Cambria Hotel Pigeon Forge

Hotels
•
Cambria Hotels
9.1 (690 reviews)
375 Jake Thomas Rd , Pigeon Forge , us

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Convenient Location
Cons:
High Breakfast Costs
Missing Room Amenities

Categories

Cleanliness
8.99
The hotel was noted for its cleanliness but received some minor complaints about maintenance.
Service
9.46
Staff were consistently described as friendly and accommodating.
Location
9.5
The location was highlighted as convenient and a great escape from traffic.
Room Quality
8.95
Rooms were generally praised for their modern design and comfort, despite some issues.
Amenities
8.98
Amenities were pleasant but some were missing, like microwave and drinking water.
Value for Money
8.44
Value was noted as somewhat high due to additional breakfast costs.
Food and Beverage
8.49
Breakfast was disappointing with limited options and additional costs.
Overall Experience
9.96
Overall the stay was reported as great with plans for return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:10

Property Description

Convenient Location
Modern Amenities
Relaxing Outdoor Pool

Book your stay at Cambria Hotel Pigeon Forge for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Nov 16, 2026 until Sat, Feb 13, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

9.1
Based on 690 reviews
Cleanliness: 8.99
Service: 9.46
Location: 9.5
Room Quality: 8.95
Amenities: 8.98
Value for Money: 8.44
Food and Beverage: 8.49
Overall Experience: 9.96
M
Maggie • couple • us
10
2026-08-07 • via Nuitee
J
Joseph • family_with_children • us
10
2026-08-04 • via Nuitee
H
Hope • solo_traveller • us
10
Pros:

We were only there overnight, but the room was great. The beds were a little hard, but I have trouble sleeping in any bed due to a bad back.

Cons:

Nothing really. We were only there overnight. One complaint.... it is really hot in the hallways and elevator!!

2026-08-03 • via Nuitee
C
Carman • solo_traveller • us
8
Pros:

Conveniently located

2026-08-03 • via Nuitee
J
James • couple • us
10
2026-08-03 • via Nuitee
T
Trenton • solo_traveller • us
9
Good stay
Pros:

Staff was very friendly, location really good and all around good experience

Cons:

Fridge was too small for an extended stay and didnt always trust it was cold enough for food, and unfortunately the dryer was down while we were there but wasnt a huge deal

2026-08-03 • via Nuitee
B
Barry • couple • us
8
Pros:

Not what I was expecting

Cons:

Breakfast

2026-08-02 • via Nuitee
M
Madison • couple • us
10
2026-08-02 • via Nuitee
H
Heather • couple • us
10
Pros:

Everything it was wonderful!

2026-07-23 • via Nuitee
M
Michael • couple • us
10
Our hotel room was very clean ! We had a very comfortable bed ! The shower was great and was surprised the the shower ha
Pros:

Very nice hotel with a beautiful view of the mountains!

Cons:

Nothing to dislike!

2026-07-23 • via Nuitee
J
James • couple • us
10
2026-07-22 • via Nuitee
D
Derek • solo_traveller • us
10
2026-07-21 • via Nuitee
P
Patricia • family_with_children • us
10
2026-07-21 • via Nuitee
S
Sonya • solo_traveller • us
7
Lovely accommodations, everything was very nice.
Pros:

The Bed was super comfy, loved the blackout shade. Very comfortable. Alejandro was super attentive and helpful.

Cons:

I did not like that the first day for breakfast, coffee and juices were available for self-serve but the following day, when I arrived there wasn't coffee or juice available and I went to get it in the lobby. The breakfast attendant seemed offended that I didn't wait for her to get my coffee.

2026-07-19 • via Nuitee
F
Frances • family_with_children • us
10
A very friendly beautiful place to stay!
Pros:

The hotel is beautiful! Clean, handicap friendly, amenities readily available for your needs. Rooms very large! Tv so nice. Walk-in in shower perfect! The location amazing and view of mountains lovely!

Cons:

The breakfast was a little disappointing. This menu is the same as lots of offer as free breakfasts with stay.

2026-07-18 • via Nuitee
M
Mary Beth • couple • us
10
2026-07-14 • via Nuitee
C
Chijioke • family_with_children • us
8
Amazing staff but have to do better on the cleaning of the tub and floors of room!
Pros:

The staff, they are welcoming and very welcoming.

Cons:

My shower bathroom was dirty and the towels had stains. And the floor of the hotel room needed a mop

2026-07-14 • via Nuitee
X
XU • extended_group • us
2
Cons:

My stay was severely ruined by the lobby marketplace's payment system and the unacceptable behavior of the front desk staff. The self-service kiosk was completely broken—it printed blank paper for one transaction and failed to send an email for another, leaving me with zero receipts. To add insult to injury, the coffee maker inside the room was also broken and unusable.

When I tried to buy beverages at the front desk on July 9, the female staff member flatly refused room charges or credit cards. She aggressively demanded cash only, stating it wasn't her problem that the kiosk was broken. After I paid cash, she shocked me by saying she couldn't print a receipt for cash either. When I demanded proof of purchase, she reluctantly printed an internal daily log and slammed it heavily onto the desk in a highly unprofessional and aggressive manner.

While the Regional Director of Operations later stepped in to investigate, the on-site experience was a complete nightmare. Forcing cash payments while refusing to provide official receipts raises serious compliance red flags. The combination of broken facilities and staff who lack basic training and respect makes this property impossible to recommend.

2026-07-11 • via Nuitee
T
Teresa • couple • us
10
Pros:

It was clean beds were comfortable

2026-07-11 • via Nuitee
M
Madison • couple • us
10
2026-07-10 • via Nuitee