SpringHill Suites Dallas DFW Airport North/Grapevine

Shower handle broken no hot water

Nothing

Let the customer in the room, and then deal with booking.com as they're clearly not an unknown company. Especially considering the front desk agent had proof of payment for the room. Poorly handled in all ways.

The room was HOT, as was our entire floor. I turned the thermostat down to 65° when we arrived, and the lowest it got was 71° which made for a very rough night, especially with the already uncomfortable beds.

I paid when I reserved. They charged me for the room when I gave them a card at check in. Still have not received word about correcting this or refund.

Didn't like that when I booked an extra room, they wouldn't leave me in the same room.They put me in a different room even though I was one person and only needed one bed, because of the third party booking, apparently it was a queen room instead of a king, which I thought was a bit ridiculous, and on the last day before checking out when they switched my room, they put me next to rooms that were being renovated.So early in the morning on that wednesday, I was awoken to banging,hammering,sawing, and all kinds of other construction noises that might as well have been inside my room. Yes, I was leaving, but it would have been nice to not be awoken to that early in the morning
The weekend staff upon arrival were great.And the shuttle staff was really nice, too. The fitness center, not too much going on there.
And for someone like me, I like to use that, but it was really small.
But did have a pool, and a jacuzzi would have much rather had a bigger gem with more equipment, but it was still okay. I didn't mesh too well with the hotel gm when she arrived there.

None.

What I didn't like was the last night of my stay.And my checkout process, or what I awoke to on wednesday, in room number four nineteen. I had booked a room an extra stay from tuesday to wednesday.May sixth. I was told by the general manager sunita that I couldn't stay in the same room.Because I was in a king bed, and I booked two double queen beds for my last reservation.Seriously, it's the exact same room.Except for the beds, why make a guest go through the hassle of switching rooms on the same floor just because of the beds come on, thats ridiculous. she is a rigid person from my observation of the way she spoke to her staff. The whole vibe changed when she was present. Yes, she's running a business, but she also needs to have a person side a compassionSomewhat, and not be such a stickler about every little thing, by the book.There is a certain aspect to keeping your guests happy and wanting them to come back. The room I was changed to number four nineteen was directly connected to a room where they were doing renovation.I was awoken at about eight o'clock in the morning to banging drilling hammering, probably even before eight, because I was laying in bed for a little bit trying to drown out all the noise before I called downstairs to the front desk at eight thirty. No guest, myself or otherwise should be put next to a room where they are going to be renovating it early in the morning, actually, they were renovating several rooms in that area.So clients or guests should not be placed next to them. When you're on vacation you want to relax You don't want to be woken up early in the morning by drilling, banging, sawing, hammering. Your general manager needs some people's skills and needs to be a warmer person. the other staff were great.

A bit worn out but clean.