Hotel Quinta Maya

Hotels
8.3 (653 reviews)
6 Avenida Cuarta Calle Esquina Z1 , Flores , gt

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Cons:
Food quality
WiFi issues

Categories

Cleanliness
8.76
The rooms are super clean, which is highly valued by the guests.
Service
8.73
Staff were kind and attentive, with good luggage storage services.
Location
8.77
Good location, central and accessible, near Flores.
Room Quality
8.22
Rooms are described as comfortable, but some noted maintenance issues.
Amenities
8.25
Nice pool and communal areas, but WiFi issues reported.
Value for Money
7.71
Mentioned as somewhat expensive for some guests.
Food and Beverage
7.26
Food quality raised concerns, especially portion sizes and seasoning.
Overall Experience
8.73
Overall, guests appreciated their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:45

Property Description

Beautiful Location near Lake Petén Itza
Located just 3 blocks from the picturesque Lake Petén Itza, Quinta Maya Hotel in Santa Elena offers a serene retreat surrounded by lush gardens.

Comfortable Rooms and Convenient Services
The hotel features bright, air-conditioned rooms with garden or street views, cable TV, and private bathrooms. Guests can enjoy services like laundry, ironing, and room service for a hassle-free stay.

Relaxing Amenities and Business Facilities
Indulge in the outdoor pool, terrace, and free WiFi during your stay. The hotel also boasts a restaurant, snack bar, BBQ facilities, beauty salon, massage services, and a business center for both leisure and business travelers.

Book now for a memorable stay at Quinta Maya Hotel, your oasis near Lake Petén Itza!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children ages 15 and older are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 653 reviews
Cleanliness: 8.76
Service: 8.73
Location: 8.77
Room Quality: 8.22
Amenities: 8.25
Value for Money: 7.71
Food and Beverage: 7.26
Overall Experience: 8.73
A
Ai-Lun • couple • us
3
Pros:

員工人很好，尤其是會說英文的handyman ，但是設施實在爛到不敢恭維！

Cons:

我只能說，沒有熱水，沒有吹風機，不只沒有熱水，水還無法從蓮蓬頭出來，我是用以手掌一點一點接水來沖我的身體，非常狼狽。
飯店配合的tour會滿，滿了就要自己找tour來飯店接送，但這個飯店並不位於所有tour 的meeting point, 非常麻煩！！
但飯店附近的小吃，便宜又好吃，cp值高，比小島內划算很多

2026-04-04 • via Nuitee
A
Ai-Lun • couple • us
2
Pros:

員工人很好，因為不是在島內，附近小吃便宜好吃，cp值高

Cons:

設施極爛，沒有熱水，沒有吹風機，水還無法從蓮蓬頭流出來了，只能用手掌接水洗澡，相當克難，由於不在島內，tour只能透過飯店訂才能來飯店接送，但tour會滿客，要提前規劃好
不要吃飯店內的餐廳，太貴了

2026-04-04 • via Nuitee
A
Angela • couple • nl
9
2026-04-03 • via Nuitee
C
Cascante Amador • solo_traveller • cr
10
Pros:

Todo

Cons:

Todo bien

2026-03-31 • via Nuitee
M
myriam • solo_traveller • gt
1
Pros:

Nothing

Cons:

I was put in room with someone else

2026-03-30 • via Nuitee
M
Martina Notarp • solo_traveller • de
8
Pros:

The staff was very nice and helped with all problems. The room itself was a standard hotel room.

Cons:

The WiFi was not so good in my room.

2026-03-30 • via Nuitee
A
Anastasiia • couple • kz
8
Pros:

Good location near the airport and a big supermarket. The area is quiet, and it’s about a 15-minute walk to Flores Island. The hotel can arrange a taxi to the airport, which is convenient. Note that they accept cash only for the taxi service. They prilovide extra towels for the pool.

Cons:

The restaurant is open only for breakfast and dinner.

2026-03-30 • via Nuitee
T
Tiia • solo_traveller • ee
9
Pros:

Väga ilus ja looduslik majutus. Personal on väga abivalmis.

2026-03-28 • via Nuitee
J
Jet • couple • nl
7
Prima
Pros:

Koelkast op de kamer

Cons:

Het dekbed

2026-03-28 • via Nuitee
R
Robak • couple • pl
8
Pros:

Oblusga pomocna, bliskość do Isla de Flores. Możliwość odpoczynku na wewnętrznym patio. Możliwość wykupienia tours w recepcji hotelu, choć ceny na mieście tańsze

Cons:

Internet bardzo słaby w pokojach. Patio jak i leżaki przy basenie wymagają systematycznego czyszczenia co się niestety nie zdarza.

2026-03-28 • via Nuitee
S
Shahar • solo_traveller • il
7
2026-03-24 • via Nuitee
L
Leticia • couple • br
1
2026-03-22 • via Nuitee
A
Andrea • couple • it
9
2026-03-20 • via Nuitee
E
Emiliano • extended_group • gb
8
Pros:

Good base to explore Flores, rooms were comfy

Cons:

Didn’t have enough towels

2026-03-19 • via Nuitee
J
Jose Antonio • solo_traveller • lu
9
Pros:

Personal muy amable

Cons:

Habitación en el oiso superior, más tranquila, pero incómoda con maleta

2026-03-18 • via Nuitee
J
Jennifer • couple • de
8
Pros:

Beautiful architecture, clean room with balcony. Haven't used the pool but looked good

Cons:

Staff could be more friendly and proactive

2026-03-18 • via Nuitee
E
Ewa • solo_traveller • ca
10
2026-03-16 • via Nuitee
M
Maxine • couple • ca
8
Pros:

Beautiful hotel, walking distance to everything including Flores.

2026-03-14 • via Nuitee
G
ggeggge • couple • it
8
Pros:

staff molto cordiale, buoni servizi di trasporto, comprensivi e disponibili

Cons:

c'è qualche insetto di troppo in camera...

2026-03-13 • via Nuitee
G
ggeggge • couple • it
8
2026-03-13 • via Nuitee