Garden House Umenoya Otaru

Hotels
8.6 (664 reviews)
Hanazono1 Chome 2-2 , Otaru , JP

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Garden
Luggage storage
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Noise between rooms
Limited wifi in some areas

Categories

Cleanliness
8.23
Guests noted the cleanliness in shared spaces, but there were some issues with noise.
Service
8.8
Staff were noted for their attentiveness and helpfulness.
Location
9.04
Multiple reviews praised the excellent location close to key attractions.
Room Quality
8.39
Rooms were described as clean and comfortable, though some noise issues were mentioned.
Amenities
8.52
Amenities like breakfast and onsen were positively highlighted.
Value for Money
8.58
Competitive pricing was appreciated by guests.
Food and Beverage
8.73
Breakfast received positive feedback for quality and care in preparation.
Overall Experience
8.5
General sentiment was very positive, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:13

Property Description

Charming Sustainable Property in Otaru

Tranquil Garden and Cozy Lounge
Experience inner courtyard views and unwind in the hot tub. Each room offers a coffee machine, balcony with garden views, and shared bathroom with complimentary slippers.

Modern Amenities and Comfort
Enjoy air conditioning, free parking, and WiFi. Relax on the sun terrace or explore nearby attractions like Otaru Canal Park and Zenibako City Center.

Convenient Location
Just a short distance from Otaru Station, this 2-star holiday home provides easy access to Sapporo and Okadama Airport. Book your stay at Garden House Umenoya Otaru for a peaceful retreat.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 664 reviews
Cleanliness: 8.23
Service: 8.8
Location: 9.04
Room Quality: 8.39
Amenities: 8.52
Value for Money: 8.58
Food and Beverage: 8.73
Overall Experience: 8.5
M
mituru • solo_traveller • jp
3
Pros:

部屋は広い。

Cons:

まず、予約完了のメールが入って、フロントにいないので部屋の鍵を玄関から持っていってくださいって書いてあったのに、鍵の用意なし。電話を掛けても繋がらない。しばらく待ってたら、オーナーが現れて「すみません」の一言もなし、朝食有りを頼んでたのに、案内がない。大浴場は壊れてて使えず、シャワー。部屋の広さは充分だけどテレビはなし。朝食は普通。

2026-10-31 • via Nuitee
C
Chin • solo_traveller • sg
9
Simple yet cozy
Pros:

It’s the prettiest homestay I’ve ever been. Wonderful environment and staff, breakfast was simple but excellent.

Cons:

Nothing

2026-10-30 • via Nuitee
Y
YUKARI • solo_traveller • jp
7
Pros:

スタッフさんが親切で、朝食が美味しかったです。

Cons:

女性用大浴場が故障中で利用出来ず、シャワーのみで残念でした。

2026-10-30 • via Nuitee
R
Rachael • couple • jp
10
Pros:

So good, we went back again!

2026-10-28 • via Nuitee
K
Kelly • couple • ca
10
Pros:

Friendly staff, lovely breakfast, clean room, east check in and out

2026-10-27 • via Nuitee
C
Chan • couple • hk
8
Worth for value stay
Pros:

Nice environment & facility with great breakfast

Cons:

Shared toilet & bathroom

2026-10-21 • via Nuitee
S
Songkran • couple • th
5
Good value - weekday stay
Pros:

Good value. I did stay during a weekday. Saturday night price is very high so it would not worth it. Unfortunately the in-house hot springs which is important, is not working

Cons:

The hot springs facility is not working.

2026-10-19 • via Nuitee
K
KYOHEI • solo_traveller • jp
7
2026-10-18 • via Nuitee
S
sophie • couple • fr
10
2026-10-17 • via Nuitee
E
EMIKO • solo_traveller • jp
7
2026-10-17 • via Nuitee
H
hidenori • couple • jp
7
2026-10-15 • via Nuitee
E
EMIRI • couple • jp
9
コスパ良し
Pros:

・観光地まで徒歩圏内
・電車の音が少しびっくりするが、東京ほどでは無い。
・朝食の炊き込みご飯が美味しかった。
・バスタオル、フェイスタオル、歯磨きセット、ケトル、湯呑みがついている。
・オーナーさんが物静かだが、見えない優しさを感じた。
・宿泊者は欧米人もいたが、マナーで気になることは無かった。

Cons:

・女性風呂はまだメンテナンス中で使用できませんでした。
・チェックイン時や電話対応時の女性スタッフが感じが悪かった、、

2026-10-11 • via Nuitee
H
Hisayoshi • couple • jp
7
良かった
Pros:

コスパ最高

Cons:

部屋にテレビが無い。
女子風呂が故障で使えなかった。

2026-09-15 • via Nuitee
W
Woo • couple • kr
10
2026-09-11 • via Nuitee
H
Hiroshi • couple • jp
7
2026-09-09 • via Nuitee
C
Cheng Hui • solo_traveller • jp
9
2026-09-08 • via Nuitee
D
Debora • couple • ch
9
2026-09-07 • via Nuitee
F
Frankie • couple • hk
9
Enjoyed a lot and definitely will come back
Pros:

Everything was good, the only comment is the male public bath was not available

2026-09-04 • via Nuitee
F
Fatima Bernardita • extended_group • ph
8
Garden House is a good stay in Otaru.
Pros:

It is a homey place. Very clean. Near Canal Area & restaurants.

Cons:

Futon was not suited for elderl people.

2026-09-04 • via Nuitee
C
Chan • extended_group • hk
8
Good location, easy and fast checkin, spacious room with private toilet and bathroom. I thought the public bath was natu
2026-09-01 • via Nuitee