Best Western Plus Amritsar

Hotels
•
Best Western Plus
7.2 (388 reviews)
Queens Road, Crystal Chowk, INA Colony , Amritsar , in

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
location
helpful staff
tasty food
Cons:
poor cleanliness
inadequate service
broken amenities

Categories

Cleanliness
5.85
Multiple complaints regarding room cleanliness and maintenance, with visible dust and inadequacies pointed out.
Service
8.81
Some positive mentions of staff helpfulness but mixed experiences with response times.
Location
9.35
Location repeatedly praised by guests as being good.
Room Quality
6.31
Issues with room conditions, including maintenance and heating problems.
Amenities
6.34
Frequent complaints about missing expected items like minibar and a lack of basic amenities.
Value for Money
7.3
Some guests felt the experience did not meet the expected value.
Food and Beverage
5.85
Subpar food quality and slow service detracted from the dining experience.
Overall Experience
7.82
Overall experiences varied greatly, with some highlights but numerous complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 12:36

Property Description

Luxurious Dining Options
Indulge in a culinary journey with 4 dining options offering a variety of delectable cuisines to tantalize your taste buds.

Relax and Rejuvenate
Unwind in the fitness centre with sauna bath, or take a refreshing dip in the rooftop swimming pool while enjoying breathtaking views of Golden Temple and Amritsar City.

Comfort Meets Convenience
Experience a comfortable stay in contemporary air-conditioned rooms featuring modern amenities like flat-screen TV, personal safe, and 24-hour room service for your convenience.

Book now to experience the perfect blend of luxury and comfort at Best Western Plus Amritsar - Amritsar!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.2
Based on 388 reviews
Cleanliness: 5.85
Service: 8.81
Location: 9.35
Room Quality: 6.31
Amenities: 6.34
Value for Money: 7.3
Food and Beverage: 5.85
Overall Experience: 7.82
A
Anjan Kumar 88 • solo_traveller • in
9
Pros:

Again my trip was very amazing at this property......everything was great.......Nice staff.........

Cons:

Nothing

2026-03-15 • via Nuitee
U
Uma • extended_group • in
9
Pros:

Location
Helpful staff
Clean and hygienic room

2026-03-15 • via Nuitee
V
Vineet • family_with_children • in
7
2026-03-14 • via Nuitee
R
Rajinder • couple • fi
5
2026-03-11 • via Nuitee
K
Kumar • couple • in
10
Pros:

Location was very convient.
Room size was very big.
Stay was very comfortable.
Thanks a lot to all bwp team.

Cons:

Every thing was superb

2026-03-11 • via Nuitee
J
Jap • couple • ca
2
My recent stay at this hotel was disappointing due to several basic service and housekeeping issues that should normally
Pros:

Property was fine.

Cons:

My recent stay at this hotel was disappointing due to several basic service and housekeeping issues that should normally be standard in any hotel.

First, the bathroom was missing essential amenities. There were no toilet rolls and no facial tissues provided, which was quite inconvenient. Additionally, the closet had no hangers available, making it difficult to organize clothing during the stay.

Service from the staff was also very slow. Requests took a long time to be addressed, which affected the overall experience. To make matters worse, after checkout I requested an invoice, and it took three days for the hotel to finally provide it.

Overall, the lack of basic amenities and the slow service significantly impacted the quality of the stay. I hope the management improves attention to these details and responsiveness, as these are fundamental expectations for guests.

2026-03-09 • via Nuitee
S
Sachin • solo_traveller • in
6
2026-03-07 • via Nuitee
S
Shairvi • couple • in
10
Pros:

We like the fact that staff was very friendly and helpful. All the services were amazing.

Cons:

Everything was great!

2026-03-06 • via Nuitee
B
Babita • family_with_children • in
6
Not value for money, expected a comfortable stay.
Pros:

The proprrty was under repairs, we were not informed when we booked. Very less staff. Basic facilities.
The staff was helpful and courteous

2026-03-04 • via Nuitee
R
Rehal • solo_traveller • ke
2
2026-03-03 • via Nuitee
A
anand • family_with_children • au
3
No hot water for 2 x days, inefficient AC
Pros:

Location was good

Cons:

Air conditioning inefficient

2026-03-03 • via Nuitee
A
Arman • couple • in
1
Pros:

Nothing

Cons:

Everything damage ...they got double charge from my credit card and still not refunded

2026-03-02 • via Nuitee
J
Jaspreet • couple • au
1
It’s really bad experience of my life till today.
Pros:

Nothing everything Very bad

2026-02-27 • via Nuitee
P
pinnacle • couple • in
1
PATHETIC
Cons:

One of the most horrible experience I have had with this property. Daily water was not placed in the room after cleaning and when you ask for it, first a fall there is no staff to attend, no one picks up the housekeeping or Reception call. You need to go to the reception and ask for water, then they will send after an hour as sometimes there is no stock of water bottles or there is no staff to provide.
Even there was an issue with bathroom water supply. Almost all the guests had gathered at reception at around 6 am as there was no Tap water. and many other guests had the same experience in past about the tap water going off. The water started at around 9 am. The whole night there was no water in bathroom.
Pathetic stay. Don't ever consider this property for your stay

2026-02-27 • via Nuitee
N
Navtej • solo_traveller • in
10
Awesome
Pros:

Best property beautiful rooms and lovely roof top pool

Cons:

Nothing

2026-02-27 • via Nuitee
V
VIVEK PREET • extended_group • gb
4
Doesn’t justify Best Western brand name. Really Disappointed.
Pros:

Rooms are spacious

Cons:

AC not working. No one cares at the reception.
Whole place is Untidy
Stained towels and bedsheets
Toilet Jet spray leaking
Room Dine In Number no one receiving calls , had to go through reception every time

2026-02-25 • via Nuitee
V
Vardhan • family_with_children • in
1
2026-02-24 • via Nuitee
K
kulpreet singh • couple • in
1
Worst hotel stay
Pros:

Didn't like anything about the property, the rooms were not clean, the staff was not trained and were wearing torned shirt. The Bedsheet and pillow cover had hair on them and were un-clean. Light switches in the room didn't work, no hot water in the shower, only luke warm at best. During the night a cat came and created rukkus in the lobby, apparently this is normal as per staff. During breakfast they denied a boiled egg for my 7 month old baby. We left in the hotel disgust following all these mishaps.

Cons:

It was the worst stay of mine in a hotel. There is something wrong with this hotel, the staff is not getting their salaries, staff doesn't have a dress code, they are not trained, they are lazy and don't want to work diligently. Restaurants are not functional in the hotel, the gym, swimming pool, all facilities are out of order. Best part happened during the day we had to leave, no water in the bathrooms, all rooms had a flood of water. The AC in the room didn't work. Made repeated requests to staff to fix it, but for two days I was there, the AC didn't work. The washroom was not clean, had to ask the staff to clean it.

2026-02-24 • via Nuitee
K
Kaur sandhu • couple • in
10
Pros:

Stay was excellent.
Everything was good..
The room was very big neat and clean.
Good hospitality..
Keep it up..

2026-02-24 • via Nuitee
K
Kaur sandhu • couple • in
10
Pros:

Our stay was excellent 👌
Good hospitality.
The staff was very cooperative and helpful...
The rooms were very spacious.
The location is also good.

Cons:

Everything was fine...
We didn't find any kind of mistake..

2026-02-13 • via Nuitee