Garden House Umenoya Otaru

Hotels
8.6 (654 reviews)
Hanazono1 Chome 2-2 , Otaru , jp

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Garden
Luggage storage
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Noise between rooms
Limited wifi in some areas

Categories

Cleanliness
8.23
Guests noted the cleanliness in shared spaces, but there were some issues with noise.
Service
8.8
Staff were noted for their attentiveness and helpfulness.
Location
9.04
Multiple reviews praised the excellent location close to key attractions.
Room Quality
8.39
Rooms were described as clean and comfortable, though some noise issues were mentioned.
Amenities
8.52
Amenities like breakfast and onsen were positively highlighted.
Value for Money
8.58
Competitive pricing was appreciated by guests.
Food and Beverage
8.73
Breakfast received positive feedback for quality and care in preparation.
Overall Experience
8.5
General sentiment was very positive, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:13

Property Description

Charming Sustainable Property in Otaru

Tranquil Garden and Cozy Lounge
Experience inner courtyard views and unwind in the hot tub. Each room offers a coffee machine, balcony with garden views, and shared bathroom with complimentary slippers.

Modern Amenities and Comfort
Enjoy air conditioning, free parking, and WiFi. Relax on the sun terrace or explore nearby attractions like Otaru Canal Park and Zenibako City Center.

Convenient Location
Just a short distance from Otaru Station, this 2-star holiday home provides easy access to Sapporo and Okadama Airport. Book your stay at Garden House Umenoya Otaru for a peaceful retreat.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 654 reviews
Cleanliness: 8.23
Service: 8.8
Location: 9.04
Room Quality: 8.39
Amenities: 8.52
Value for Money: 8.58
Food and Beverage: 8.73
Overall Experience: 8.5
S
Shiho • couple • jp
10
とても良かったです。快適な滞在でした。
Pros:

お部屋が快適だった

Cons:

とくになし

2026-08-04 • via Nuitee
V
Vuilleumier • solo_traveller • ch
10
2026-08-03 • via Nuitee
S
SYLVIE • solo_traveller • fr
10
Une auberge tres agréable
Pros:

Le quartier est peu touristique et les commerces environnants sont très agréables. Nous avons même eu la chance de vivre une fête de quartier et des concerts le soir. C'est d'autant plus appréciable qu'Otaru est bien plus touristique que je ne le pensais
Le jardin donne à l'auberge une atmosphère douce et reposante. Les chambres sont spacieuses et agréables. Et pour une fois, le bois est la matière principale et non le plastique.
Profiter du onsen le soir est également un grand plaisir.
Je recommande pour les familles

Cons:

Les parois entre les chambres sont très minces. Mais je suppose que c'est la raison pour laquelle des boucles quies sont mises à disposition

2026-08-03 • via Nuitee
L
Laura • family_with_children • nl
10
Een hoogtepunt van onze Japan reis!
Pros:

Een echte Japanse ervaring. Super mooie inrichting met een fijne openbare ruimte waar je kan ontbijten. Het onsen bad is een ontspannende afsluiting van de dag. Je kan ook je was doen. De kamer was groter dan ik had verwacht met een aparte ruimte voor je bagage.

Cons:

Vlak naast het spoor dus je hoort de trein.

2026-08-02 • via Nuitee
蕙蘭 • family_with_children • tw
9
Pros:

整體很乾淨、小而美的房型，所附早餐簡單營養美味，性價比高，坐在日式榻榻米上享用，窗外還有造景十分愜意。位在小巷中，停車場有4、5個位置，空間略小需留意，停滿了可能要在外面停車場找位置。

2026-07-25 • via Nuitee
T
Takashi • couple • jp
5
値段相応。
Pros:

朝食は普通。

Cons:

テレビがあるとよい。

2026-07-24 • via Nuitee
K
Keiichi • couple • jp
7
大変良かった。
Pros:

居酒屋等の飲食店も近く大変便利だった。

Cons:

特に無し

2026-07-23 • via Nuitee
R
Renner • solo_traveller • jp
10
2026-07-21 • via Nuitee
S
Seo • couple • kr
6
2026-07-20 • via Nuitee
銘淑 • family_with_children • tw
9
2026-07-18 • via Nuitee
T
tadahiro • solo_traveller • jp
8
2026-07-17 • via Nuitee
K
Kamilla Haug • couple • no
9
Pros:

Bra beliggenhet, parkering utenfor og frokost med hageutsikt.

2026-07-14 • via Nuitee
J
John • solo_traveller • au
10
friendly staff , great breakfast, great location.
Pros:

The central location, the comfortable room and the friendly stuff made my experience enjoyable

Cons:

it was a little hard to find.

2026-07-09 • via Nuitee
H
Hiroshi. • couple • jp
10
良かった
Pros:

ロケーション　接遇

2026-07-09 • via Nuitee
N
Nataliia • family_with_children • us
9
Pros:

We really enjoyed our short stay at Garden house.
We liked the warm atmosphere of this place and were happy with everything. It’s a good memory from our trip!

2026-07-08 • via Nuitee
T
Toshimitsu • solo_traveller • jp
9
大変満足。
Pros:

部屋が広く、ゆったりできた。

2026-07-07 • via Nuitee
S
Sze Lin • family_with_children • my
9
2026-07-07 • via Nuitee
H
Haran • extended_group • kr
7
Pros:

조식이 괜찮아요 :)
객실 화장실 수압이 약하고 물 배수가 잘 안되는데 아주 작은 목욕탕이 있어서 거기서 샤워하니 좀 편했어요.

Cons:

객실에 먼지는 많이 없었는데 머리카락이 있었어요.. 그외엔 괜찮았습니다.
옆방에서 대화를 너무 크게하여 저녁 10시 반이 넘도록 잠을 잘 수 없어서 도움을 요청해야했습니다. (벽 넘어로 어떤 언어로 대화하고있는지 다 알겠는 수준, 제가 그 언어를 알았다면 내용또한 이해했을겁니다.) 이 부분은 체크인시 미리 모든 숙박객에 안내를 한다면 개선되지 않을까요?
위치는 기차타고오시면 중간이라 나쁘지 않지만 저희처럼 렌트한 경우는 메인스트리트와 더 가까운 곳에 하는것도 좋겠습니다.

2026-07-07 • via Nuitee
G
Giulia • couple • it
9
2026-07-06 • via Nuitee
M
MELTON • extended_group • tw
10
The location and the cleanliness were exceptional. The breakfast was very good.
Pros:

The location and the cleanliness were exceptional. The breakfast was very good.

2026-07-06 • via Nuitee