Zhangjiajie Twelve Warm Inn-Warm Service & Close to Attractions & Attraction Tickets Service in advnace

Hotels
9.3 (93 reviews)
No. B13, Pengjapu Sub-district, Yongding District , Zhangjiajie , cn

Facilities

Non-smoking rooms
Air conditioning
Room service
Pets allowed
Luggage storage
Express check-in/check-out
Tour desk
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and comfortable rooms
Cons:
Small bathroom
Some rooms reported being cold

Categories

Cleanliness
9.2
Rooms were clean, comfortable and well-maintained.
Service
9.7
Jenny was consistently mentioned as helpful, friendly, and knowledgeable.
Location
9.2
Great location close to attractions and transportation.
Room Quality
9.2
Rooms are clean and well presented, with comfortable amenities.
Amenities
9.2
Good amenities including complimentary drinks and helpful services.
Value for Money
9.2
Overall value for the services provided meets expectations.
Food and Beverage
9.2
Complimentary coffee available, but limited specific mentions.
Overall Experience
9.5
Overall highly positive experiences across various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:04

Property Description

Modern and Convenient Accommodation
Stay at Zhangjiajie Twelve Warm Inn-Tianmen Mountain Ropeway Station, offering comfortable rooms with free WiFi near top attractions like Tianmen Mountain Ticket Office and Tianmenshan National Forest Park.

Personalized Services
Enjoy amenities like express check-in, luggage storage, and tour organizing services, ensuring a hassle-free stay. Indulge in room service and the convenience of a desk in each unit.

Proximity to Key Landmarks
Explore Zhangjiajie easily with attractions like Tianmen Mountain and Huangshi Village within reach. Benefit from a paid airport shuttle service making travel to Zhangjiajie Hehua International Airport seamless.

Ready to experience Zhangjiajie's charm? Book your stay at Zhangjiajie Twelve Warm Inn-Tianmen Mountain Ropeway Station now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 93 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 9.2
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.5
A
Alisher couple kz
10
2026-05-12 via Nuitee
R
Rhys couple gb
10
Jenny is fabulous
Pros:

Jenny

2026-05-11 via Nuitee
R
Rhys couple gb
10
Jenny is awesome
Pros:

Jenny

2026-05-11 via Nuitee
A
Alessia extended_group it
10
Pros:

L’hotel si trova a circa 8min di auto dalla piazza principale, 10 minuti dalla Tianmen Mountain e nelle immediate vicinanze è possibile trovare un market ed una farmacia. La struttura è bella e le camere sono situate su più piani a cui è possibile accedere mediante le scale (no ascensore). Le stanze sono bellissime, la pulizia è ottima e viene effettuata quotidianamente. Jenny è fantastica, parla benissimo inglese e ci ha assistito fin dal momento della prenotazione, acquistando per noi anche i biglietti d’ingresso al National Forest Park e Tianmen Mountain e consigliandoci i sentieri migliori da percorrere. Inoltre, dopo il checkout ci ha permesso di lasciare i bagagli in hotel per poi riprenderli nel pomeriggio. Grazie Jenny!!❤️

2026-05-09 via Nuitee
P
Perez solo_traveller fr
10
2026-05-09 via Nuitee
F
Fischer solo_traveller fr
10
2026-05-09 via Nuitee
J
Julia solo_traveller dk
7
2026-05-08 via Nuitee
M
Magdalena couple ar
10
Excelente
Pros:

Jenny, la dueña, es excelente. Estuvimos solo un día, pero si atención fue magnífica. Nos orientó a cómo subir a la puerta del cielo, compartió varios mapas y explicaciones que nos dieron súper útiles! Nos ayudó a subir las valijas al 4to piso por escalera. Siempre a disposición. Una genia. La ubicación conveniente para la puerta del cielo.

Cons:

Luego de bañarse el piso quedaba mojado y había que pasar una toalla y escurrirla.

2026-05-04 via Nuitee
S
Sarah couple ch
10
Très bien
Pros:

Très bon séjour dans cet hôtel. Le téléphérique pour Tianmen est à 10 minutes à pieds. La chambre était très bien, confortable et propre. La dame à l’accueil était très souriante et accueillante.

