Garden House Umenoya Otaru

Hotels
8.6 (614 reviews)
Hanazono1 Chome 2-2 , Otaru , jp

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Luggage storage
Hot tub/Jacuzzi
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Noise between rooms
Limited wifi in some areas

Categories

Cleanliness
8.23
Guests noted the cleanliness in shared spaces, but there were some issues with noise.
Service
8.8
Staff were noted for their attentiveness and helpfulness.
Location
9.04
Multiple reviews praised the excellent location close to key attractions.
Room Quality
8.39
Rooms were described as clean and comfortable, though some noise issues were mentioned.
Amenities
8.52
Amenities like breakfast and onsen were positively highlighted.
Value for Money
8.58
Competitive pricing was appreciated by guests.
Food and Beverage
8.73
Breakfast received positive feedback for quality and care in preparation.
Overall Experience
8.5
General sentiment was very positive, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:13

Property Description

Charming Sustainable Property in Otaru

Tranquil Garden and Cozy Lounge
Experience inner courtyard views and unwind in the hot tub. Each room offers a coffee machine, balcony with garden views, and shared bathroom with complimentary slippers.

Modern Amenities and Comfort
Enjoy air conditioning, free parking, and WiFi. Relax on the sun terrace or explore nearby attractions like Otaru Canal Park and Zenibako City Center.

Convenient Location
Just a short distance from Otaru Station, this 2-star holiday home provides easy access to Sapporo and Okadama Airport. Book your stay at Garden House Umenoya Otaru for a peaceful retreat.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.6
Based on 614 reviews
Cleanliness: 8.23
Service: 8.8
Location: 9.04
Room Quality: 8.39
Amenities: 8.52
Value for Money: 8.58
Food and Beverage: 8.73
Overall Experience: 8.5
H
hyojin • solo_traveller • kr
10
오타루의 추억은 이곳에서
Pros:

저희는 어제 신치토세공항에 도착후 삿포로 시내에서 1박 머물고 아사히카와&비에이로 이동하려 했습니다. 근데 그래도 이왕이면 오타루에가서 해산물도 먹고 하루를 버리지 말고 오타루에서 1박하자고 계획을 바꿔 급히 예약해서 방문했어요. 청결하고 깨끗합니다. 주차 가능했고요. 호텔 컨디션을 사진이 못따라가는것 같습니다.
입구는 작으나 안쪽으로 규모가 꽤 큽니다. 목욕탕도 냄새하나 없이 모든것이 청결합니다.
숙박비가 저렴해서 조식 기대안했는데 조식 또한 깔끔하고 정갈했습니다. 아이들이 너무 맛있게 먹었고 재료도 좋은것 쓰시는것 같아요
일본여행을 자주다니지만 처음 방문한 홋카이도에서 이 호텔로 참 기분좋은 여행을 시작하게 됐습니다. 곳곳에 먼지하나없이 가꾸고 청소하시느라 애쓰실것 같아요
적극 추천합니다. 아이들과 방문했는데 다음엔 부모님 모시고 올게요. 아이들 간식주신것도 감사해요^^
항상 건강하시고 평안하시길 기도합니다!!

2026-05-30 • via Nuitee
D
dejongj • solo_traveller • nl
10
2026-05-30 • via Nuitee
N
NN • family_with_children • jp
10
2026-05-29 • via Nuitee
S
SIYI • solo_traveller • cn
9
员工很友善 有只小猫 环境很静谧
Cons:

隔音没有那么好 但也过得去

2026-05-28 • via Nuitee
S
SACHI • couple • jp
9
2026-05-27 • via Nuitee
S
Shinjl • couple • jp
8
2026-05-26 • via Nuitee
R
Rungnapa • couple • de
10
2026-05-21 • via Nuitee
もりもりももも • solo_traveller • jp
8
中庭が見渡せる部屋になるかが分からないが、良い宿屋。
Pros:

先割と平日とで、かなり安く宿泊できた。
バス・トイレ付きで、部屋の広さも値段としては良かった。
特別な料理は無いが、朝食が無料なのは有り難いし、食堂からの景色も良い。

