Wellness Center El Secreto

Hotels
8 (8 reviews)
Cerrada de Casahuetes , Tepoztlán , mx

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Pets allowed
Luggage storage
Tour desk
Massage services
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Great for relaxation
Cons:
Poor room conditions
Limited amenities
Difficult access

Categories

Cleanliness
8.58
The facilities are very clean and in good condition.
Service
9.55
Staff were very friendly and attentive.
Location
8.09
Complex route to reach the hotel.
Room Quality
6.54
Room lacked AC and batteries for the TV remote.
Amenities
7.57
Pool had excessive chlorine, impacting usability.
Value for Money
8.53
Standard quality for this hotel tier.
Food and Beverage
6.58
Hotel without available food due to water shortage.
Overall Experience
8.55
A good place to relax with some reservations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:43

Property Description

Tranquil Oasis in Tepoztlán

Serene Garden Retreat: Escape to Wellness Center El Secreto nestled in the heart of Tepoztlán. Enjoy lush gardens, a calming terrace, and stunning mountain views for a truly relaxing stay.

Comfortable Accommodations: Each room is thoughtfully equipped with modern amenities including a flat-screen TV, plush bedding, and a private bathroom ensuring a comfortable and restful experience.

Culinary Delights: Indulge in delectable à la carte breakfast options at the on-site restaurant, promising a flavorful start to your day.

Experience tranquility and rejuvenation at Wellness Center El Secreto. Book your stay now for a peaceful getaway in Tepoztlán.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8
Based on 8 reviews
Cleanliness: 8.58
Service: 9.55
Location: 8.09
Room Quality: 6.54
Amenities: 7.57
Value for Money: 8.53
Food and Beverage: 6.58
Overall Experience: 8.55
M
María Fernanda • family_with_children • mx
1
Pesima experiencia
Cons:

Entendiendo que no te permitan el ingreso de alimentos y bebidas con el fin de que consumas en el restaurante y bar y esta perfecto, pero para que??? Para que los precios en el restaurante sean excesivamente caros ,la calidad de la comida pesisima!!! Y servicio nisuiqera hubo. 1 hora en servir la cena y jamas volvi a ver a mi mesera. Las bebidas nisuqiera llegaron y no tuvieron la intencion De avisar que no llegarian. Nadie se acerco a pedir una disculpa.por la demora o pesimo servicio! 0 supervision. Pedias comida en la alberca nadie preguntaba si se ofrecia algo mas o siquiera recogian los platos sucios. La peor experiencia!

Retraso en entrega de habitacion en check in.

La alberca exageradamente fria , imposible disfrutar de una estancia o fin de semana.

El camino para llegar al.hotel...muy lejos del pueblo, nada centrico , feo e inseguro.

No lo recomiendo.

2026-03-17 • via Nuitee
R
Rosa Alejandra • couple • mx
10
2026-03-14 • via Nuitee
J
Juan Jesús • couple • mx
3
No volvería
Cons:

1. Hotel sin alimentos disponibles (derivado de falta de agua)
2. SIN Servicio médico
3. Cuarto sin AC y sin pilas en control TV
4. Alberca con exceso de cloro , no se podía nadar .
5. Camino complejo para llegar

2026-01-19 • via Nuitee
A
ADRIANA • extended_group • mx
8
Pros:

1. Que es pet friendly y creo que las mascotas disfrutan mucho ya que pueden estar en prácticamente todo el hotel.
2 Buena sazón en el restaurante.
3 Personal amable y amigable.

2026-01-06 • via Nuitee
T
Torres • extended_group • mx
10
Excelente opción para relajarse
Pros:

El lugar es perfecto para relajarse, las instalaciones están muy limpias y en buen estado, el ambiente es súper agradable, pero si algo se destaca es el servicio y el personal, todos fueron muy amables.

2025-09-08 • via Nuitee
S
Sofia • extended_group • mx
10
Excelente lugar de relajación
Pros:

Atención e instalaciónes

2025-08-04 • via Nuitee
A
ANA MIRELLE • extended_group • mx
10
Pros:

Absolutamente todo... el trato.. la comida... las instalaciones.. el servicio.. los masajes.. TODO ES EXCELENTE 👌

Cons:

Nada... el servicio y el personal maravilloso 👏

2025-07-21 • via Nuitee
A
Ana • young couple • pe
7
Good
2025-03-02 • via Nuitee
M
Michael • young couple • us
8
Very good
Pros:

The property had a good vibe around the property. Honestly the food was horrible and the rooms could have used more warmth and attention. One role of TP, no soap or shampoo and things like this.

Cons:

Room was very very basic with no features or comfort.

2025-02-04 • via Nuitee