Cons:

Rien

2026-05-03 via Nuitee
E
Emelia couple gb
10
2026-05-01 via Nuitee
E
Eduard solo_traveller es
10
Personal molt amable i bon hotel
2026-04-29 via Nuitee
A
Alexey family_with_children ru
10
Лучшее место для посещения горы Тяньмень
Pros:

За такую цену это вообще лучшее место в городе с лучшей управляющей на свете! Номер - отличный, было все самое необходимое. Но самое удивительное - это Дженни. Людей, относящихся с таким энтузиазмом к своей работе, нужно еще поискать. Дженни помогла нам забронировать тур на Тяньмень, заказала на местном Озоне переноску для нашего ребенка, посоветовала отличный ресторан недалеко от отеля и вообще откликалась на любые наши просьбы, а их было немало, учитывая, что мы были с полуторагодовалым ребенком.

Cons:

Все было супер!

2026-04-28 via Nuitee
A
Anderson de Jesus solo_traveller es
10
A jewel
Pros:

This hotel is a jewel. And Jenni holds the crown. Very close to Tianmen, many super markets and shops around. Modest bu super comfortable room. Just all you need in Zhangjiajie. Thanks Jenni for all the help and going out of your way to organize my tour, find my gifts and going to find my tea last minute!

2026-04-26 via Nuitee
M
Marc solo_traveller gb
8
Amazing host and lovely accommodation
Pros:

Fantastic value for money in a good location for access to the wider sights :)

Cons:

It was a bit noisy with planes overhead at night.

2026-04-25 via Nuitee
P
Patrick solo_traveller au
10
Great place to stay and explore the area and close to Tianmen mountain.
Pros:

This place is a gem as it is clean, comfortable and close to restaurants and supermarket. The place is as advertised and easy to find. The host, Jenny, is a fantastic lady and ever so helpful suggesting places to go and eat. She can also arrange discounted entrance tickets to the Tianmen mountain and Avatar mountain and will also give you a detailed walking guide to the mountains on what to see and which gate to enter etc.

Cons:

None. However if you are a older person you might want to request for a lower floor as there is no lift in the building

2026-04-23 via Nuitee
V
Vittoria couple it
10
Pros:

Jenny la proprietaria parla inglese ed è stata davvero super gentile, ci ha prenotato tutti i biglietti e aiutato per gli itinerari per il parco nazionale (che dista circa 1 oretta e mezza con il bus che parte da una fermata a pochi passi dall’hotel) e per il monte Tianmen.

Cons:

L’unica pecca è che la nostra camera dava su un bar dove gli anziani giocavano a mahjong ad alto volume fino a circa le 23. Per il resto tutto super!

2026-04-18 via Nuitee
K
Katalin solo_traveller gb
10
Thank you, Jenny!
Pros:

I really liked the room, it had windows all around and a huge comfortable round bed, also rain shower. The location is covinient for the bus station to go over to the National forest park and about 10 min walk to the start point of Heaven's gate trip.
The real asset of the place is Jenny! She is so welcoming and energetic! I was so confused about getting to places and where can I find the viewpoints I want to visit. She sat down with me and explained everything, gave me maps and booked all the tickets for me. In 20 minutes she gave me a full 5 days itinerary, which was amazing!
Definitely recommend it!

Cons:

-

2026-04-16 via Nuitee
R
Romina couple ec
9
Jenny is the best host ever, a great location, cheap and nice place
Pros:

This place was my favorite, great location, super acogedor, limpio y funcional. Jenny the host era lo maximo! Super atenta y preocupada.

Cons:

El baño, era un baño abierto por arriba, pero bueno a la final llevadero.

2026-04-12 via Nuitee
I
ilona couple fr
8
2026-04-09 via Nuitee
C
Carlota Maria couple gb
9
Excellent value for money!
Pros:

Jenny was super lovely and helpful - an amazing host!

Cons:

The property was amazing value for the price, simple, clean and friendly! Super close to the bus to Tainmen Mountain

2026-04-09 via Nuitee