Garden House Umenoya Otaru

Hotels
8.6 (584 reviews)
Hanazono1 Chome 2-2 , Otaru , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Luggage storage
Hot tub/Jacuzzi
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Noise between rooms
Limited wifi in some areas

Categories

Cleanliness
8.23
Guests noted the cleanliness in shared spaces, but there were some issues with noise.
Service
8.8
Staff were noted for their attentiveness and helpfulness.
Location
9.04
Multiple reviews praised the excellent location close to key attractions.
Room Quality
8.39
Rooms were described as clean and comfortable, though some noise issues were mentioned.
Amenities
8.52
Amenities like breakfast and onsen were positively highlighted.
Value for Money
8.58
Competitive pricing was appreciated by guests.
Food and Beverage
8.73
Breakfast received positive feedback for quality and care in preparation.
Overall Experience
8.5
General sentiment was very positive, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:13

Property Description

Charming Sustainable Property in Otaru

Tranquil Garden and Cozy Lounge
Experience inner courtyard views and unwind in the hot tub. Each room offers a coffee machine, balcony with garden views, and shared bathroom with complimentary slippers.

Modern Amenities and Comfort
Enjoy air conditioning, free parking, and WiFi. Relax on the sun terrace or explore nearby attractions like Otaru Canal Park and Zenibako City Center.

Convenient Location
Just a short distance from Otaru Station, this 2-star holiday home provides easy access to Sapporo and Okadama Airport. Book your stay at Garden House Umenoya Otaru for a peaceful retreat.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.6
Based on 584 reviews
Cleanliness: 8.23
Service: 8.8
Location: 9.04
Room Quality: 8.39
Amenities: 8.52
Value for Money: 8.58
Food and Beverage: 8.73
Overall Experience: 8.5
Y
Yuzuna • extended_group • jp
10
2026-05-08 • via Nuitee
T
Tomoko • solo_traveller • us
1
Pros:

全くなし

Cons:

古い、汚い
外国人を閉め出す
予約してるのに、ないと言われた、

お金前払いでキャンセルもなし。夜中に追い払われた

日本語を話せないと頭がおかしいとか、 警察呼ぶとかめちゃくちゃなことを言うので、キャンセル出来なくてもこっちが出ていった

小樽の一般人とか小さな宿とか外国人差別酷い

2026-05-07 • via Nuitee
O
ogawa • family_with_children • jp
7
2026-05-03 • via Nuitee
H
HIDEO • extended_group • jp
10
小樽に泊まるなら次回もココにします
Pros:

スタッフの対応がとても良かった
値段もお得で立地も観光地に近い
食事、お風呂がついてて非常に助かる

Cons:

良くない点は見つかりませんでした

2026-05-03 • via Nuitee
M
Marine • solo_traveller • ca
10
2026-05-03 • via Nuitee
Z
ZeldaChuang • couple • tw
10
門口的梅花非常美，靜巷內的好選擇
Pros:

早餐簡單但比想像中更豐富，不過每天都一樣，因此連續住宿會有點吃膩。
房間非常寬敞，採光也很好，整理行李相當方便。
每天都會替換毛巾，裝妥在籃子裡放置在門外（不會自行開門打掃）這點我很喜歡。
澡堂可以使用到晚上十點，女湯大小適合大約三四人同時使用，其實不太會遇到人擠人的狀況。另外也有獨立在澡堂外的淋浴間能使用。

Cons:

停車位比較少，也不能夠預約，因此滿有可能需要停在周邊的付費停車場（但是不貴，停一次一日600日幣左右）。
原本看到住宿照片中有Kiroro雪票的相關優惠，以為會有不少滑雪客入住，但可能季末的關係，似乎只有我們帶滑雪板。住宿方沒有相關的設備（可付費租用烘鞋機），如果要放置雪板的話是建議放在一般的行李寄放區，因此我們後來都直接放在車上。
旅館不遠處就是鐵道，較晚起床的話可能會覺得吵。其實夜車也不會到太晚，所以我們沒有被打擾到。

2026-05-01 • via Nuitee
S
Sasina • couple • th
10
2026-04-28 • via Nuitee
K
KOHKI • solo_traveller • jp
7
2026-04-27 • via Nuitee
Y
Yen ju • extended_group • tw
10
預定的房間因為門鎖問題經反應後老闆同意幫忙換房 謝謝老闆！！環境打掃非常乾淨 也有大浴場可使用。整體住宿體驗超乎預期很棒值得推薦。
Pros:

前門口可停5台車。早餐簡單但基本該有的都有而且很好吃尤其日式的炊飯很推薦。雖然民宿但有大浴場這點超讚的👍

2026-04-26 • via Nuitee
K
KUNCHAYA • couple • th
8
ดี
Pros:

กว้างขวาง ราคาไม่แพง พนักงานยิ้มแย้มให้บริการ

Cons:

ห้องน้ำเล็กไปหน่อย อาหารเช้าน้อยไปหน่อย และไม่พอ

2026-04-26 • via Nuitee
M
mickey • solo_traveller • jp
7
2026-04-22 • via Nuitee
K
KEIICHI • couple • jp
10
素晴らしい
Pros:

この金額でこのレベルがすごく良かった、しかも美味しい朝食付き

Cons:

少しだけ音が漏れる、冷蔵庫が無い

2026-04-21 • via Nuitee
C
chiba • solo_traveller • jp
9
2026-04-21 • via Nuitee
K
khwanrudee • extended_group • th
9
ดีมาก
Pros:

ทำเลที่ดดีมาก บรรยากาศการเข้าพักอบอุ่น

Cons:

ห้องน้ำแคบไปหน่อย

2026-04-20 • via Nuitee
J
Jaime • extended_group • nz
10
Incredible and perfect location
Pros:

The accommodation was very beautiful and a perfect stay with my friends.

2026-04-15 • via Nuitee
L
Lawrence • solo_traveller • hk
7
Pros:

Room is spacious with big storage cabinets
Breakfast is acceptable
Public bath room is clean, large and comfortable.
Nearby has lots of restaurants
Walking distance to most of the attractions and very straightforward
Comparatively cheaper than other Guesthouse
Owners are friendly and come from Beijing and you can practice your Chinese.

Cons:

I was unlucky to assign to the upper floor so that I have to go down to the bathroom and toilets.

2026-04-15 • via Nuitee
S
sho • family_with_children • jp
7
2026-04-08 • via Nuitee
Y
Yoshitaka • solo_traveller • jp
10
Pros:

全体的にとてもキレイでした。お値段の割に部屋も広く、アメニティも充実しています。各部屋にお風呂とシャワーが付いています。

Cons:

線路に近いため、日付が変わるくらいの時間でも結構大きな音がします。無料の耳栓があるので、私はそれでしのぎました。

2026-04-06 • via Nuitee
T
Teun • couple • nl
8
2026-04-06 • via Nuitee
H
HongBang • family_with_children • tw
10
Pros:

提供小巧的男女澡堂，下雪天回來泡澡很舒服

2026-04-05 • via Nuitee