Hotel Escala Puebla Centro

Hotels
8.5 (936 reviews)
706 Calle 12 Sur , Puebla , mx

listing image 1
Show all photos

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Family rooms
Pets allowed
Luggage storage
Tour desk
Non-smoking throughout
Concierge service
Pet bowls
Pet basket
See all facilities

Review Highlights

Pros:
Centrally located
Helpful staff
Good facilities
Cons:
Noise disturbances
Cleanliness issues
Location safety concerns

Categories

Cleanliness
7.5
Reports of unclean rooms and dirty towels.
Service
9.5
Generally positive comments about staff attentiveness.
Location
8.5
Close to the historical center, but some areas feel unsafe at night.
Room Quality
7.5
Complaints about bed comfort and noise from surroundings.
Amenities
9
Facilities appreciated, though improvements needed for beverages.
Value for Money
10
Perceived as good value considering overall offer.
Food and Beverage
7
Lack of dining options, but a need for a beverage machine was noted.
Overall Experience
9
Mixed experiences, mostly positive but with notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:39

Property Description

Convenient Location:
Hotel Escala Puebla Centro is perfectly situated in Puebla, making it an ideal choice for travelers looking to explore the city's attractions.

Modern Amenities:
Enjoy top-notch facilities such as a fitness centre, free WiFi, and a terrace, ensuring a comfortable and convenient stay for all guests.

City Views and Comfortable Rooms:
Relax in rooms featuring city views from a patio, along with essential amenities like a flat-screen TV, private bathroom, and cozy bedding.

Experience the best of Puebla at Hotel Escala Puebla Centro. Book your stay now for a memorable visit!

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.5
Based on 936 reviews
Cleanliness: 7.5
Service: 9.5
Location: 8.5
Room Quality: 7.5
Amenities: 9
Value for Money: 10
Food and Beverage: 7
Overall Experience: 9
D
Daniel • couple • us
5
Won’t come back.
Pros:

Located in the historic downtown town.

Cons:

No parking. Dirty neighborhood. Small room. Horrible beds. Bad pillows. Bad room acoustical insulation. Lack of warm blankets.

2026-03-19 • via Nuitee
D
Daniel • extended_group • us
6
Not coming back. Resting is bad.
Pros:

Their ROOMING INFO is a bit deceiving. They call KING ROOM to a room with a FULL SIZE BED.

Beds, bed sheets and pillows are TERRIBLE.

Super stiff bed, thin sheets, and bodyless pillows.

Cons:

Place is clean, although is located in a dirty neighborhood.

2026-03-18 • via Nuitee
D
Daniel • couple • us
6
2026-03-18 • via Nuitee
F
Flor • family_with_children • mx
7
Pros:

Me gustó la limpieza de la habitación, está muy cerca del centro y pudimos ir y venir. El personal de servicio fueron muy amables, ame mucho su hospitalidad y amabilidad, estuvieron atentos a todas mis dudas y siempre tenían una sonrisa.

Cons:

El hotel es algo viejo pero se mantiene, no hay elevador por lo que debes considerar reservar planta baja si tienes algún inconveniente en subir escaleras o si viajas con alguien de la tercera edad (mi caso) y la ubicación, a pesar que está muy cerca del centro, las calles por las que transmitas si están algo oscuras y no hay mucha vigilancia (sobre todo de noche) en el día está bien.

2026-03-18 • via Nuitee
P
Patricia Ruth • solo_traveller • mx
10
2026-03-11 • via Nuitee
M
Maricela • couple • mx
7
Pros:

El baño con doble regadera

Cons:

Cama un poco dura

2026-03-10 • via Nuitee
H
hernandez serrano • solo_traveller • mx
6
Cons:

Tengo detalles con la facturación

2026-03-09 • via Nuitee
P
preza • family_with_children • mx
8
Pros:

Las instalaciones

2026-03-09 • via Nuitee
I
Irvin • family_with_children • mx
10
2026-03-07 • via Nuitee
H
hernandez • family_with_children • mx
8
2026-03-05 • via Nuitee
G
Gabriele • solo_traveller • at
8
2026-03-03 • via Nuitee
Y
YESENIA • family_with_children • mx
3
Cons:

Creo que mucha diferencia lo que vemos en las fotos, y cuando llegas al lugar las habitaciones cambian mucho, además que la habitación tenía doble puerta, el pasador se logra abrir un poco. Una de las sábanas estaba sucia.

2026-03-02 • via Nuitee
A
Azhar • family_with_children • kz
10
Pros:

Comfy and pretty. Good location

2026-02-28 • via Nuitee
M
Monserrat • family_with_children • mx
9
Pros:

EL SERVICIO AL CLIENTE

Cons:

Las cobijas no eran tan gruesas, pasé frío

2026-02-26 • via Nuitee
S
Sandra • family_with_children • de
8
2026-02-24 • via Nuitee
A
Arturo Contreras • family_with_children • mx
10
Pros:

Muy limpio y atención amable

Cons:

No estaba funcionando la cafetería o área de comida, solo una pequeña máquina d despachadora

2026-02-24 • via Nuitee
A
Arturo Contreras • family_with_children • mx
9
Pros:

Limpio y tranquilo

2026-02-24 • via Nuitee
S
Sylvie • family_with_children • fr
9
2026-02-22 • via Nuitee
J
Jonatan Eric • couple • mx
8
2026-02-14 • via Nuitee
I
Irvin • family_with_children • mx
10
2026-02-12 • via Nuitee