The Caledonian New Southlands Hotel

Hotels
8 (2375 reviews)
West Street, South Cliff , Scarborough , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Pets allowed
Lift / Elevator
Bar
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Good breakfast
Cons:
Unpleasant smell in rooms
Hotel a bit dated
Cold room during the night

Categories

Cleanliness
7.08
There were mentions of unpleasant smells in the room and some areas described as a little tired.
Service
8.55
Staff were described as friendly and helpful across multiple reviews.
Location
8.59
The location is consistently praised as brilliant and convenient.
Room Quality
7.54
Rooms were generally described as clean and comfortable, but some concerns about smells were noted.
Amenities
7.57
Facilities were appreciated, but noted could use some updating.
Value for Money
8.53
Value for money was highlighted positively in several reviews.
Food and Beverage
8.08
Breakfast was generally well-received but mentioned that cereal choices could improve.
Overall Experience
8.05
Overall experiences were positive, with several guests mentioning they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:51

Property Description

Convenient Location
Located on Scarborough's South Cliff, The New Southlands Hotel is a short 20-minute walk from the vibrant town centre.

Comfortable Rooms
Each room at the hotel is equipped with a TV, tea and coffee making facilities, and an en-suite bath or shower room with a hairdryer for added convenience.

Entertainment and Relaxation
Guests can unwind in the spacious public rooms or enjoy entertainment in the piano bar and lounge, offering a perfect way to end the day.

Escape to The New Southlands Hotel for a delightful stay in Scarborough.

Important information:

When booking 5 rooms or more, different terms & conditions will apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8
Based on 2375 reviews
Cleanliness: 7.08
Service: 8.55
Location: 8.59
Room Quality: 7.54
Amenities: 7.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.05
S
Simon • solo_traveller • gb
8
2026-09-14 • via Nuitee
S
SueAB • solo_traveller • gb
3
Last minute getaway - very disappointing
Pros:

Bar prices reasonable

Cons:

Room was awful - no outlook, drone from motors all night - unable to sleep.
Location was poor - lift broken to the promenade so had to use the very steep ramp with a power chair which was unsuitable
Unable to get first 3 choices of drink, pinot, sauvignon blanc, prosecco. Standard drinks in any bar.
Small claustrophobic lift
Room not clean (cobwebs in the bedroom, black mould in the soap dish,)
Only stayed 1 night so didn't raise any concerns, just moved out early the next morning. However booking.com asked for a review as I I feel obliged to give an honest one.
Only gave a negative review so others are aware - £100 per night without breakfast was expensive for the quality received.

2026-09-04 • via Nuitee
C
Clare • extended_group • gb
7
Clean and did its job
Pros:

Large room and clean

Cons:

Old fashioned

2026-08-24 • via Nuitee
N
Nicola • couple • gb
8
The hotel was prefect for what we needed. The location & parking facilities were the main attraction for us. Would d
Pros:

The location was great & has on site parking. Staff were nice. The room was comfortable & a generous size.

Cons:

Maybe a little dated in furnishings & decor.

2026-08-20 • via Nuitee
S
Steven • couple • gb
8
2026-08-20 • via Nuitee
T
Tina • solo_traveller • gb
10
2026-08-19 • via Nuitee
J
Jan • couple • gb
8
The location was excellent, the staff were friendly and helpful. The breakfast was very good value for money. The bed wa
Pros:

Location and being able to park safely.

Cons:

Although bathroom fixtures and fittings were clean and in working order they need updating a little.

2026-08-17 • via Nuitee
B
Benjamin • solo_traveller • gb
9
2026-08-05 • via Nuitee
R
Razvan • solo_traveller • gb
1
Pros:

The hotel was close to the beach

Cons:

I tried to check in early and even offered to pay an additional fee, but I was told it wasn't possible because the room was still being cleaned.

After finally checking in, I was horrified by the condition of the room. The carpet was filthy, with stains all over it. The shower was disgusting, with mould and dirty tiles. The smell in the room was awful, making it very unpleasant to stay in. To make matters worse, one of the coffee mugs was chipped, which is completely unacceptable considering the amount I paid.

The area is nice, but unfortunately the cleanliness and overall condition of the hotel were very disappointing. I definitely won't be returning.

2026-08-04 • via Nuitee
I
Ian • solo_traveller • gb
3
Cons:

Very dated, tiny single lift considering it is used by Caledonian coach holidays I saw lots of guests struggle with luggage up stairways, no help. Lights and electric sockets in room not working. Rooms and beds so basic and old dated furnishings and decor.

2026-08-03 • via Nuitee
T
Tania • couple • gb
6
The hotel was in a great location but would benefit from a refurbishment. Our stay was comfortable & the staff help
Pros:

The location

Cons:

Our room was in need of redecorating & modernising, along with the lift service.

2026-08-02 • via Nuitee
N
Nicola • couple • gb
8
2026-07-20 • via Nuitee
A
Anthony • extended_group • gb
8
2026-07-19 • via Nuitee
R
Richard • solo_traveller • gb
7
Pros:

Good location next to South Cliff.

Cons:

Room was on the top floor and very warm on the weekend that we visited.

2026-07-19 • via Nuitee
A
Andreea-Silvia • solo_traveller • ro
4
Need renovation
Pros:

The stuff is nice. Beds, towels and the bathroom were clean.

Cons:

We stayed in room 303 for one night. The walls had finger prints. The picture above the bed was very dirty. The furniture and the windows are extremely old.

2026-07-17 • via Nuitee
C
Churchward • solo_traveller • gb
9
Pros:

All

Cons:

None

2026-07-17 • via Nuitee
G
Gillian • solo_traveller • gb
8
Pros:

Great staff, nightly entertainment and bingo. Comfortable room

2026-07-16 • via Nuitee
J
Jayne • extended_group • gb
3
Unpleasant
Pros:

Nice breakfast ..

Cons:

Rooms dirty on arrival small dirty room..dated too
Shame great location but rooms let it down..

2026-07-11 • via Nuitee
H
Hayley • extended_group • gb
5
Decent size room, comfy bed
Cons:

Cleanliness of the bathroom. Needed a really good clean, limescale on the shower hair in the plug taps and glass looked like it hadn't been cleaned for a while and dust on toilet roll holder, towel rail, light bulb

2026-07-10 • via Nuitee
K
Karen • couple • gb
7
2026-07-10 • via Nuitee