The Lowther Hotel

Hotels
7.1 (370 reviews)
8 Cumberland Street , York , gb

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Bar
Non-smoking throughout

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Noise from the pub

Categories

Cleanliness
5.85
The cleanliness of the rooms was mentioned negatively, particularly regarding bathroom issues and unclean conditions.
Service
8.35
Staff were described positively for being friendly and helpful.
Location
8.85
Great location highlighted in multiple reviews, ideal for main attractions and Christmas markets.
Room Quality
6.35
Some rooms were noted as having issues such as bad smells and view quality.
Amenities
5.85
Amenities were adequate but had complaints about noise and comfort.
Value for Money
5.85
Value diminished due to cleanliness and comfort concerns; not worth the price due to issues.
Food and Beverage
7.35
Basic offerings available, with some positive mentions of drinks but no specific reviews.
Overall Experience
8.35
Overall, experiences ranged but many found enjoyment in the stay, especially due to location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:25

Property Description

Convenient Location in the Heart of York

Comfortable Accommodation with River Views

Varied Breakfast Options Available

To experience the charm and convenience of The Lowther Hotel, book your stay now for a relaxing and memorable trip.

Important information:

Please note, the property is located in the city center and above a late night bar and as a result guests may experience some noise disruption.

The rooms are accessed via 2 flights of stairs in a building with no elevator.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.1
Based on 370 reviews
Cleanliness: 5.85
Service: 8.35
Location: 8.85
Room Quality: 6.35
Amenities: 5.85
Value for Money: 5.85
Food and Beverage: 7.35
Overall Experience: 8.35
Z
Zeynep Duru • couple • gb
8
nice place to stay! I would recommend everyone
2026-07-25 • via Nuitee
E
Elena • solo_traveller • il
10
Pros:

Good location

Cons:

Litle bit noisy

2026-07-25 • via Nuitee
B
Brown • solo_traveller • gb
8
2026-07-24 • via Nuitee
N
Natasha • couple • gb
10
Lovely stay comfortable bed perfect location
Pros:

Perfectly central location

Cons:

All the stairs 😂

2026-07-24 • via Nuitee
J
Julie ann • couple • gb
6
Loved the location and staff were very pleasant and friendly. Sort music out and would be a great ho
Pros:

The hotel was excellent for location. On the river front and very close to the town centre.

Cons:

The music from the pub below was loud and it went on till 12am. Music could have been turned down as pub wasn't even busy. A smell in the bathroom coming from the shower.

2026-07-23 • via Nuitee
C
Charlotte • extended_group • gb
5
2026-07-23 • via Nuitee
G
Gladding • solo_traveller • gb
9
Pros:

The staff. They made us welcome and there were friendly.

Cons:

There wasn't anything to not like.

2026-07-22 • via Nuitee
C
Callum • solo_traveller • au
3
2026-07-20 • via Nuitee
D
David • solo_traveller • gb
7
Good location, good room just be aware of the loud music at night
Pros:

The property was close to both events I was attending, which made it easy for me to get around. The facilities in the room were very good, I had no hot water on the first morning, but I Spoke with Alex’s and she sorted the issue by resetting the boiler.

Cons:

The loud music at night which went on till 12-1am, but I was aware of this when I made my booking so I was prepared for this.

2026-07-19 • via Nuitee
W
white • couple • gb
1
Worst hotel
Pros:

Nothing

Cons:

Room was in the loft. Had to leave the room by 9am because of the heat. No air in room. Rooms were dirty. Bed wasn't clean. Husband has came home with a rash all over his body. The worst hotel we've stayed in. No staff only bar staff. Couldn't check out as hotel was closed. Told to post key through letterbox. Nowhere to put bags so had to keep them with us on the last day. Had to use fire escape to get in at night. No staff in the mornings only when the bar staff came in. Definitely not a hotel. Just a room above a pub. Went away for our 20th wedding anniversary and it was totally ruined. We couldnt even go back to our room in the afternoon because of the heat and dust. Husband banged his head on the ceiling because the room was that small. Couldn't close curtains as they went over the bed by your head so got no sleep from, noise, itching and feeling dirty all weekend.

2026-07-15 • via Nuitee
G
Graham • solo_traveller • gb
2
Nice place terrible sleep
Pros:

Friendly staff good location

Cons:

Pounding music on a Tuesday night while the bar is empty. Very uncomfortable bed

2026-07-12 • via Nuitee
S
Sara • family_with_children • gb
9
Lovely stay in beautiful location.Staff member Eleese couldn’t have done more for us.Would definitely recommend
Pros:

It’s in a beautiful location

Cons:

Couldn’t get the blinds to stay down in dorms windows and we’re already undressed for bed so so didn’t ask for assistance

2026-07-12 • via Nuitee
I
Irene • couple • gb
8
Great location.
Pros:

Location was great. Staff excellent.

Cons:

The light in the shower was flickering - I forgot to report it. The ceiling has low beams and we both got caught out and banged our heads - but it didn’t bother us unduly.

2026-07-10 • via Nuitee
M
Max • couple • gb
8
2026-07-09 • via Nuitee
H
Haley • couple • gb
9
2026-06-30 • via Nuitee
L
Liam • solo_traveller • gb
7
2026-06-25 • via Nuitee
A
Aina • couple • no
8
2026-06-19 • via Nuitee
C
Colette • couple • gb
10
Comfortable and cozy
Pros:

Perfect location the room was a little small for the money as it was central would have expected room to be a bit bigger but very comfy

Cons:

Liked the fact it was central and near the river

2026-06-15 • via Nuitee
P
Phoebe • couple • gb
8
perfect location for a drinking weekend in york!
Pros:

couldn’t get a more central location, right on the front of the river, nice staff, clean modern rooms, river view from the windows. whilst staying you also get 25% off at the lowther pub underneath which was a great addition we didn’t know was included! :)

i’ve seen other reviews about the noise, they’re over exaggerating. the room has ear plugs if you want to use them, but the music volume was fine. expect to hear a little something if you book to stay above a pub tho, don’t be daft

Cons:

strange in and out. there’s no reception, had to inform bar staff of our stay (not an issue), we were then guided up a load of stairs and doors and one way exits to our room, quite confusing to get in and out, we had to use the fire escape which leads to an alley way at the back of the pub. wouldn’t say it’s the safest if you travel just with the girls as there’s no security or anything guarding said door.

went back to room at like 1am but decided to go get food after, we got IDd by the bouncers of the pub, they genuinely didn’t believe us when we said we were just gonna bed and that there’s a hotel as part of the pub😂. had to organise someone to leave fire exit open to us to come back to.

the rooms walls are verrryyyyy thin, understandable for the old building, was on edge wondering if the cleaner was gonna come in whilst we were in bed. could hear next doors every move.

these are not reasons to avoid, this place is acc lovely and i would stop again, just giving people a heads up!😂

2026-06-14 • via Nuitee
S
sarah • couple • gb
9
2026-06-12 • via Nuitee