Garden House Umenoya Otaru

Hotels
8.6 (568 reviews)
Hanazono1 Chome 2-2 , Otaru , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Luggage storage
Hot tub/Jacuzzi
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Noise between rooms
Limited wifi in some areas

Categories

Cleanliness
8.23
Guests noted the cleanliness in shared spaces, but there were some issues with noise.
Service
8.8
Staff were noted for their attentiveness and helpfulness.
Location
9.04
Multiple reviews praised the excellent location close to key attractions.
Room Quality
8.39
Rooms were described as clean and comfortable, though some noise issues were mentioned.
Amenities
8.52
Amenities like breakfast and onsen were positively highlighted.
Value for Money
8.58
Competitive pricing was appreciated by guests.
Food and Beverage
8.73
Breakfast received positive feedback for quality and care in preparation.
Overall Experience
8.5
General sentiment was very positive, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:13

Property Description

Charming Sustainable Property in Otaru

Tranquil Garden and Cozy Lounge
Experience inner courtyard views and unwind in the hot tub. Each room offers a coffee machine, balcony with garden views, and shared bathroom with complimentary slippers.

Modern Amenities and Comfort
Enjoy air conditioning, free parking, and WiFi. Relax on the sun terrace or explore nearby attractions like Otaru Canal Park and Zenibako City Center.

Convenient Location
Just a short distance from Otaru Station, this 2-star holiday home provides easy access to Sapporo and Okadama Airport. Book your stay at Garden House Umenoya Otaru for a peaceful retreat.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.6
Based on 568 reviews
Cleanliness: 8.23
Service: 8.8
Location: 9.04
Room Quality: 8.39
Amenities: 8.52
Value for Money: 8.58
Food and Beverage: 8.73
Overall Experience: 8.5
F
Flavia • couple • it
10
Perfetto
Pros:

Struttura in centro città , vicina a molti locali. Camera pulita e spaziosa, personale gentile e ottima colazione

2026-03-06 • via Nuitee
D
Dominika • couple • de
10
Pros:

Superschön Unterkunft, tatamis sind bequemer als man denkt

2026-03-05 • via Nuitee
F
Florina • couple • ca
10
2026-03-05 • via Nuitee
X
Xi • extended_group • au
9
2026-03-03 • via Nuitee
K
Kazuyo • couple • jp
9
快適
Pros:

ロケーション、大浴場とラウンジ、朝ごはん、対応も丁寧

Cons:

冷蔵庫がみんなでシェアなので、食べ物の口が空いたままものが入っていたりして、カルチャーショックを感じた

2026-03-02 • via Nuitee
S
scott • solo_traveller • us
8
It was nice. Quiet except for noisy neighbor. Decent Japanese breakfast with good coffee!
Pros:

Relatively close to everything in town. Good value. Room was larger than expected. Free toiletries if needed. Friendly staff.

Cons:

Walls are thin and neighbors were noisy on last night of stay. Free earplugs at front desk.

2026-03-02 • via Nuitee
C
Carolyn • couple • ca
10
Loved and great value!
Pros:

Delicious homemade Japanese breakfast and bright tatami dining room. Rooms were basic and very clean. Location close to centre. Everyone was very friendly. We had a great stay and would stay again.

Cons:

FYI - There are no lifts - so chose ground floor if you have heavy luggage.

2026-02-28 • via Nuitee
A
Arthur • solo_traveller • jp
9
2026-02-28 • via Nuitee
M
MINKYUNG • extended_group • kr
9
2026-02-27 • via Nuitee
B
Beiqi • couple • sg
10
2026-02-27 • via Nuitee
C
Carina • couple • at
9
2026-02-26 • via Nuitee
M
Magdalena • couple • ca
8
Great place to base out of.
Pros:

Everything

Cons:

The walls were a bit thin between the rooms, can hear the other guests nearby but our room had only one neighbour so it wasn’t so bad.

2026-02-25 • via Nuitee
J
Jack • extended_group • us
10
Outstanding! I will be back!
Pros:

Clean, SO friendly, great location, very comfy rooms

2026-02-24 • via Nuitee
林 • couple • tw
9
很棒的體驗，未來會想再入住
Pros:

距離車站不遠，房間可愛溫馨，傳統和式風格，房間空間對我來說已足夠大，旅館老闆態度友善和樂於分享

Cons:

客房數量多，早餐的空間可能有些不足，熱門的菜色很快被拿完，期待未來有時間分流和菜色分批上以避免混亂，除此之外我們都很滿意！

2026-02-22 • via Nuitee
A
Ashley chengyi • extended_group • tw
7
2026-02-22 • via Nuitee
C
CHIEN YUNG • family_with_children • tw
8
2026-02-13 • via Nuitee
S
Setuko • solo_traveller • jp
10
2026-02-13 • via Nuitee
B
Britt • family_with_children • fr
8
2026-02-08 • via Nuitee
S
Soleila • extended_group • ch
10
2026-01-24 • via Nuitee
J
Jessica • couple • us
8
2026-01-23 • via Nuitee