Garden House Umenoya Otaru

Hotels
8.6 (649 reviews)
Hanazono1 Chome 2-2 , Otaru , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Garden
Luggage storage
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Noise between rooms
Limited wifi in some areas

Categories

Cleanliness
8.23
Guests noted the cleanliness in shared spaces, but there were some issues with noise.
Service
8.8
Staff were noted for their attentiveness and helpfulness.
Location
9.04
Multiple reviews praised the excellent location close to key attractions.
Room Quality
8.39
Rooms were described as clean and comfortable, though some noise issues were mentioned.
Amenities
8.52
Amenities like breakfast and onsen were positively highlighted.
Value for Money
8.58
Competitive pricing was appreciated by guests.
Food and Beverage
8.73
Breakfast received positive feedback for quality and care in preparation.
Overall Experience
8.5
General sentiment was very positive, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:13

Property Description

Charming Sustainable Property in Otaru

Tranquil Garden and Cozy Lounge
Experience inner courtyard views and unwind in the hot tub. Each room offers a coffee machine, balcony with garden views, and shared bathroom with complimentary slippers.

Modern Amenities and Comfort
Enjoy air conditioning, free parking, and WiFi. Relax on the sun terrace or explore nearby attractions like Otaru Canal Park and Zenibako City Center.

Convenient Location
Just a short distance from Otaru Station, this 2-star holiday home provides easy access to Sapporo and Okadama Airport. Book your stay at Garden House Umenoya Otaru for a peaceful retreat.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.6
Based on 649 reviews
Cleanliness: 8.23
Service: 8.8
Location: 9.04
Room Quality: 8.39
Amenities: 8.52
Value for Money: 8.58
Food and Beverage: 8.73
Overall Experience: 8.5
銘淑 • family_with_children • tw
9
2026-07-18 • via Nuitee
T
tadahiro • solo_traveller • jp
8
2026-07-17 • via Nuitee
K
Kamilla Haug • couple • no
9
Pros:

Bra beliggenhet, parkering utenfor og frokost med hageutsikt.

2026-07-14 • via Nuitee
H
Hiroshi. • couple • jp
10
良かった
Pros:

ロケーション　接遇

2026-07-09 • via Nuitee
J
John • solo_traveller • au
10
friendly staff , great breakfast, great location.
Pros:

The central location, the comfortable room and the friendly stuff made my experience enjoyable

Cons:

it was a little hard to find.

2026-07-09 • via Nuitee
N
Nataliia • family_with_children • us
9
Pros:

We really enjoyed our short stay at Garden house.
We liked the warm atmosphere of this place and were happy with everything. It’s a good memory from our trip!

2026-07-08 • via Nuitee
T
Toshimitsu • solo_traveller • jp
9
大変満足。
Pros:

部屋が広く、ゆったりできた。

2026-07-07 • via Nuitee
S
Sze Lin • family_with_children • my
9
2026-07-07 • via Nuitee
H
Haran • extended_group • kr
7
Pros:

조식이 괜찮아요 :)
객실 화장실 수압이 약하고 물 배수가 잘 안되는데 아주 작은 목욕탕이 있어서 거기서 샤워하니 좀 편했어요.

Cons:

객실에 먼지는 많이 없었는데 머리카락이 있었어요.. 그외엔 괜찮았습니다.
옆방에서 대화를 너무 크게하여 저녁 10시 반이 넘도록 잠을 잘 수 없어서 도움을 요청해야했습니다. (벽 넘어로 어떤 언어로 대화하고있는지 다 알겠는 수준, 제가 그 언어를 알았다면 내용또한 이해했을겁니다.) 이 부분은 체크인시 미리 모든 숙박객에 안내를 한다면 개선되지 않을까요?
위치는 기차타고오시면 중간이라 나쁘지 않지만 저희처럼 렌트한 경우는 메인스트리트와 더 가까운 곳에 하는것도 좋겠습니다.

2026-07-07 • via Nuitee
M
MELTON • extended_group • tw
10
The location and the cleanliness were exceptional. The breakfast was very good.
Pros:

The location and the cleanliness were exceptional. The breakfast was very good.

2026-07-06 • via Nuitee
G
Giulia • couple • it
9
2026-07-06 • via Nuitee
O
otiai • solo_traveller • jp
6
Pros:

清潔感はたかい

Cons:

朝食はもっとバラエティがほしい
風呂の防犯ボックスほしい

2026-07-05 • via Nuitee
H
Hsing Chieh • solo_traveller • tw
9
Pros:

I like the breakfast very much. Room is nice clean and cozy.

Cons:

Railway closeby.

2026-07-04 • via Nuitee
W
WanJung • solo_traveller • tw
10
Pros:

老闆很親切，環境乾淨，早餐美味，性價比沒話說！

2026-07-03 • via Nuitee
M
Min Hsuan • extended_group • tw
9
Pros:

感覺是一間非常新的旅舍，房內的榻榻米、廁所、洗臉台、浴室都非常新，隔音就是一般木製房屋的隔音程度，當天的住宿旅客都滿輕聲細語的，所以並沒有被噪音打擾到。
住宿有附餐，以這個價錢來說非常超值，雖然是簡易的早餐，但有味噌湯、炊飯（蠻好吃的）、雞蛋、吐司、果醬、茶，也能飽足一頓開啟一天的旅程。

2026-06-28 • via Nuitee
A
Ane • couple • es
10
Casa con encanto
Pros:

El encanto de la casa y su ubicación. Una sala de desayuno estilo japonés preciosas, habitaciones sencillas pero con encanto. A un paso del canal.

2026-06-28 • via Nuitee
藪 • family_with_children • jp
7
良かった
Pros:

部屋が清潔だった

Cons:

ティーバッグとかコーヒーなどがなかったこと

2026-06-27 • via Nuitee
S
Seo • couple • jp
6
2026-06-26 • via Nuitee
山田 • solo_traveller • jp
10
2026-06-26 • via Nuitee
R
rajbhandari • family_with_children • jp
10
2026-06-19 • via Nuitee