Comfort Suites Newport News Airport

Hotels
•
Comfort Suites
8.5 (1568 reviews)
12570 Jefferson Avenue , Newport News , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Great location
Cons:
Breakfast could be better
Water pressure issues
Thin walls

Categories

Cleanliness
8.14
Multiple reviews praised cleanliness but noted issues like inattentive staff and lack of basic amenities.
Service
9.11
Staff were described as friendly and accommodating, with some exceptions noted.
Location
9.15
Location received consistent positive feedback for being convenient and close to amenities.
Room Quality
8.6
Rooms described as comfortable and functional, but some minor issues were noted.
Amenities
8.63
Amenities like the pool were appreciated, though some issues like water pressure were mentioned.
Value for Money
8.09
Concerns about high online booking prices affected perceived value.
Food and Beverage
7.64
Breakfast variety and quality were criticized, impacting overall satisfaction.
Overall Experience
8.61
Overall, guests had a positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:17

Property Description

Convenient Airport Shuttle Service: Start your stay hassle-free with our complimentary airport shuttle to and from Newport News-Williamsburg International Airport, just 0.8 miles away.

Comfortable Accommodations: Relax in our spacious rooms equipped with convenient amenities like a microwave, refrigerator, and free Wi-Fi, ensuring a comfortable and enjoyable stay.

Fantastic Facilities: Take advantage of our on-site gym, indoor pool, and business center, catering to all your fitness, relaxation, and work needs during your visit.

Book your stay at Comfort Suites Newport News Airport now to experience convenience, comfort, and excellent facilities all under one roof!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, the airport shuttle service is from 6:00 to 22:00 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 1568 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.61
• couple • us
8
2026-05-22 • via Nuitee
M
Maxine • couple • us
4
I will not go back to that property. The staff was very nice.
Pros:

It was convenient to the doctor office that we needed to be at for a follow-up

Cons:

Our room was a handicapped room which we did not need and there was a bug in the bed and one on the ceiling. No other rooms and since we had traveled in late for the early appointment finding another property was not an option for us.

2026-05-22 • via Nuitee
R
Román • family_with_children • pr
8
Pros:

The breakfast service requires improvement as the food was cold, lacked flavor, and the selection was limited."

Cons:

requires improvement as the food

2026-05-22 • via Nuitee
A
Angela • solo_traveller • us
7
2026-05-21 • via Nuitee
A
Angela • solo_traveller • us
8
2026-05-21 • via Nuitee
C
Cristian • family_with_children • us
9
2026-05-20 • via Nuitee
O
Olivia • family_with_children • us
10
Pros:

Very clean

2026-05-19 • via Nuitee
O
Olivia • family_with_children • us
10
Pros:

Very clean

2026-05-19 • via Nuitee
M
Mary • couple • us
3
Not satisfactory
Pros:

Convenience to PHF airport with a shuttle.

Cons:

First floor hallways were loud and noisy, even late at night.

2026-05-18 • via Nuitee
U
Usman • solo_traveller • us
9
2026-05-17 • via Nuitee
R
Rigo • couple • us
7
2026-05-12 • via Nuitee
M
Meredith • family_with_children • us
10
2026-05-10 • via Nuitee
A
Ashley • couple • us
6
Clean spacious rooms in central location
Pros:

I liked the personal decor touches and nod to the aircraft industry. Beds were comfortable, rooms large. Rooms quite clean

Cons:

Stains on couch in room. The breakfast was such poor quality- really inedible. Perhaps not offer breakfast at all.

2026-05-06 • via Nuitee
R
Roberto • couple • us
10
2026-05-06 • via Nuitee
K
Killion • family_with_children • us
10
2026-05-05 • via Nuitee
D
Danielle • solo_traveller • us
7
2026-05-03 • via Nuitee
K
karen • solo_traveller • us
9
2026-05-03 • via Nuitee
F
Fei • solo_traveller • us
9
Thank you for finding our wallet!
Pros:

The room was spacious. There were three beds, including the sofa bed, so everyone had plenty of space to sleep on. The breakfast was nutritious and adequate - enough to choose from. I liked that there were real boiled eggs, in addition to yogurt, breads and fruit.

I wanted to give credit to the hotel staff for calling us about the wallet that was left in the room. My son didn't realize he left his wallet there until the phone call from the hotel. My family want to thank the staff and Conform Suites for its best service and care for its guests! We will choose Comfort Suites again in the future.

Cons:

The room was very clean, although there was a slight smell that may have been due to dampness.

2026-05-02 • via Nuitee
M
Manning • family_with_children • us
10
2026-05-01 • via Nuitee
B
Burs • solo_traveller • us
8
Pros:

Okay with the location and the overall hotel.

Cons:

Location: too much traffic in and out late night.

2026-04-30 • via Nuitee