The Mountain Pine

Hotels
1 (1 reviews)
Kilbury Road , Nainital , in

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Facilities

Offsite parking discounted rates available
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Packed lunches
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
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Review Highlights

Pros:
Escaping the place
Cons:
Everything, Nobody was at reception
No water
No heater
Geyser not working
Lazy, arrogant staff
Worst stay of my life

Categories

Cleanliness
1
Guests criticized the lack of cleanliness throughout the property.
Service
2
Service was severely criticized with complaints about absence of staff, unavailability of basic amenities, and unhelpful attitudes.
Location
5
Location was not a significant aspect of feedback in the reviews.
Room Quality
1
Guests reported numerous issues with room quality including non-functional amenities and lack of cleanliness.
Amenities
2
Amenities were a major point of dissatisfaction, with guests mentioning non-working geyser, lack of water, and absence of basic services.
Value for Money
1.5
Guests felt that the price paid was not justified by the poor quality of services and amenities provided.
Food and Beverage
5
Feedback on food and beverage was not prominent in the reviews.
Overall Experience
1
The overall experience was overwhelmingly negative with guests declaring it as the worst stay of their lives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-01 12:50

Property Description

Scenic Views
Enjoy breathtaking mountain views from selected rooms at The Mountain Pine.

Convenient Amenities
Benefit from free WiFi, room service, and a 24-hour front desk during your stay.

Nearby Attractions
Explore Naini Lake just 4 km away or venture to Bhimtal Lake, located 24 km from the hotel.

Book your stay at The Mountain Pine for a memorable getaway.

Important information:

This property will not accommodate hen, stag or similar parties.
A damage deposit of INR 5000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Check-in and check-out hours:

Location

Guest Reviews

1
Based on 1 reviews
Cleanliness: 1
Service: 2
Location: 5
Room Quality: 1
Amenities: 2
Value for Money: 1.5
Food and Beverage: 5
Overall Experience: 1
N
Navlekha • review category business travellers • in
1
Shut down your property
Pros:

Escaping the place

Cons:

Everything,

Nobody was at reception, no water, no heater, geyser not working. They will not clean the room. Lazy, arrogant staff. Worst stay of my life.

2025-04-24 • via Nuitee