Zhangjiajie Twelve Warm Inn-Warm Service & Close to Attractions & Attraction Tickets Service in advnace

Hotels
9.3 (93 reviews)
No. B13, Pengjapu Sub-district, Yongding District , Zhangjiajie , cn

Facilities

Non-smoking rooms
Air conditioning
Room service
Pets allowed
Luggage storage
Express check-in/check-out
Tour desk
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and comfortable rooms
Cons:
Small bathroom
Some rooms reported being cold

Categories

Cleanliness
9.2
Rooms were clean, comfortable and well-maintained.
Service
9.7
Jenny was consistently mentioned as helpful, friendly, and knowledgeable.
Location
9.2
Great location close to attractions and transportation.
Room Quality
9.2
Rooms are clean and well presented, with comfortable amenities.
Amenities
9.2
Good amenities including complimentary drinks and helpful services.
Value for Money
9.2
Overall value for the services provided meets expectations.
Food and Beverage
9.2
Complimentary coffee available, but limited specific mentions.
Overall Experience
9.5
Overall highly positive experiences across various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:04

Property Description

Modern and Convenient Accommodation
Stay at Zhangjiajie Twelve Warm Inn-Tianmen Mountain Ropeway Station, offering comfortable rooms with free WiFi near top attractions like Tianmen Mountain Ticket Office and Tianmenshan National Forest Park.

Personalized Services
Enjoy amenities like express check-in, luggage storage, and tour organizing services, ensuring a hassle-free stay. Indulge in room service and the convenience of a desk in each unit.

Proximity to Key Landmarks
Explore Zhangjiajie easily with attractions like Tianmen Mountain and Huangshi Village within reach. Benefit from a paid airport shuttle service making travel to Zhangjiajie Hehua International Airport seamless.

Ready to experience Zhangjiajie's charm? Book your stay at Zhangjiajie Twelve Warm Inn-Tianmen Mountain Ropeway Station now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 93 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 9.2
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.5
N
Nicolas solo_traveller es
10
Jenny was really helpful with any kind of doubts! Thanks again!
Pros:

Good location and room as well.

Cons:

N/a

2026-03-20 via Nuitee
K
Kenji couple br
10
Convenient and comfortable.
Pros:

Location very central, with good restaurants and markets nearby. Staff went out of their way to show and help us plan our touristic endeavors, as well as to make our stay as convenient and comfortable as possible.

2026-03-07 via Nuitee
A
Anna couple pl
10
2026-01-25 via Nuitee
A
Anna couple pl
10
Pros:

Jenny is a wonderful host. She puts a lot of heart into making her guests feel cared for. She's perfectly prepared to meet the expectations of Western tourists. She was a great help in organizing our trips, providing advice, and helping us resolve various issues. The property itself is beautiful, modern, well-located, and pleasant. I highly recommend it.

2026-01-25 via Nuitee
J
Jack solo_traveller us
10
Very nice place! Good location.
Pros:

Very nice facility with everything you need!

Cons:

N/A

2026-01-21 via Nuitee
M
Marta solo_traveller it
10
2026-01-19 via Nuitee
M
Maldonado couple es
10
Pros:

Todo perfecto. Super amable y atenta.
Aunque no tiene desayuno, puedes comprar un café muy rico por la mañana
La dueña habla ingles bastante bien ( se agradece mucho)
A 10 minutos caminando de la entrada del teleférico.
Volvería y lo recomendaría

Cons:

Nada.Todo fue perfecto

2026-01-10 via Nuitee
A
Alessia couple it
9
Da ritornarci!
Pros:

Jenny é gentilissima e parla inglese. La posizione è ottima molto vicino alla fermata bus per il National Park e a circa 15 minuti a piedi dalla funivia per Monte Tianmen.
É stato molto bello prendere il the con la sua famiglia.

2026-01-09 via Nuitee
T
Thomas couple ie
10
Pros:

Jenny was absolutely AMAZING. Most helpful and kind ever. Rooms were clean, comfortable and a nice temperature!

Cons:

Nothing it’s perfect

2025-12-14 via Nuitee
R
Richard couple au
10
Excellent. Jenny is amazing, and the hotel has a great vibe to it.
Pros:

Jenny was amazing! She was very friendly and helpful. She also spoke excellent English and helped us figure out a plan for the mountains and national park around us. She also helped us find food and coffee. Excellent!

2025-12-09 via Nuitee
M
Martin couple fr
10
Tout était parfait
Pros:

Très bien situé entre la gare de bus et le téléférique pour Tianmen. L’accueil est très chaleureux et dans un très bon anglais ce qui est pratique pour obtenir les bonnes informations. On vous aidera si besoin !
La chambre est très agréable et propre. Le chauffage marche bien.
Merci !

2025-12-08 via Nuitee
I
Igor couple ru
10
2025-12-06 via Nuitee
I
Igor solo_traveller ru
10
Pros:

Хочу сказать Дженни большое спасибо 👏🙏❤️, невероятно милая отзывчивая девушка, нас встретила из аэропорта , заселила быстро и повысила нам номер, в номерах чисто, все есть , на ресепшен есть вкусный кофе всего за 10 юаней , покупайте все экскурсии через Дженни она действительно делает хорошие скидки, и помогает с заказом такси, так же помогла купить билет на поезд и даже отвезла на жд вокзал. 👏👏👏
Отель находиться рядом со всеми достопримечательностями, кафе, рестораны, магазины, рынок, все в шаговой доступности.

Cons:

Единственный минус это холодно в номере ( кондиционер работает хорошо), окна большие панорамные, но это так похоже везде в Китае,

2025-12-06 via Nuitee
J
JOSE DAVID couple es
7
Pros:

Ubicación cerca del teleférico y donde se compra la entrada a tianmen.

Cons:

Habitación pequeña. Cuarto piso sin ascensor.
Baño muy pequeño y con puerta de cristal que deja hueco arriba con lo que no hay intimidad

2025-12-05 via Nuitee
L
Laura couple es
8
Buena estancia
Pros:

La habitación es muy bonita, tal cual parece en la foto.

2025-11-26 via Nuitee
A
Ane couple es
8
2025-11-26 via Nuitee
M
Mehmet ali solo_traveller gb
10
Pros:

It was my second stay, great host good location and clean.

Cons:

Nothing to complain

2025-11-23 via Nuitee
P
Paraskevi Melina couple gr
10
Pros:

The room was renovated and clean. Very convenient location to visit everything. But the best part was our host, she offered transfer from the train station , she helped us arranging everything so we can visit all the must spots in Zhangjiajie and she speaks fluent English! Definitely recommend it.

2025-11-21 via Nuitee
K
Kobylka solo_traveller nl
8
2025-11-19 via Nuitee
A
Andreoni couple it
10
Struttura consigliata per visitare il parco
Pros:

Lo staff è il vero punto di forza di questa struttura: sono estremamente gentili, parlano inglese e sono pronti ad aiutarti per qualsiasi esigenza. Possono acquistare i biglietti per te e darti supporto nell’organizzare la visita al parco. La struttura è pulita, le camere sono ampie e accoglienti, e vengono forniti numerosi prodotti di cortesia.

Cons:

Nulla.

2025-11-17 via Nuitee