Cons:

値段が安かったから良いが、中庭は殆ど見えない部屋で、そうした事が事前に分からないので、宿泊して窓の外を見て少し残念になる。湯船や洗面台の水はけが悪くなってる。
大浴場の掃除が少し足りない。
洗面器にヌメリがあったし、床に土が落ちてた。
しかし、シャンプーやリンス、ボディーソープがあるし、広い風呂があるのはとても良い。

2026-05-20 • via Nuitee
M
mini1935 • solo_traveller • tw
10
2026-05-14 • via Nuitee
A
Alice • solo_traveller • fr
9
Pros:

A 5 minutes à pieds du canal, personnel charmant, onsen dans l’établissement, petit déjeuner avec vue sur le jardin zen. Restaurants à proximité

2026-05-13 • via Nuitee
Y
Yuzuna • extended_group • jp
10
2026-05-08 • via Nuitee
T
Tomoko • solo_traveller • us
1
Pros:

全くなし

Cons:

古い、汚い
外国人を閉め出す
予約してるのに、ないと言われた、

お金前払いでキャンセルもなし。夜中に追い払われた

日本語を話せないと頭がおかしいとか、 警察呼ぶとかめちゃくちゃなことを言うので、キャンセル出来なくてもこっちが出ていった

小樽の一般人とか小さな宿とか外国人差別酷い

2026-05-07 • via Nuitee
M
Marine • solo_traveller • ca
10
2026-05-03 • via Nuitee
H
HIDEO • extended_group • jp
10
小樽に泊まるなら次回もココにします
Pros:

スタッフの対応がとても良かった
値段もお得で立地も観光地に近い
食事、お風呂がついてて非常に助かる

Cons:

良くない点は見つかりませんでした

2026-05-03 • via Nuitee
O
ogawa • family_with_children • jp
7
2026-05-03 • via Nuitee
Z
ZeldaChuang • couple • tw
10
門口的梅花非常美，靜巷內的好選擇
Pros:

早餐簡單但比想像中更豐富，不過每天都一樣，因此連續住宿會有點吃膩。
房間非常寬敞，採光也很好，整理行李相當方便。
每天都會替換毛巾，裝妥在籃子裡放置在門外（不會自行開門打掃）這點我很喜歡。
澡堂可以使用到晚上十點，女湯大小適合大約三四人同時使用，其實不太會遇到人擠人的狀況。另外也有獨立在澡堂外的淋浴間能使用。

Cons:

停車位比較少，也不能夠預約，因此滿有可能需要停在周邊的付費停車場（但是不貴，停一次一日600日幣左右）。
原本看到住宿照片中有Kiroro雪票的相關優惠，以為會有不少滑雪客入住，但可能季末的關係，似乎只有我們帶滑雪板。住宿方沒有相關的設備（可付費租用烘鞋機），如果要放置雪板的話是建議放在一般的行李寄放區，因此我們後來都直接放在車上。
旅館不遠處就是鐵道，較晚起床的話可能會覺得吵。其實夜車也不會到太晚，所以我們沒有被打擾到。

2026-05-01 • via Nuitee
S
Sasina • couple • th
10
2026-04-28 • via Nuitee
K
KOHKI • solo_traveller • jp
7
2026-04-27 • via Nuitee
Y
Yen ju • extended_group • tw
10
預定的房間因為門鎖問題經反應後老闆同意幫忙換房 謝謝老闆！！環境打掃非常乾淨 也有大浴場可使用。整體住宿體驗超乎預期很棒值得推薦。
Pros:

前門口可停5台車。早餐簡單但基本該有的都有而且很好吃尤其日式的炊飯很推薦。雖然民宿但有大浴場這點超讚的👍

2026-04-26 • via Nuitee
K
KUNCHAYA • couple • th
8
ดี
Pros:

กว้างขวาง ราคาไม่แพง พนักงานยิ้มแย้มให้บริการ

Cons:

ห้องน้ำเล็กไปหน่อย อาหารเช้าน้อยไปหน่อย และไม่พอ

2026-04-26 • via Nuitee