Manor House Hotel

Hotels
7.7 (1174 reviews)
6 Janet Street , Thurso , gb

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Facilities for disabled guests
Ironing service
Non-smoking throughout
Wheelchair accessible
Kid meals
See all facilities

Review Highlights

Pros:
Great location
Good value for money
Friendly staff
Excellent food
Cons:
Unclean facilities
Poor customer service
Amenities not as advertised

Categories

Cleanliness
3.6
Several reviews reported unclean facilities and dissatisfaction with room cleanliness.
Service
7.07
Some positive experiences with staff, but significant issues with unhelpful management.
Location
9.6
Consistently praised for being centrally located and convenient.
Room Quality
7.56
Generally spacious and comfortable, though cleanliness was a major issue.
Amenities
7.59
Basic amenities available, though some promised services were lacking.
Value for Money
9.04
Good perception of value considering pricing relative to location and services.
Food and Beverage
9.59
Food quality received high praise with excellent dining experiences noted.
Overall Experience
7.57
Mixed experiences with significant highlights but critical cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 14:24

Property Description

Luxurious Accommodation
Manor House Hotel, nestled in Thurso, offers a perfect blend of comfort and style. Enjoy a relaxing stay in our non-smoking rooms, equipped with free WiFi and plush amenities.

Gastronomic Delights
Indulge in a culinary journey at our on-site restaurant, serving delectable dishes to tantalize your taste buds. Unwind at the bar with a refreshing drink after a day of exploration.

Convenient Location
Explore nearby attractions with ease as the hotel's reception provides valuable insights and tips. Discover Sinclair's Bay and The Castle Gardens of Mey just a short distance away.

Experience luxury and convenience at Manor House Hotel. Book now for an unforgettable stay!

Check-in and check-out hours:

Location

Guest Reviews

7.7
Based on 1174 reviews
Cleanliness: 3.6
Service: 7.07
Location: 9.6
Room Quality: 7.56
Amenities: 7.59
Value for Money: 9.04
Food and Beverage: 9.59
Overall Experience: 7.57
F
Frans Jan Hommel • solo_traveller • nl
8
2026-05-30 • via Nuitee
A
Adam • couple • gb
7
Pros:

Staff member friendly. Even after arriving after normal check in time

Cons:

Staff friendly

2026-05-28 • via Nuitee
A
annalouiza • solo_traveller • us
10
2026-05-27 • via Nuitee
J
Julia • solo_traveller • gb
10
2026-05-27 • via Nuitee
M
Maxwell • solo_traveller • au
1
2026-05-27 • via Nuitee
D
Derek • extended_group • gb
9
Great place great staff - we will be back
Pros:

Staff were first class happy to see you and very helpful
Great wee parking place for motorcycles
Room clean and tea coffee and biscuits
Booked at very short notice thank you
Good location on the river 5 minute walk to Main Street
Good bar and good reasonable prices

Cons:

Room very warm - not helped by having the upper floors heating on
Breaky £12 each was fairly good

2026-05-26 • via Nuitee
M
Martina • solo_traveller • de
1
Pros:

Nichts

Cons:

Eingang,Frühstücksraum,Zimmer,Bad waren sehr schmutzig. Bett Haare. Wir bekamen nach Beschwerde ein anderes Zimmer, aber leider das gleiche Problem. Wir konnten dort nicht übernachten und baten um Stornierung. Warten noch auf die Rückzahlung. 26.05.26

2026-05-26 • via Nuitee
F
francis • solo_traveller • gb
9
Pros:

Fantastic location

Cons:

Nothing..all good

2026-05-22 • via Nuitee
N
Nick • solo_traveller • it
5
2026-05-21 • via Nuitee
A
andrew • solo_traveller • gb
8
2026-05-19 • via Nuitee
M
Marlene • couple • au
8
2026-05-18 • via Nuitee
L
Lionel • solo_traveller • fr
9
Pros:

La qualité du lieu, l'amabilité du personnel et son souci de rendre service.

2026-05-17 • via Nuitee
D
Diana • extended_group • au
9
It was a simple Scottish gate house with touristic aspirations
Pros:

Cozy and clean

Cons:

It was cold

2026-05-16 • via Nuitee
J
Janine • solo_traveller • nl
10
Pros:

Es war eine sehr gute Unterkunft mit guten Parkmöglichkeiten. Am Abend gab es noch Live Musik super schön

2026-05-14 • via Nuitee
D
David • couple • au
6
Pros:

Good location in town and free parking nearby.

Cons:

The room was a bit smaller than expected, although nicely refurbished. There were no hooks anywhere so nowhere to hang coats etc and no wardrobe being a small room

2026-05-12 • via Nuitee
M
Masson • solo_traveller • ca
6
Pros:

Friendly staff. Good service. Food dinner.

Cons:

Cold room. Noisy event in room below us.
I went down to the bar to complain

Cramped bathroom. Uncomfortable single bed that rolled out when you sit up. Lack of space for bags.

2026-05-11 • via Nuitee
C
Carol • couple • gb
7
Pros:

Location was good. We were lucky as the night we stayed it was a music night. Local musicians arrived sang folk songs and played various instruments.

2026-05-09 • via Nuitee
N
Noelene • extended_group • gb
10
2026-05-08 • via Nuitee
D
David • solo_traveller • gb
2
Pros:

Dinner and breakfast were good

Cons:

Our room was not in the main hotel it was 200 yards up the road. The entrance to this building was littered with disused furniture and linen. The corridor was filthy and carpet full of holes. Our room was very sparse, no bedside cabinets, no chest of drawers. The bathroom had nowhere to put anything. The drinks tray had no teabags or milk. There was no evacuation procedure details in the room.In the main hotel there was no furniture in the bar so you couldn't sit anywhere for a drink.

2026-05-08 • via Nuitee
C
Christian • solo_traveller • de
7
Pros:

Im Zimmer lag Parkettboden. Das ist hygienischen. Haus wirkt innen wohnlich

Cons:

Der Wirt hat uns nach 7 Stunden vollkommen zugequatscht und uns Abendessen und Frühstück aufgeschatzt.
Das haben wir dann storniert. Weil wir haben sehr gut am Hafen gesessen und es gibt gute Bäcker im Ort

2026-05-08 • via Nuitee