Pan Pacific Serviced Suites Nairobi

Hotels
•
Pan Pacific Serviced Suites
8.9 (309 reviews)
Westlands Road Global Trade Center (GTC) , Nairobi , ke

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Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and spacious apartments
Great location
Friendly staff
Cons:
Cleaning could be improved
Inconsistent staff service
Poor quality kitchenware

Categories

Cleanliness
7.9
Cleanliness was an issue as noted by negative sentiment regarding unclean corners and behind doors.
Service
9.9
The service was praised overall, with some negative experiences, but strong positives from friendly staff.
Location
9.4
The location received high praise for being close to the mall and business centers.
Room Quality
8.4
The apartments were described as very clean and roomy, but some complaints regarding the quality of kitchenware.
Amenities
8.9
Amenities were appreciated, including a gym and kids' play area.
Value for Money
8.9
While generally a good value, concerns were raised about the value of equipment provided.
Food and Beverage
8.4
Food and Beverage not extensively covered but some negative comments about restaurant service.
Overall Experience
9.4
Overall experience was enjoyable despite some issues, with a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:37

Property Description

Luxurious Sustainable Aparthotel in Nairobi

Featuring a garden and city views, this aparthotel offers a rooftop pool with a pool bar, sauna, and 24-hour front desk. Enjoy air-conditioned units with modern amenities like a fully equipped kitchen, flat-screen TV, and private bathroom.

Delightful Dining Options

Indulge in buffet and continental breakfast options, with the choice of breakfast in your room. Unwind at the in-house bar or visit the minimarket for essentials.

Family-Friendly Amenities

Kids will love the dedicated pool and outdoor play equipment.

Experience comfort and convenience at Pan Pacific Serviced Suites Nairobi. Book now to enjoy a memorable stay near Nairobi's key attractions.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 309 reviews
Cleanliness: 7.9
Service: 9.9
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 8.4
Overall Experience: 9.4
A
Abdulqader • couple • ye
6
It is good but costly
Pros:

Location , room space, and AC , view also was good

Cons:

Price it was very high

2026-05-30 • via Nuitee
J
Janet • solo_traveller • gb
10
2026-05-29 • via Nuitee
I
Ionita Leanca Elena • couple • ro
10
Excelent
Pros:

Totul

Cons:

Faptul ca am stat sa așteptăm la restaurant 90 de min pentru două porții de Mîncare

2026-05-29 • via Nuitee
A
Abdulqader • couple • ye
9
Nice visit like it
Pros:

Cleanses, reception kindnesses, location near to Carfure supermarket 24 hours

Cons:

Cost of breakfast it is expensive.

2026-05-24 • via Nuitee
C
Chihasha • solo_traveller • cd
10
Pros:

Everything

Cons:

Nothing

2026-05-21 • via Nuitee
C
Chihasha • solo_traveller • cd
10
Pros:

Everything

Cons:

Nothing

2026-05-20 • via Nuitee
C
Chihasha • solo_traveller • cd
10
Pros:

Everything

Cons:

They need to add the Shataf on their toilets...

2026-05-20 • via Nuitee
T
Toyeen • solo_traveller • gb
10
2026-05-17 • via Nuitee
I
Israel • solo_traveller • us
10
2026-05-16 • via Nuitee
I
Israel • solo_traveller • us
10
2026-05-16 • via Nuitee
J
Jorum • solo_traveller • ke
10
2026-05-11 • via Nuitee
Z
Zhang • couple • ke
10
2026-05-09 • via Nuitee
W
Weiming • solo_traveller • za
10
2026-05-05 • via Nuitee
I
ISAAC • couple • ng
9
2026-04-22 • via Nuitee
R
roy • solo_traveller • in
10
2026-04-15 • via Nuitee
L
Learoy • extended_group • gb
7
Overall very good
Pros:

The location was very central and easy to commute, The staff without exception were excellent. The property was clean and spacious, Bedrooms could have been slightly bigger, but that is a minor grumble.

Cons:

There is no AC. Thankfully the weather wasn't too warm. Sleeping in the bedrooms would have been unbearable if it was hot. The clothes drier was positioned in the living room which seemed a bit bizarre.

2026-04-13 • via Nuitee
B
Bode • solo_traveller • ae
10
Exceptionally friendly staff - from the security officers at the gate to reception. By far the best feature.
Pros:

Very clean.

Cons:

Nothing

2026-04-03 • via Nuitee
C
Chang • extended_group • ca
9
2026-03-27 • via Nuitee
S
Saimah • solo_traveller • gb
10
In safe hands
Pros:

Safe, comfortable and great amenities. Home away from home.

2026-03-18 • via Nuitee
F
Filip Arijan • couple • se
6
2026-03-14 • via Nuitee