Garden House Umenoya Otaru

Hotels
8.6 (664 reviews)
Hanazono1 Chome 2-2 , Otaru , jp

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Garden
Luggage storage
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Noise between rooms
Limited wifi in some areas

Categories

Cleanliness
8.23
Guests noted the cleanliness in shared spaces, but there were some issues with noise.
Service
8.8
Staff were noted for their attentiveness and helpfulness.
Location
9.04
Multiple reviews praised the excellent location close to key attractions.
Room Quality
8.39
Rooms were described as clean and comfortable, though some noise issues were mentioned.
Amenities
8.52
Amenities like breakfast and onsen were positively highlighted.
Value for Money
8.58
Competitive pricing was appreciated by guests.
Food and Beverage
8.73
Breakfast received positive feedback for quality and care in preparation.
Overall Experience
8.5
General sentiment was very positive, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:13

Property Description

Charming Sustainable Property in Otaru

Tranquil Garden and Cozy Lounge
Experience inner courtyard views and unwind in the hot tub. Each room offers a coffee machine, balcony with garden views, and shared bathroom with complimentary slippers.

Modern Amenities and Comfort
Enjoy air conditioning, free parking, and WiFi. Relax on the sun terrace or explore nearby attractions like Otaru Canal Park and Zenibako City Center.

Convenient Location
Just a short distance from Otaru Station, this 2-star holiday home provides easy access to Sapporo and Okadama Airport. Book your stay at Garden House Umenoya Otaru for a peaceful retreat.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 664 reviews
Cleanliness: 8.23
Service: 8.8
Location: 9.04
Room Quality: 8.39
Amenities: 8.52
Value for Money: 8.58
Food and Beverage: 8.73
Overall Experience: 8.5
M
Mari • solo_traveller • jp
9
Pros:

清潔でした!無駄なものがなく、スッキリしていて快適。線路が近いけど音は気にならなかった。ルームライトも段階がいくつかあって雰囲気も良かった。狭いけどバスルームとトイレも部屋にあったし！朝食も軽食だけど満足するものだった！値段の割には満足度はとても高いです。受付の方もニコニコしていて、とても良い気持ちになりました。

Cons:

バスルーム以外に部屋の鏡があると良かったかな。あと、大浴場が壊れてメンテナンス中の為使えなかったこと😭なくても十分だけど、あると知っていた分、使用できなかった時の悲しさは大きかったかな💦

2026-08-28 • via Nuitee
K
kouichi • couple • jp
9
2026-08-28 • via Nuitee
J
Junji • extended_group • jp
9
2026-08-27 • via Nuitee
C
CAIYI • couple • cn
10
Pros:

民宿很干净，房间很大，早餐品类丰富，好吃。有会讲中文的工作人员，很热情，沟通顺畅。可以寄存行李。离小樽站和步行街都很近。

2026-08-25 • via Nuitee
N
nakao • solo_traveller • jp
9
2026-08-24 • via Nuitee
E
ERIKA • solo_traveller • jp
9
Pros:

施設が綺麗で周辺に飲食店がたくさんあった。
北一硝子通りまで歩いて数分の場所に位置しているのもよかった。

Cons:

女性風呂が調整中で、湯船に浸かれなかった事

2026-08-24 • via Nuitee
K
kazuo • couple • jp
7
まあまあだ
Pros:

食事

Cons:

部屋にテレビがなかった

2026-08-24 • via Nuitee
朝淵 • solo_traveller • tw
9
2026-08-23 • via Nuitee
M
Minju • solo_traveller • tw
10
Pros:

非常乾淨的民宿

Cons:

房間在最旁邊，所以房內wifi收訊很差

2026-08-23 • via Nuitee
S
SADAKO • couple • jp
9
コスパ、良いです
Pros:

車も、チェックイン前に停められて、歩いて堺町通りに行け便利です。
ので、今回は、2回目、泊まりました

2026-08-21 • via Nuitee
J
JingJing • solo_traveller • es
10
Really nice place
Pros:

The house is a traditional Japanese wood house in a very good state.
It has a very cute back garden (with a cat) and it was quite well located (walking distance to almost everywhere).
The room was really spacious.
The breakfast was nothing fancy but well prepared and warm, the meal area was also very nice.

Cons:

The room had a bit of smell at first.
I am very sensitive to smells, maybe another person wouldn't even notice it.

2026-08-19 • via Nuitee
L
Lara • family_with_children • us
10
2026-08-18 • via Nuitee
I
Iku • couple • jp
6
2026-08-15 • via Nuitee
M
Millicent • extended_group • jp
9
2026-08-11 • via Nuitee
E
Emma • solo_traveller • gb
8
Pros:

Nice, simple hotel. I enjoyed the views of the garden from my room and the breakfast room. The onsen was also enjoyable.

Cons:

It's a bit of a walk from the train station and town centre, but very close to the train line. There is some noise from the trains, but it didn't disturb my sleep.

2026-08-09 • via Nuitee
S
Shiho • couple • jp
10
とても良かったです。快適な滞在でした。
Pros:

お部屋が快適だった

Cons:

とくになし

2026-08-04 • via Nuitee
S
SYLVIE • solo_traveller • fr
10
Une auberge tres agréable
Pros:

Le quartier est peu touristique et les commerces environnants sont très agréables. Nous avons même eu la chance de vivre une fête de quartier et des concerts le soir. C'est d'autant plus appréciable qu'Otaru est bien plus touristique que je ne le pensais
Le jardin donne à l'auberge une atmosphère douce et reposante. Les chambres sont spacieuses et agréables. Et pour une fois, le bois est la matière principale et non le plastique.
Profiter du onsen le soir est également un grand plaisir.
Je recommande pour les familles

Cons:

Les parois entre les chambres sont très minces. Mais je suppose que c'est la raison pour laquelle des boucles quies sont mises à disposition

2026-08-03 • via Nuitee
V
Vuilleumier • solo_traveller • ch
10
2026-08-03 • via Nuitee
L
Laura • family_with_children • nl
10
Een hoogtepunt van onze Japan reis!
Pros:

Een echte Japanse ervaring. Super mooie inrichting met een fijne openbare ruimte waar je kan ontbijten. Het onsen bad is een ontspannende afsluiting van de dag. Je kan ook je was doen. De kamer was groter dan ik had verwacht met een aparte ruimte voor je bagage.

Cons:

Vlak naast het spoor dus je hoort de trein.

2026-08-02 • via Nuitee
蕙蘭 • family_with_children • tw
9
Pros:

整體很乾淨、小而美的房型，所附早餐簡單營養美味，性價比高，坐在日式榻榻米上享用，窗外還有造景十分愜意。位在小巷中，停車場有4、5個位置，空間略小需留意，停滿了可能要在外面停車場找位置。

2026-07-25 • via Nuitee