Hotel Plaza Playa

Hotels
8.4 (52 reviews)
Calle 20 entre 25 y 30 , Playa del Carmen , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Concierge service
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Value for Money
Cons:
Television issues
Noise from climate control

Categories

Cleanliness
8.49
La limpieza de toda la habitación y baño.
Service
8.96
La ubicación excelente y el servicio del personal muy amable.
Location
9
La ubicación excelente.
Room Quality
7.45
UN POCO DE RUIDO EN LA HABITACIÓN OCASIONADA POR EL CLIMA.
Amenities
7.98
Qué cuenta con el frigobar.
Value for Money
8.44
Room rate is practical.
Food and Beverage
8.49
Standard quality for this hotel tier.
Overall Experience
8.36
Can be recommended to friends and relatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:32

Property Description

Eco-Friendly Hot Water System
Hotel Plaza Playa offers environmentally-conscious travelers the luxury of hot water powered by solar panels in every room, ensuring a sustainable and guilt-free stay.

Convenient Location
Nestled in downtown Playa Del Carmen, just a few blocks away from the vibrant 5th Avenue, guests at Plaza Playa have easy access to a plethora of shops, restaurants, and nightlife, making it the perfect hub for exploration and entertainment.

24-Hour Reception and Free Parking
With a round-the-clock reception and complimentary on-site parking, Hotel Plaza Playa prioritizes convenience and peace of mind for its guests, ensuring a hassle-free and enjoyable stay.

Book your stay at Hotel Plaza Playa now for an unforgettable experience in the heart of Playa Del Carmen!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    People 11 years old and over stay for MXN 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 52 reviews
Cleanliness: 8.49
Service: 8.96
Location: 9
Room Quality: 7.45
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 8.49
Overall Experience: 8.36
A
antoine • couple • ca
9
2026-02-12 • via Nuitee
E
Erika • couple • hu
10
2026-01-30 • via Nuitee
D
Doris • solo_traveller • ca
8
No es un hotel lujoso pero está bien para una estadía y queda cerca al Paseo de la 5ta Avenida caminando
Pros:

Habitación amplia, cama confortable, espacios limpios. El personal en turno fue amable y suministró la información necesaria

2026-01-30 • via Nuitee
L
langley • couple • ca
8
Pros:

Ideal location for visiting Playa del Carmen.
Beds were comfortable and staff were friendly and helpful. Free Coffee served every morning.
Elevator access and railings in stairwell.

Cons:

Lounging area at end of hallways needs to be mopped each day, and coffee table wiped off.

2026-01-25 • via Nuitee
T
TETE82 • solo_traveller • fr
8
Pros:

L'emplacement près de nombreux petits restaurants mexicains (el fogon) le rapport qualité-prix.
La chambre était très grande, avec un très grand lit, connexion wifi, clim, petit frigo, penderie et grande douche. Café disponible à la réception

Cons:

L'eau de la douche qui n'a jamais été chaude, mais au moins ça réveille le matin
J'avais demandé une chambre calme, mais le bruit du ballet des camions de livraison du matin était assez présent

2026-01-22 • via Nuitee
P
Pier luigi • solo_traveller • it
9
Pros:

Ubicazione pulizia,personale tutto ovviamente soggettivo.

Cons:

Niente

2026-01-20 • via Nuitee
J
JIMENEZ LUNA • couple • mx
9
Cons:

La televisión

2026-01-06 • via Nuitee
A
Andrea • couple • mx
9
2026-01-05 • via Nuitee
H
Hazel • couple • cr
8
2025-12-04 • via Nuitee
C
Cervera Méndez • solo_traveller • mx
9
2025-10-28 • via Nuitee
S
Sugey • solo_traveller • mx
10
2025-10-22 • via Nuitee
S
Sugey • solo_traveller • mx
10
Pros:

La limpieza de toda la habitación y baño . Qué cuenta con el frigobar. Gracias , pude descansar bien y trabajar bien y comoda.

2025-10-22 • via Nuitee
C
Cervera Méndez • solo_traveller • mx
8
Pros:

La ubicación excelente y el servicio del personal muy amable

Cons:

La televisión nunca funcionó y tampoco hubo agua caliente

2025-10-13 • via Nuitee
J
Juan Jose • solo_traveller • mx
8
2025-10-08 • via Nuitee
D
diego • family_with_children • mx
8
BUENA
Pros:

UN POCO DE RUIDO EN LA HABITACIÓN OCASIONADA POR EL CLIMA

Cons:

EL RUIDO DEL CLIMA

2025-09-08 • via Nuitee
E
Edna • couple • ca
9
Can be recommended to friends and relatives..
Pros:

Room rate is practical; comfy to stay; quite and location is near to customers’ needs during stay.

Cons:

TELEVISION RECEPTIONS AND CHANNELS… needs improvement pls..

2025-08-11 • via Nuitee
A
Anne • with friends • ie
10
I will definitely be back.
Pros:

Great location, spotlessly clean, good size disabled room on first floor. Very helpful friendly staff.

2025-03-31 • via Nuitee
P
Prisila • family with young children • pa
4
Disappointing
2025-03-13 • via Nuitee
R
Rath • young couple • ca
10
I would recommend this hotel. The room was very spacious and very clean.
Pros:

Very clean. Staff were friendly . Great location .

2025-02-18 • via Nuitee
E
Ellen • solo traveller • ch
8
Very good
2025-02-09 • via Nuitee