The Lively Hotel Kualanamu

Hotels
7.3 (137 reviews)
Jalan Sultan Serdang No.9 A39 , Medan , id

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Luggage storage
Express check-in/check-out
Tour desk
Car hire
Table tennis
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Dirty rooms
Noisy environment

Categories

Cleanliness
4.8
The hotel was reported to be filthy with mites, mold, and dirty sheets.
Service
8.3
Although the service was mentioned positively by some guests, the language barrier with staff was noted.
Location
9.3
The location is convenient and close to the airport.
Room Quality
5.8
Rooms were described as small, poorly maintained, and not soundproof.
Amenities
6.8
Limited amenities, with some guests mentioning issues with hot water and lack of TV.
Value for Money
8.8
Some guests felt it was good value considering the location, despite cleanliness issues.
Food and Beverage
7.8
Complaints about food options, but guests received free breakfast.
Overall Experience
6.8
Overall experience was disappointing due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:09

Property Description

Convenient Location and Comfortable Stay

Modern Amenities and Services

Diverse Dining Options and Recreational Activities

Book your stay at The Lively Hotel Kualanamu for a delightful experience in Medan. With its close proximity to key attractions and the airport, along with comfortable rooms and modern amenities, your stay is guaranteed to be convenient and relaxing. Indulge in a variety of dining options, including American, Chinese, and Indonesian cuisine, and enjoy recreational activities like table tennis. Don't miss out on the opportunity to experience all that this lively hotel has to offer.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs IDR 3000 per day.

Location

Guest Reviews

7.3
Based on 137 reviews
Cleanliness: 4.8
Service: 8.3
Location: 9.3
Room Quality: 5.8
Amenities: 6.8
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 6.8
P
Preziosi • family_with_children • it
2
2026-02-09 • via Nuitee
E
Emma • solo_traveller • lu
5
2026-01-20 • via Nuitee
K
Ken • family_with_children • cn
6
2026-01-03 • via Nuitee
C
Colibri • family_with_children • id
7
2025-12-16 • via Nuitee
F
Farzana • couple • my
10
2025-12-13 • via Nuitee
M
muhammad • family_with_children • id
1
Pros:

bedsheets was dirty and don't have save locker for put personal thing

2025-11-17 • via Nuitee
S
Smilla • extended_group • dk
1
Pros:

The only positive thing about this place is its location, which is close to the airport. Other than that, I would not recommend this hotel to anyone.

Cons:

Our stay at Lively Hotel has been extremely disappointing. The room was filthy — there were mites, a hole in our sheet, and the mattress we’re sleeping on is black with stains. There’s mold on the ceiling, stains on both
the sheet and the duvet, and even a hole in the pillow. The entire place feels dirty and poorly maintained. On top of that, the hotel is incredibly noisy, and we haven’t slept at all during the night.

2025-10-27 • via Nuitee
J
Jasmine • solo_traveller • it
10
Pros:

Personale molto gentile

2025-10-20 • via Nuitee
A
Abdullah • family_with_children • pk
10
2025-09-12 • via Nuitee
C
Chris • family_with_children • gb
10
2025-09-11 • via Nuitee
D
De Andrés • extended_group • es
6
2025-09-10 • via Nuitee
A
Azlinda • couple • my
9
Good for staying and value for money.
Pros:

The location near the Airport.

Cons:

No television and can’t control remote air conditioning so cool at night sleep.

2025-09-09 • via Nuitee
M
Maxime • family_with_children • fr
4
Mal
Pros:

La ubicación y el hecho de que tenga al lado un supermercado y unos cuantos restaurantes ha sido lo único positivo.

Cons:

El recepcionista ni hablaba inglés. Estaba todo en obra y muy sucio. La habitación es pequeña, muy pequeña. Lo justo para que quepa una cama doble y poco más. Las sabanas rotas, la ducha muy sucia y no había agua caliente tampoco.

2025-09-07 • via Nuitee
D
De Andrés • extended_group • es
10
2025-08-31 • via Nuitee
A
Anna • couple • es
6
Pros:

Utilitari per la seva proximitat a l’aeroport. Tenen servei shuttle gratuit a l’aeroport.

Cons:

Les habitacions son molt estretes i a l’estar amb la porta de l’habitacio enganxada al llit es van sentint tots els sorolls de la gent al passadis.

2025-08-21 • via Nuitee
H
Hans-Peter • family_with_children • de
4
Pros:

Die Lage und Infrastruktur in direkter Nähe.

Cons:

Schimmel im Zimmer, Klimaanlage nicht vollständig funktioniert, geringe Englischkenntnisse an der Rezeption

2025-08-19 • via Nuitee
O
Olivier • couple • fr
7
2025-08-18 • via Nuitee
S
Stephen • couple • gb
7
2025-08-08 • via Nuitee
N
NUR AIN ARINA • extended_group • my
7
Good
Pros:

Good value for money. Not too big or small although the hot water not really functioning. But I also got free breakfast!! Overall, it is quite good for travelers.

2025-08-07 • via Nuitee
W
Wan • group • my
6
Pleasant
2025-07-19 • via Nuitee