Pan Pacific Suites Nairobi

Hotels
•
Pan Pacific Serviced Suites
8.9 (323 reviews)
Westlands Road Global Trade Center (GTC) , Nairobi , ke

listing image 1
Show all photos

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and spacious apartments
Great location
Friendly staff
Cons:
Cleaning could be improved
Inconsistent staff service
Poor quality kitchenware

Categories

Cleanliness
7.9
Cleanliness was an issue as noted by negative sentiment regarding unclean corners and behind doors.
Service
9.9
The service was praised overall, with some negative experiences, but strong positives from friendly staff.
Location
9.4
The location received high praise for being close to the mall and business centers.
Room Quality
8.4
The apartments were described as very clean and roomy, but some complaints regarding the quality of kitchenware.
Amenities
8.9
Amenities were appreciated, including a gym and kids' play area.
Value for Money
8.9
While generally a good value, concerns were raised about the value of equipment provided.
Food and Beverage
8.4
Food and Beverage not extensively covered but some negative comments about restaurant service.
Overall Experience
9.4
Overall experience was enjoyable despite some issues, with a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:37

Property Description

Luxurious Sustainable Aparthotel in Nairobi

Featuring a garden and city views, this aparthotel offers a rooftop pool with a pool bar, sauna, and 24-hour front desk. Enjoy air-conditioned units with modern amenities like a fully equipped kitchen, flat-screen TV, and private bathroom.

Delightful Dining Options

Indulge in buffet and continental breakfast options, with the choice of breakfast in your room. Unwind at the in-house bar or visit the minimarket for essentials.

Family-Friendly Amenities

Kids will love the dedicated pool and outdoor play equipment.

Experience comfort and convenience at Pan Pacific Serviced Suites Nairobi. Book now to enjoy a memorable stay near Nairobi's key attractions.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 323 reviews
Cleanliness: 7.9
Service: 9.9
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 8.4
Overall Experience: 9.4
B
Belinda • family_with_children • gb
8
A wonderful short stay here. Very impressive room, impeccably clean. The staff couldn’t have been more helpful and frien
Pros:

Impressive hotel, very luxurious. 5 star. Beautifully clean, safe, welcoming & friendly. The lobby smelled divine. Breakfast buffet was excellent. Very well appointed rooms. Impeccably clean.

Cons:

No air conditioning
Safe not working
Bath tub not useable
Smashed balcony glass
Very big firm pillows
Unheated pool
Very few sun beds

2026-07-24 • via Nuitee
G
GERALDO • solo_traveller • pt
10
Pros:

De tudo, muito perfeito

2026-07-23 • via Nuitee
G
GERALDO • solo_traveller • pt
10
Pros:

Atendimento e alojamento 100% bom!

2026-07-23 • via Nuitee
I
Ionita Leanca Elena • couple • ro
10
Excelent
Pros:

Totul

Cons:

Restaurantul care durează foarte mult comanda

2026-07-20 • via Nuitee
G
GERALDO • solo_traveller • pt
10
Incrível
Pros:

Grande arquitetura de construção,muito obrigado

2026-07-18 • via Nuitee
G
GERALDO • solo_traveller • pt
10
2026-07-18 • via Nuitee
I
Ionita Leanca Elena • couple • ro
10
Excelent
Pros:

Totul dv foarte greu

Cons:

La restaurant și bar servesc foarte greu

2026-07-09 • via Nuitee
J
Jerome • solo_traveller • us
10
Best place and I will always make it my top place to stay in.
Pros:

Very clean and the safe was super helpful and on point whenever I had a problem.

Cons:

I have nothing bad to say about the property at all.

2026-07-04 • via Nuitee
F
Feroz • couple • ae
3
2026-06-29 • via Nuitee
P
pkshah • solo_traveller • in
8
Perfect stay
Pros:

Overall wasgreat stay

Cons:

Large and clean

2026-06-28 • via Nuitee
E
Emmanuel • family_with_children • ug
7
2026-06-25 • via Nuitee
C
Caleb • solo_traveller • ke
8
2026-06-25 • via Nuitee
A
Angela • solo_traveller • co
9
2026-06-24 • via Nuitee
C
Chamali • solo_traveller • gb
7
Great location
Pros:

Location, clean. Helpful staff.

Cons:

In and out of the apartment is a long walk due to having to cross 2 towers. No hot water after 11pm. Showers leak. The pillows are big and hard.

2026-06-14 • via Nuitee
M
Mohammed • couple • sa
10
تجربة جميلة
2026-06-05 • via Nuitee
A
Akrm • solo_traveller • nl
10
Very very good
Pros:

Everything

Cons:

Nothing

2026-06-02 • via Nuitee
M
Manfred • couple • sg
6
2026-06-01 • via Nuitee
K
Kamal • extended_group • ke
8
2026-05-31 • via Nuitee
A
Abdulqader • couple • ye
6
It is good but costly
Pros:

Location , room space, and AC , view also was good

Cons:

Price it was very high

2026-05-30 • via Nuitee
J
Janet • solo_traveller • gb
10
2026-05-29 • via Nuitee