Montclair Resort & Conference

Hotels
7.3 (33 reviews)
Juliasdale R214 Montclair Hotel and Casino, Box 10, Juliasdale , Nyanga , zw

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
Expensive room
Poor food quality

Categories

Cleanliness
6.05
Many complaints about broken fixtures and mould in the room.
Service
9.05
Friendly staff noted, although service was slow at times.
Location
9.55
Location was positively mentioned in reviews.
Room Quality
7.05
Rooms were noted as old and in need of updating.
Amenities
7.55
Some amenities were lacking or not up to standard.
Value for Money
6.05
Room considered expensive with poor quality.
Food and Beverage
5.05
Food quality was poor, with many complaints.
Overall Experience
8.05
General dissatisfaction but some positives like location and friendly staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:56

Property Description

Luxurious Accommodation
Experience comfort and style at Montclair Hotel and Casino in Nyanga. Each room is elegantly furnished with modern amenities including a flat-screen TV and a private bathroom. Selected rooms offer stunning mountain views, perfect for a relaxing stay.

Exciting Facilities
Indulge in the array of facilities available at our hotel. From the outdoor swimming pool and fitness center to the nightclub and shared lounge, there is something for everyone. Enjoy a fun-filled day with activities like darts, squash, and mini-golf, or relax in the garden and terrace.

Family-Friendly Environment
Bring the whole family along as we offer a children's playground for the little ones. With free WiFi, 24-hour room service, and a restaurant and bar on-site, your stay with us will be convenient and memorable.

Book now for an unforgettable stay at Montclair Hotel and Casino.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for US$30 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 33 reviews
Cleanliness: 6.05
Service: 9.05
Location: 9.55
Room Quality: 7.05
Amenities: 7.55
Value for Money: 6.05
Food and Beverage: 5.05
Overall Experience: 8.05
K
Kerryn • couple • zw
1
Management needs to improve. Will not be going back
Pros:

Mont Clair has so much untapped potential. It is always so sad to see mismanagement affects these gems in Zimbabwe.

Cons:

Customer care is not on the top of their list of priorities. It was very quiet and we were some of the only guests staying but nothing was done in a timely manner. They also abuse the phone in the room, we have never received so many calls in our room before.

2026-07-09 • via Nuitee
F
Freddy • couple • zw
8
Pros:

Breakfast was good

Cons:

Nothing really

2026-07-03 • via Nuitee
R
Renaud • family_with_children • ch
7
2026-06-30 • via Nuitee
T
TOGA • couple • zw
5
Yes
Pros:

Yes

Cons:

Yes

2026-06-29 • via Nuitee
R
rimai • solo_traveller • zw
8
2026-06-21 • via Nuitee
M
Maoneke • couple • gb
10
2026-05-31 • via Nuitee
M
Marian • couple • gb
7
2026-05-24 • via Nuitee
J
John • solo_traveller • zw
8
Pros:

Ambience excellent

Cons:

Staff was very helpful

2026-05-04 • via Nuitee
M
Mengezi • couple • gb
10
2026-04-19 • via Nuitee
C
Chinyani • family_with_children • zw
8
2026-04-14 • via Nuitee
B
Bertha • solo_traveller • zw
10
2026-04-13 • via Nuitee
M
Makunike • couple • zw
8
Pros:

The service, rooms and food

2026-04-09 • via Nuitee
W
Wallas • couple • zw
7
2026-04-08 • via Nuitee
M
Mhembere • family_with_children • zw
6
It was delightful
Pros:

It’s conveniently close.

Cons:

No Casino, entrance could use a little upgrade and paving.
Bathing water was lukewarm.
More options on an Ala carte menu.

2026-04-07 • via Nuitee
H
hunidzarira • solo_traveller • zw
8
Pros:

The place is good. Convenient.

Cons:

Nothing

2026-04-06 • via Nuitee
W
wmudzvova • family_with_children • gb
7
2026-04-05 • via Nuitee
Z
Zivira • solo_traveller • zw
8
A memorable tour
Pros:

The hospitality was excellent the staff was friendly and all smiles.keep it up!!

Cons:

The mushroom soup was gross and i wish you cou revisit the recipe and upgrade it.

2026-04-03 • via Nuitee
R
Rumbidzai • family_with_children • gb
7
Very “Refreshing” team!
Pros:

Although the property could use some modernisation it was very clean and the staff were going above and beyond to ensure we had a pleasant stay.
The spa was 10/10!!! I would recommend it if you are staying!

Cons:

The bathrooms were dated, but at no fault of the staff. They were still very clean. The shower only had cold water so we used the bath tub which had hot water so it was fine in the end. There was also miscommunication among the staff on if there was a buffet or al carte menu on one of the days. Then the menu had items unavailable which was annoying. I would recommend having menu books with inter-changeable sheets of paper for the menu and that these are printed before dinner with the most up to date drinks and food. Lastly all the staff seemed robotic and greeting me with “refreshing morning ma’am” or “refreshing afternoon” or “refreshing day” it was endearing at the beginning but it just became a lot. I hope the company doesn’t force them to say it.

2026-03-30 • via Nuitee
R
Rufaro • couple • zw
8
2026-03-29 • via Nuitee
J
Jennifer • extended_group • gb
10
Beautiful stay with excellent staff
Pros:

The beautiful gardens and view but most of all the staff were exceptionally friendly and professional and nothing was too much trouble for them

Cons:

Nothing - we had a lovely stay

2026-03-24 • via Nuitee