Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly and helpful staff
Spacious accommodations
Good breakfast options
Cons:
Limited TV channels
Breakfast not refilled promptly
Gym equipment needs updating
Some cleaning products had unpleasant smell

Categories

Cleanliness
8.89
Rooms were clean and well-maintained.
Service
9.36
Staff members were brilliant, professional, and helpful.
Location
8.9
Location is good but could be closer to the airport.
Room Quality
9.35
Rooms were spacious, well-appointed, and very good for families.
Amenities
8.88
Good amenities, but gym could be improved.
Value for Money
8.84
Great value for money, high-end accommodation.
Food and Beverage
8.89
Breakfast food was good, but some items could improve.
Overall Experience
8.86
Overall a positive experience with notable staff service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:40

Property Description

Luxurious Accommodation with Stunning Views

Spacious Units with Modern Amenities
Experience the comfort of a balcony, fully equipped kitchen, and a cozy seating area in every unit. Indulge in the convenience of a microwave, toaster, coffee machine, and more for a relaxing stay. The private bathrooms are stocked with complimentary toiletries for your comfort.

Fitness Center and On-Site Dining
Stay active at the state-of-the-art fitness center or savor a delicious meal at the restaurant, followed by a refreshing drink at the bar. Enjoy a seamless blend of relaxation and entertainment during your stay.

Book your stay at Executive Residency by Best Western for a memorable and luxurious experience in Nairobi.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Executive Residency by Best Western Nairobi in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Please not that property does not accept cash.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 4 years old and over stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 186 reviews
Cleanliness: 8.89
Service: 9.36
Location: 8.9
Room Quality: 9.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 8.86
T
Tadesse Biru • couple • gb
5
Cons:

While checking out, I was informed that I had to pay USD 110. I handed over a USD 100 note and a USD 10 note. However, the receptionist refused to accept the USD 10 note, claiming that it had a pen mark on it.

I then provided another USD 100 note, but the receptionist was unable to provide the USD 90 change. I waited for several minutes while she made a few phone calls, after which she informed me that the hotel could not provide the change.

I find it difficult to understand how a hotel of this magnitude could fail to provide such basic cash handling support. As a result, I was forced to use my Sterling account to settle the remaining amount, which caused me to incur additional financial transaction costs.

This situation is unacceptable and should not happen in a hotel of this standard.

2026-05-09 • via Nuitee
P
Peter • solo_traveller • gb
8
2026-04-20 • via Nuitee
S
Samuel • couple • gh
10
Excellent and keep it up and would recommend it to everyone
Pros:

The rooms were big and very comfortable

Cons:

None

2026-04-12 • via Nuitee
M
M.G. • family_with_children • de
10
2026-03-17 • via Nuitee
S
Summer • family_with_children • za
10
Great
Pros:

Location was perfect. Staff were excellent.

Cons:

The food was ok but once asked for white chocolate cake and was served marble cake. They said the white chocolate was in the cake. The next day, asked for the marble cake and got the same exact cake. I value honesty and integrity and this didn’t reflect it.

2026-03-01 • via Nuitee
K
Kelly • extended_group • us
10
Great place to stay for work or leisure in Nairobi
Pros:

Great place to stay for business or personal travel. Clean, very comfortable beds and bathrooms. Great restaurant on site, great location in a quiet and tree filled neighborhood.

Cons:

Not walking distance to shopping centers and the washer/dryer does not work well.

2026-02-24 • via Nuitee
P
Pablo • solo_traveller • es
10
2026-02-10 • via Nuitee
J
Joseph • family_with_children • lu
7
2026-02-09 • via Nuitee
A
anja • family_with_children • be
6
Goed om 1/2 nachten verblijven.
Pros:

Appartement:
groot met 2 slaapkamers (waarvan 1 groot) met 2 badkamers,
eerder harde matrassen.
Personeel:
vriendelijk.

Cons:

Ontbijt:
minder kwaliteitsvol.
Locatie:
minder.

2026-01-20 • via Nuitee
N
Neo • solo_traveller • za
8
2026-01-04 • via Nuitee
Z
Zaheer, • family_with_children • ke
10
2025-12-29 • via Nuitee
Z
Zaheer, • family_with_children • ke
10
2025-12-29 • via Nuitee
A
Amit • solo_traveller • gb
10
2025-12-23 • via Nuitee
M
Martinus • extended_group • sa
10
Great place to stay with friendly staff
Pros:

The location is good as it is close to the main roads and Mall The Staff are excellent.

2025-12-07 • via Nuitee
M
Moses • couple • gb
9
Great
Pros:

Rooms were clean. Staff members were brilliant and professional.

Cons:

Television had fewer channels and I could not access YouTube

2025-11-24 • via Nuitee
M
Misheck • solo_traveller • zm
9
Good place to stay
Pros:

Cleanliness

Cons:

None

2025-11-23 • via Nuitee
M
MING • family_with_children • cn
9
2025-11-21 • via Nuitee
U
Una • solo_traveller • de
7
Pros:

Clean. Free daily water to up. Friendly staff. Nice bathrobes and slippers. Great view from top floor terrace.

Cons:

Decor not my personal style preference.

2025-11-18 • via Nuitee
A
Anton • couple • se
10
2025-10-20 • via Nuitee
J
Julián • family_with_children • es
10
2025-10-18 • via Nuitee