7
Based on 46 reviews
Cleanliness: 3.3
Service: 8.3
Location: 9.3
Room Quality: 4.3
Amenities: 9.8
Value for Money: 5.3
Food and Beverage: 10
Overall Experience: 3.3
N
Nazish • couple • in
10
2026-04-11 • via Nuitee
K
katta • couple • in
7
2026-04-09 • via Nuitee
M
Md • couple • in
1
Property employee lying to customers and thats not booking .com promise to there customers
Cons:

They cheated on me they said fhey dont accepf local id's
How come they do that lying infront , if those kinda stuff happening in the time of checking at the property how could someone bare that , they do those such cheap stuff the spoil there name also spoil the name of booking .com property's and i prefer everybody not use booking.com after such incident happen to me

2026-04-07 • via Nuitee
M
Mondal • couple • in
2
Pros:

Nothing

Cons:

All

2026-02-25 • via Nuitee
R
RudraRaju • extended_group • in
6
Pros:

No breakfast

Cons:

Charger socket is not working Two days room sensor not worked wash area towel rod is not intact only one towel is provided for two persons for double bedded Issues are brought to the notice of Front Line Supervisors R No 306

2026-02-23 • via Nuitee
M
M • solo_traveller • in
9
2026-02-08 • via Nuitee
A
Arora • couple • in
8
Good room for 2 people
Pros:

The staff

Cons:

Location

2026-02-08 • via Nuitee
N
Nazish • couple • in
5
2025-09-08 • via Nuitee
C
Captain • couple • in
9
Pros:

Every thing good

Cons:

Nothing

2025-08-30 • via Nuitee
M
Mukherjee • couple • in
9
2025-07-31 • via Nuitee
S
Sangita • couple • us
1
Worst hotel ever
Pros:

The restaurant at the hotel was very good and served great food.

Cons:

The room was extremely dirty. It probably wasn't cleaned for months. Bedsheets were stained with god knows what. There were bugs on the floor. The bathroom was too small and disgusting. We did not feel comfortable at the hotel at all. We chose this hotel because of the location and great reviews we saw online but we were extremely disappointed. I would not recommend this hotel at all. Save your time and money and book elsewhere. To make it worse, I had requested the staff at the reception to refund me a one night stay because I had to checkout a day earlier due to a family emergency. They took my contact details and did not follow up at all. They lack sympathy and are not proactivel. Worst hotel in Kolkata, and I'll be sure to never stay here again.

2025-07-12 • via Nuitee
B
Barman • young couple • in
3
Poor
2025-06-20 • via Nuitee
A
Agarwal • young couple • in
1
Bad
2025-06-06 • via Nuitee
R
Raima • young couple • in
9
Absolutely cheerful!
Pros:

Too good

Cons:

Nothing

2025-05-13 • via Nuitee
N
Nazia • group • gb
6
Great location and service, overshadowed by cleanliness issue.
Pros:

The location of the hotel is excellent, and the food at the restaurant is of high quality. The staff is exceptionally helpful and welcoming. However, cleanliness needs significant improvement. During our 2-night stay, we unfortunately encountered bed bugs on both nights. There was leftover food kept in the lobby area which wasn’t very hygienic.

2025-04-12 • via Nuitee
C
Chaudhary • review category business travellers • in
4
Disappointing
2025-04-11 • via Nuitee
G
George • review category business travellers • in
10
Exceptional
2025-03-29 • via Nuitee
A
Arshad • young couple • in
10
Exceptional
Pros:

Excellent stay....excellent ambience...service...food..location..
Specially very educated & cooperative staff
Would visit soon with family

2025-03-26 • via Nuitee
B
Behula • review category business travellers • in
10
Exceptional
Pros:

All I can say ... It is the best hotel in town.. service excellent stay excellent... Location excellent
Will come back soon...
thanks to team Urban Cliff

2025-03-25 • via Nuitee
N
Nazish • family with young children • in
10
Exceptional
Pros:

Ni

2025-03-09 • via Nuitee