Lovelady Shield Country House Hotel

Hotels
8.4 (230 reviews)
Lovelady Lane , Alston , gb
+443334444324
info@paymanclub.com

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Pets allowed
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
Sanitized tableware & silverware
Smoke alarms
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Cons:
Withdrew breakfast
Limited food options
Bumpy driveway

Categories

Cleanliness
8.05
General cleanliness was discussed positively, but with minor concerns about upkeep.
Service
8.75
Limited staff were friendly, though the service might have been less effective due to the staff limitations.
Location
9.05
The location was described as very beautiful.
Room Quality
8.55
Room quality was not specifically mentioned, assumed to be standard quality for this hotel tier.
Amenities
8.35
Amenities like breakfast were withdrawn, leading to dissatisfaction.
Value for Money
8.45
Standard quality for this hotel tier, but affected by the lack of breakfast.
Food and Beverage
7.55
Limited food options available, and the hotel restaurant was closed.
Overall Experience
8.45
Overall experience affected by negative factors but balanced by positive aspects of service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-01 14:26

Property Description

Charming Country House Retreat

Tranquil Location: Nestled in Alston, Lovelady Shield Country House Hotel offers a serene escape from the city, with nearby attractions like Askham Hall and Housesteads Roman Fort.

Comfortable Accommodation: Each room at our hotel is thoughtfully equipped with modern amenities including a flat-screen TV, cozy bed linens, and a private bathroom. Some rooms even boast picturesque garden views for a truly relaxing stay.

Convenience at Your Fingertips: Enjoy the convenience of free WiFi, free parking, and a kettle in every room. With a non-smoking policy in place, guests can breathe easy during their stay.

Book now to experience a delightful countryside getaway at Lovelady Shield Country House Hotel.

Important information:

Please inform Lovelady Shield Country House Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
This property will not accommodate hen, stag or similar parties.
Loud noise is not permitted on hotel premises. Please be considerate of other guests.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per stay when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 230 reviews
Cleanliness: 8.05
Service: 8.75
Location: 9.05
Room Quality: 8.55
Amenities: 8.35
Value for Money: 8.45
Food and Beverage: 7.55
Overall Experience: 8.45
P
Patricia • family_with_children • gb
1
Pros:

Nothing.

Cons:

Hotel broke contract when they withdrew breakfast after taking booking. Do not trust.

2025-09-16 • via Nuitee
• solo_traveller • gb
8
Lovely hotel
Pros:

The hotel was clean and tidy and the location was very beautiful. There were limited staff were also friendly.

Cons:

The hotel restaurant was closed, although I was informed before my stay. There were limited options around the hotel for food. The driveway to the hotel needs a little care as it’s quite bumpy.

2025-09-04 • via Nuitee
E
Edward • solo_traveller • gb
10
Pros:

Amazing breakfast

2025-09-01 • via Nuitee
R
richard • couple • gb
5
The hotel is very tired and needs updating
Pros:

Staff were helpful

Cons:

The hotel had removed the bar and no lounge as was closed, they have removed the heart from the hotel no atmosphere.

2025-08-16 • via Nuitee
• solo_traveller • gb
10
Lovely atmosphere and beautiful natural surroundings. Great team and delicious full English breakfas
Pros:

Lovely atmosphere and beautiful natural surroundings. Great team and delicious full English breakfast, would definitely recommend and stay there again!!❤️❤️

2025-08-15 • via Nuitee
T
Timothy • family_with_children • be
6
Pros:

Friendly staff, very welcoming. The bed was very comfortable, the room was ok.

Cons:

The place did not feel very warm or lived in,making a rather empty and dated feel. Food was disappointing. No alcohol and red wine alternative unavailable. No access to lounge. Driveway very bumpy due to potholes.

2025-08-11 • via Nuitee
M
Mark
10
FIVE STAR EXPERIENCE
Pros:

Lovely hotel. Good food, very friendly, very clean. What more could you want……

2025-08-10 • via Nuitee
• solo_traveller • gb
7
Pros:

Very good

Cons:

Very quiet. Missed a bar.

2025-08-05 • via Nuitee
C
Christopher • extended_group • gb
7
Clean and comfy bedrooms, friendly staff but as a “country house hotel” it should prominently state it is an alcohol fre
Pros:

Good location en route to Scotland

Cons:

Short on relaxing communal space .. alcohol free hotel.

2025-08-04 • via Nuitee
C
Chris • solo traveller • gb
9
Superb
2025-08-02 • via Nuitee
A
Anonymous • review category business travellers • gb
8
As expected
2025-07-28 • via Nuitee
A
Alan • family
10
Pros:

Breakfast was delicious.

2025-07-20 • via Nuitee
D
David
10
Beautiful setting and lovely staff.
Pros:

Beautiful setting and helpful friendly staff.

2025-07-14 • via Nuitee
R
Richard • with friends • gb
9
Great!
Pros:

Very friendly staff, very clean and efficient. Lovely location

Cons:

But too far from Alston

2025-07-13 • via Nuitee
D
Darren • young couple • gb
10
A lovely few days break to explore the country side as driven too pooley bridge from there one day
Pros:

Stunning grounds and very friendly staff, not far from ashgill force waterfall.

Cons:

Bumpy road on entrance

2025-07-08 • via Nuitee
J
Joanne • review category business travellers • gb
10
Beautiful setting and special hotel
Pros:

The location is superb, stunning. The hotel is beautiful and the welcome could not be better. Staff were attentive and the rooms were spotless. This was our second visit and we will be sure to return.

Cons:

N a.

2025-07-02 • via Nuitee
A
Anonymous • review category business travellers • gb
8
Very good
2025-06-30 • via Nuitee
S
Stu • young couple • gb
6
Pleasant, but could do with some maintenance.
Pros:

Wonderful setting

Cons:

Room smelt a little damp. The room was situated adjacent/above the kitchen vent which was loud at 6:00am

2025-06-30 • via Nuitee
J
Jan • young couple • be
9
Superb
Cons:

Rooms where not done everyday

2025-06-29 • via Nuitee
K
Kevin • solo traveller • gb
8
Misleading Description
Pros:

Nice Country House Hotel, understandably out of town, in pretty location by a river. All the staff were incredibly nice and helpful. Nice food in restaurant and for breakfast. Safe motorcycle parking.

Cons:

I arrived after a long motorbike trip looking forward to a refreshing pint. To my surprise despite being sold as a country house hotel which comes with certain assumptions, the hotel is alcohol free as the owner does not want to profit from alcohol sales for faith reasons.

I was informed that if I went back out to the nearest town I could buy alcohol to be drunk with a meal in the restaurant but that this could not be consumed in other public areas of the hotel. Non alcoholic beer, cider and wine were available to buy.

The owner can of course impose whatever restrictions he / she wishes but I think that the lack of a alcohol sale in a venue dubbed a country house hotel should be clearly stated on the booking.com and hotel website as failing to even mention this, to give the option of buying and bringing wine or beer, is misleading. Perhaps it should be badged as a religious retreat rather than a Country House Hotel with the implied expectations. Being honest up front may deter guests from booking which I suspect is why the listing is economic with the actualité.

Not a deal breaker but disappointing.

2025-06-28 • via Nuitee