Hotel Boutique Santa Elena

Hotels
9 (151 reviews)
434 Calle 62 , Mérida , mx

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Facilities

Non-smoking rooms
Air conditioning
Safety deposit box
Non-smoking throughout
Guest rooms disinfected between stays
Hand sanitizer in guest room and key areas
Fire extinguishers
First aid kit available
Guests can opt-out any cleaning services during stay
Smoke alarms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Cons:
Noise issues
Experiences of cold showers
Variable cleanliness in bathrooms

Categories

Cleanliness
8.46
Some reviews mentioned issues with cleanliness, specifically with the bathroom sink not being clean.
Service
9.43
The staff were very friendly and helpful, contributing to a positive experience.
Location
9.47
The location is excellent, near restaurants and attractions, making it a key positive mention.
Room Quality
8.42
Rooms were mostly clean and comfortable, but issues with hot water were raised.
Amenities
8.95
Amenities were noted but some drawbacks like limited breakfast options and noise issues were mentioned.
Value for Money
8.91
The value was generally seen as good, especially for the location.
Food and Beverage
8.96
Food and beverage quality were not specifically mentioned, assigning a standard rating.
Overall Experience
9.43
Overall positive experiences despite some issues, leading to a strong recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:43

Property Description

Prime Location
Discover a convenient stay in the heart of Mérida, just minutes away from top attractions like Main Square and Merida Cathedral.

Comfortable Accommodations
Relax in our boutique hotel featuring free WiFi, a lush garden, and a non-smoking environment for your utmost comfort.

Exceptional Service
Our bilingual staff is dedicated to providing you with 24/7 assistance to ensure a seamless and memorable experience during your stay.

Experience Mérida at Hotel Boutique Santa Elena.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 151 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.96
Overall Experience: 9.43
A
Alberto • couple • mx
10
Pros:

Las habitaciones son muy confortables y bonitas.

El personal de recepción, Mario y Didier, son unas extraordinarias y atentas personas. Siempre dispuestos para auxiliarte.

2026-06-09 • via Nuitee
M
Monica • solo_traveller • mx
10
Un hotelito hermoso con excelente precio calidad y cerca de todo
Pros:

Fui por trabajo pero senti que fue descanso de vacaciones el servicio del personal supero mis expectativas muy amables resolutivos y atentos. El hotel tiene hermosos detalles que hacen de una estadía muy cálida y cómoda.

Cons:

nada, todo estuvo excelente

2026-06-06 • via Nuitee
G
Gerardo • solo_traveller • mx
8
Pros:

Great location, bautiful place, great space within the room and pretty decoration. Staff was pretty cool and talkative.

Cons:

You can hear any noise coming from outside the room

2026-06-05 • via Nuitee
G
Giancarlo • solo_traveller • mx
9
2026-06-05 • via Nuitee
K
Karsten • solo_traveller • mx
10
2026-06-03 • via Nuitee
M
Martyn • couple • gb
8
Excellent stay
Pros:

Location and style of property. The staff were very friendly and helpful.

Cons:

Room was a little small. The street lights came through the bathroom and made the room light at night for sleeping. Could do with a blind in the bathroom to block outside light.

2026-06-01 • via Nuitee
J
jaquez albino • solo_traveller • mx
10
Pros:

Lugar muy privado y tranquilo.
La alberca tipo cenote ideal para quitarte el calor

2026-05-25 • via Nuitee
E
Ernesto • family_with_children • mx
8
2026-05-23 • via Nuitee
V
Vazquez • solo_traveller • mx
10
Excelente hotel
Pros:

El personal es muy atento y con una excelente actitud de apoyo , las habitaciones muy limpias y cómodas
El hotel está ubicado en el centro lo que hace que puedas caminar sin problema alguno a los lugares más emblemáticos de Mérida..sin duda la estancia fue placentera

2026-05-19 • via Nuitee
A
Alan • couple • us
8
2026-05-17 • via Nuitee
P
Paola Palazón Seguel • solo_traveller • mx
10
Lo recomiendo mucho
Pros:

Fui por trabajo y fue perfecto. La atención muy amable en todo momento. Todo fue muy ágil. La ubicación es perfecta. Es un hotel sencillo, pero muy bonito, muy cómodo. La decoración es linda.

Cons:

Creo que el internet podría ser mejor.

2026-05-14 • via Nuitee
A
ALEXLEAL • couple • mx
9
2026-05-11 • via Nuitee
L
Luis • couple • es
9
Muy Recomendable
Pros:

Buen servicio, ubicación genial, habitación muy bonita y barata. Recomendable

Cons:

El agua casi no estaba caliente.

2026-05-11 • via Nuitee
L
Lelica Ines • solo_traveller • mx
8
2026-05-05 • via Nuitee
N
nicolas • couple • fr
6
Pros:

La chambre spacieuse

Cons:

Chambre trop proche de la route donc bruyante
Pas de parking

2026-05-04 • via Nuitee
M
Marta Franceschini • solo_traveller • it
8
2026-05-01 • via Nuitee
T
Talia • solo_traveller • mx
8
Pros:

El personal super atento y amable!

2026-04-27 • via Nuitee
F
Flores • solo_traveller • mx
9
Aventuras
Pros:

El hotel muy limpio, nuevo, tranquilo y con todas los servicios. Esta bien ubicado. El chico que está por las mañanas, atento,, amable y buena actitud.

Cons:

La persona que esta en el turno tarde- noche requiere dar mejor trato, escuchar lo que el huésped pregunta para responder y resolver.

2026-04-27 • via Nuitee
J
Juan Carlos • couple • mx
5
Pros:

The location and it was fair for the price

Cons:

The air conditioning system was too nousy and could not control the temperature

2026-04-26 • via Nuitee
J
Jim • solo_traveller • fr
10
Pros:

L'emplacement.
La capacité du personnel à répondre à toutes nos questions. Dans une ville comme Merida, où l'intérêt est aussi de découvrir le Yucatan, avoir quelqu'un pour vous aider à choisir les lieux, à se repérer dans les agences de car et les différentes stations est précieux.

Cons:

Tout était très chouette, surtout si on fait tous attention à ne pas être trop bruyant. On peut facilement s'entendre avec une telle hauteur de plafond, par écho.
Bonne chance en cas de moustique dans des chambres aussi hautes 😄

2026-04-22 • via Nuitee