Manor House Hotel

Hotels
7.7 (1174 reviews)
6 Janet Street , Thurso , gb

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Facilities for disabled guests
Ironing service
Non-smoking throughout
Wheelchair accessible
Kid meals
See all facilities

Review Highlights

Pros:
Great location
Good value for money
Friendly staff
Excellent food
Cons:
Unclean facilities
Poor customer service
Amenities not as advertised

Categories

Cleanliness
3.6
Several reviews reported unclean facilities and dissatisfaction with room cleanliness.
Service
7.07
Some positive experiences with staff, but significant issues with unhelpful management.
Location
9.6
Consistently praised for being centrally located and convenient.
Room Quality
7.56
Generally spacious and comfortable, though cleanliness was a major issue.
Amenities
7.59
Basic amenities available, though some promised services were lacking.
Value for Money
9.04
Good perception of value considering pricing relative to location and services.
Food and Beverage
9.59
Food quality received high praise with excellent dining experiences noted.
Overall Experience
7.57
Mixed experiences with significant highlights but critical cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 14:24

Property Description

Luxurious Accommodation
Manor House Hotel, nestled in Thurso, offers a perfect blend of comfort and style. Enjoy a relaxing stay in our non-smoking rooms, equipped with free WiFi and plush amenities.

Gastronomic Delights
Indulge in a culinary journey at our on-site restaurant, serving delectable dishes to tantalize your taste buds. Unwind at the bar with a refreshing drink after a day of exploration.

Convenient Location
Explore nearby attractions with ease as the hotel's reception provides valuable insights and tips. Discover Sinclair's Bay and The Castle Gardens of Mey just a short distance away.

Experience luxury and convenience at Manor House Hotel. Book now for an unforgettable stay!

Check-in and check-out hours:

Location

Guest Reviews

7.7
Based on 1174 reviews
Cleanliness: 3.6
Service: 7.07
Location: 9.6
Room Quality: 7.56
Amenities: 7.59
Value for Money: 9.04
Food and Beverage: 9.59
Overall Experience: 7.57
G
Geri van Ittersum • couple • nl
8
2026-02-13 • via Nuitee
B
Bruce • family_with_children • gb
8
2026-02-12 • via Nuitee
D
Daniel • family_with_children • gb
10
Pros:

The room was very spacious. The view was nice.

2026-01-31 • via Nuitee
J
Jānis • extended_group • gb
4
Nice locale, shame about the bathroom.
Pros:

Basically in the middle of town so just about everything was close.

Cons:

Some conflicting information given regarding bar hours upon arrival. At least one of the rooms in the hotel has a sliding barn door for the bathroom, which is conveniently omitted from the publicised images.

2026-01-30 • via Nuitee
S
Susan • couple • gb
8
Pros:

Spacious room. friendly staff.

Cons:

Bedroom was a wee bit chilly.....

2026-01-27 • via Nuitee
C
Chantal • couple • gb
8
2026-01-26 • via Nuitee
R
rafi karim • couple • gb
7
2026-01-21 • via Nuitee
G
Gerlinde • family_with_children • at
1
Nie wieder dieses Unterkunft
Cons:

Bei Ankunft wurden wir nicht im Haupthaus sondern in einem Nebenhaus untergebracht. Da waren die Zimmer zwar groß aber dafür so stark beschädigt und verschmutzt (auch das Leintuch im Bett), dass wir um ein anderes Zimmer gebeten haben. Wir bekamen dann im Haupthaus ein "Minizimmer" das zwar halbwegs sauber war aber so klein, dass wir nicht mal 2 Koffer aufmachen konnten. Nach einem Tag wurde uns dann vom Besitzer ein Video gezeigt, in dem wir angeblich das Türschloss des Zimmers herausgerissen haben sollen. Nachdem wir aber sicher waren, dass das nicht in unserem Zimmer passiert ist, haben wir darauf bestanden, das Schloss zu begutachten. Das führte dazu, dass er meinte, wenn nicht im Haupthaus, dann eben im Nebenhaus wo wir zuerst einquartiert wurden. Das zeigt schon eine gewisse krimineller Tendenz! Ich kann nur jeden empfehlen, nicht in dieser Unterkunft zu buchen!!! Wenn doch, fotografiert ALLES! Auch die Türen!

2026-01-19 • via Nuitee
S
Shauna • family_with_children • gb
10
We had a lovely stay in this hotel. Would definitely recommend and return again
Pros:

This property was in a great location and was exceptionally clean. The staff were also very friendly. We had a meal with my in-laws that night in the hotel and this was also lovely!

Cons:

N/A

2026-01-19 • via Nuitee
P
Phil • extended_group • gb
9
Pros:

Opened the kitchen to prepare dinner for us, which was very much appreciated as it was late and we were tired and hungry. The meal also used local produce and was excellent.

2026-01-19 • via Nuitee
G
Gordon • family_with_children • gb
10
Pros:

Very helpful staff. Good central location for catching the bus or train. Food is very good too.

2026-01-15 • via Nuitee
T
Teresa • extended_group • gb
8
Overall a lovely friendly place.
Pros:

Great view, clean room, good food. Would recommend. Lovely old house, lovely staircase, high ceilings.

Cons:

Wall thin, we could hear next rooms tv all night.
No chairs in the window area, in room 9 it would have been nice to sit in that area.
Young lad who checked us in, didn't say where to find the room, or give us WiFi password, it wasn't in the room anywhere.
Maybe one feature wall of wallpaper, or artwork to break up the stark whiteness.

2026-01-15 • via Nuitee
M
Mia • solo_traveller • de
8
2026-01-15 • via Nuitee
L
Liam • solo_traveller • ie
8
2026-01-05 • via Nuitee
C
ColSailing • couple • it
8
Pros:

Loved the restaurant quality. The quality of facilities was better than expected. Location was very central.

Cons:

It was far too hot inside the room. Expected the bar to be open for the New Year celebrations. It closed at 10pm unfortunately.

2026-01-05 • via Nuitee
L
Laura • couple • gb
9
Good value for money
Pros:

We were welcomed warmly and had one of the new rooms (15 - triple) which was very comfortable and clean. Dinner was enjoyable.

Cons:

En-suite bathroom door isn’t fully private

2026-01-05 • via Nuitee
J
James • couple • gb
9
2026-01-03 • via Nuitee
D
david • couple • gb
10
Warm and welcoming
Pros:

Fresh , cosy , comfy beds

2026-01-03 • via Nuitee
C
Collie • solo_traveller • gb
8
My stay was excellent, staff were great.
Pros:

Good atmosphere
Great food
Comfortable room not much

Cons:

Not much

2026-01-02 • via Nuitee
M
Mark • extended_group • gb
10
Pros:

Great location, great bar

2025-12-07 • via Nuitee