Hilton Mexico City Airport

Hotels
•
Hilton Hotels & Resorts
7.7 (2125 reviews)
International Mexico City Airport , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location near the airport
Polite and welcoming staff
Cons:
Very dirty and poorly maintained
Malfunctioning facilities and noise issues

Categories

Cleanliness
5.69
Reviews indicate the hotel is very dirty and poorly maintained.
Service
8.66
Staff were noted to be polite and welcoming, although some issues with customer service were mentioned.
Location
9.7
The hotel's location is excellent, particularly for airport access.
Room Quality
6.65
Several issues were reported with the rooms, including malfunctioning showers and noise issues.
Amenities
7.68
General amenities are decent, but improvements are needed as per guest feedback.
Value for Money
7.14
Guests feel the price is high for the quality of services and condition of the hotel.
Food and Beverage
7.69
Breakfast was positively mentioned, but there were issues with food accuracy and quality.
Overall Experience
8.36
Overall, guests appreciated the location but had concerns regarding cleanliness and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:41

Property Description

Convenient Airport Hotel with Exceptional Service

Prime Location: Situated inside Benito Juarez International Airport, Hilton Mexico City Airport offers unparalleled convenience for travelers.

Modern Amenities: Enjoy a seamless stay with a fitness center to unwind and Belvedere Restaurant serving delectable international cuisine.

Airport Views: Relax at Carlo's Place bar and witness the bustling airport runways while savoring your favorite drink.

Book now to experience the ultimate blend of comfort and convenience at Hilton Mexico City Airport!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Our property is currently under renovation. Work will be done during the hours of 9:00 am - 08:00 pm. The hotel offers complementary transportation to Terminal 2, leaving the hotel every hour on the hour, this service is subject to availability and must be reserved in advance at the time of your arrival, (the hotel does not have transportation from Terminal 2 to the hotel but, the airport offers free transportation between terminal by skytrain from 5:00am until 11:00 pm)
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 2125 reviews
Cleanliness: 5.69
Service: 8.66
Location: 9.7
Room Quality: 6.65
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 7.69
Overall Experience: 8.36
A
Ashraf • solo_traveller • pa
5
Pros:

Cerca del aeropuerto

Cons:

No tiene nada especial por el precio

2026-06-06 • via Nuitee
L
Luis • solo_traveller • mx
8
Very practical and convenient, but if you plan to spend a lot of time in the room, the entertainment options are quite l
Pros:

The location and not having to leave the airport.

Cons:

The room’s TV doesn’t offer any streaming services, and there’s no way to connect or mirror content from my device.

2026-06-06 • via Nuitee
M
Mariana Huerta • extended_group • mx
10
Restful and untroubled
Pros:

Everything was great, breakfast is super complete and delish, the staff super helpful and attentive plus the location is a major key factor!

Cons:

The price is quite high so I actually really had to think it through and compromise on other things.

2026-06-04 • via Nuitee
E
Eva • couple • at
1
Kurzer unfreundlicher Stop auf der Flughafen-Baustelle.
Pros:

Nichts.

Cons:

Lage direkt am Terminal, aber Zugang nicht ersichtlich. Alles eine große Baustelle, auf der dieses Hotel zu Höchstpreisen Zimmer vermietet. Keine Ruhe und Entspannung! Zurzeit mit dieser Baustelle nicht zu empfehlen.

2026-06-03 • via Nuitee
C
Carlos • solo_traveller • mx
9
2026-06-03 • via Nuitee
B
Blanca • solo_traveller • us
10
Eficiente
Pros:

La facilidad de llegar pronto al aeropuerto

2026-06-02 • via Nuitee
C
Carlos • couple • es
5
Cons:

El mantenimiento en general, colchón muy malo, el baño en general deficiente

2026-06-02 • via Nuitee
L
LAURA • solo_traveller • es
8
2026-06-01 • via Nuitee
O
OLGA LILIA • solo_traveller • jm
10
Pros:

Ubicacion

2026-06-01 • via Nuitee
S
Stephane • solo_traveller • us
1
They overbook their rooms so you may not have any rooms even you pre-paid for one
Pros:

Nothing

Cons:

Booked room was not available

2026-06-01 • via Nuitee
P
peter • couple • de
6
Gut zum umsteigen fuer eine nacht
Pros:

Die lage im airprt

Cons:

Alles war gut

2026-05-31 • via Nuitee
L
Led PERRY • solo_traveller • mx
10
Pros:

La comodidad de estar en un lugar con accesos rápidos a todo, comida, aerolíneas, seguridad.

Cons:

Que no me pude quedar mas tiempo

2026-05-30 • via Nuitee
M
Marco Antonio • solo_traveller • mx
7
2026-05-30 • via Nuitee
鈴木 • solo_traveller • jp
5
改修工事で入り口が非常に分かりずらく、工事音も時々聞こえた環境でコスパから言えばよくなかった。
Pros:

HILTONのレベルでみればNG

Cons:

サッカーワールドカップ前で空港の中の改修作業が行われていて、AI等で事前に確認していた案内ではホテルへ経路はわかりやすく記述されていたが、実際はホテルのエントランス部分のピロットの部分は改修工事中で覆われていて、入口表示が見つけられず、T1のHOTELの表示案内で進んだが迷い、空港職員等３人に聞いてやっと簡易的な入口が見つかり、エレベータが奥にあり、ホテルのフロントへたどり着くことができた。

2026-05-29 • via Nuitee
M
Miyuki • solo_traveller • ca
8
2026-05-28 • via Nuitee
T
Tamme • solo_traveller • za
1
2026-05-28 • via Nuitee
H
HUISEN • solo_traveller • jp
8
Cons:

スタッフの対応がかなり悪くて、領収書お願いしても未だに貰っておりません。

2026-05-28 • via Nuitee
C
Claudio • solo_traveller • br
9
Padrão Hilton
Pros:

Por ser um hotel de trânsito, ele é bastante confortável, limpo, tem um bom café da manhã e é prático por estar dentro do aeroporto e próximo à área de embarque.

Cons:

O preço é um pouco alto e o hotel não possui iluminação natural.

2026-05-28 • via Nuitee
K
Kenneth • couple • us
10
2026-05-28 • via Nuitee
D
Daofu • couple • mx
5
2026-05-27 • via Nuitee