The Caledonian New Southlands Hotel

Hotels
8 (2332 reviews)
West Street, South Cliff , Scarborough , gb

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Pets allowed
Lift / Elevator
Fax/photocopying
Packed lunches
Non-smoking throughout
Shared lounge/TV area
Outdoor furniture
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Good breakfast
Cons:
Unpleasant smell in rooms
Hotel a bit dated
Cold room during the night

Categories

Cleanliness
7.08
There were mentions of unpleasant smells in the room and some areas described as a little tired.
Service
8.55
Staff were described as friendly and helpful across multiple reviews.
Location
8.59
The location is consistently praised as brilliant and convenient.
Room Quality
7.54
Rooms were generally described as clean and comfortable, but some concerns about smells were noted.
Amenities
7.57
Facilities were appreciated, but noted could use some updating.
Value for Money
8.53
Value for money was highlighted positively in several reviews.
Food and Beverage
8.08
Breakfast was generally well-received but mentioned that cereal choices could improve.
Overall Experience
8.05
Overall experiences were positive, with several guests mentioning they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:51

Property Description

Convenient Location
Located on Scarborough's South Cliff, The New Southlands Hotel is a short 20-minute walk from the vibrant town centre.

Comfortable Rooms
Each room at the hotel is equipped with a TV, tea and coffee making facilities, and an en-suite bath or shower room with a hairdryer for added convenience.

Entertainment and Relaxation
Guests can unwind in the spacious public rooms or enjoy entertainment in the piano bar and lounge, offering a perfect way to end the day.

Escape to The New Southlands Hotel for a delightful stay in Scarborough.

Important information:

When booking 5 rooms or more, different terms & conditions will apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 6 per day.

Location

Guest Reviews

8
Based on 2332 reviews
Cleanliness: 7.08
Service: 8.55
Location: 8.59
Room Quality: 7.54
Amenities: 7.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.05
D
Daniel • solo_traveller • gb
6
Weekend stay
Pros:

The staff were fantastic particularly reception. We had to move rooms and the lady we dealt with was utterly brilliant.

The location is fantastic and the ease of check in/ access is great.

Cons:

Our shower backed up and started leaking in our first room, quite a few spots around the room had grubby marks, including rhe walls and lampshades. The bottom of the loo was dirty also.


Our second room was much better thought there was a bundle of hair in the bed as if it had been taken out of a hair brush. The shower in the second room had extemely low pressure.

2026-06-04 • via Nuitee
C
conrad • extended_group • gb
8
2026-06-01 • via Nuitee
G
Grace • solo_traveller • gb
6
2026-05-30 • via Nuitee
H
Hazel • couple • gb
10
Pros:

Nice location

2026-05-28 • via Nuitee
S
Samantha • solo_traveller • gb
5
2026-05-25 • via Nuitee
J
joshua13220 • solo_traveller • gb
10
Fab hotel
Pros:

Excellent hotel stqff couldnt do enough

Cons:

Barking dog in next room

2026-05-25 • via Nuitee
P
Paul • solo_traveller • gb
8
Pros:

Stopping there x

Cons:

Nothing

2026-05-25 • via Nuitee
D
Deborah • solo_traveller • gb
8
Pros:

Ideal location

Cons:

A bit dated

2026-05-20 • via Nuitee
B
brown • solo_traveller • gb
10
Pros:

Great hotel great location great entertainment

2026-05-19 • via Nuitee
M
Mark • couple • gb
9
Pros:

.

Cons:

.

2026-05-19 • via Nuitee
J
Julia • solo_traveller • gb
8
Pros:

The location is very central.
The staff are extremely friendly and helpful.

Cons:

The rooms are basic but adequate.

2026-05-18 • via Nuitee
P
Philip • solo_traveller • gb
8
2026-05-18 • via Nuitee
G
Gary • solo_traveller • gb
5
2026-05-17 • via Nuitee
A
Amanda • solo_traveller • gb
9
2026-05-16 • via Nuitee
P
Paul • solo_traveller • gb
9
Pros:

The location is great ,just a short walk to the promenade top ,it has its own carpark with plenty of space with a small charge to park ,the breakfast was a basic full English buffet style ,with tea coffee juice ect ,the staff professional and quick to get you seated

Cons:

Ok it's a large coaching hotel, a little dated interior reception area and around the stairs,but the restaurant has clearly been updated and very pleasant, the bedroom 303 was clean and the bed very comfortable, again the decor a little dated and it did look like someone with dirty hands had been in the loft hatch in the bathroom as there were marks on the wall and door, dated décor in the bathroom a little paper peeling off but it was generally clean and good .All the above would not put me off, I think what I paid was value for money and the fact I can turn up and park on site without driving around looking for a spot make it even better.

2026-05-11 • via Nuitee
J
Jaroslav • couple • cz
7
The rooms are ok, beds are comfy, but the bathroom had lots of dust on the walls and the food was atrocious, coffe poiso
Pros:

Location, staff

Cons:

Dusty bathroom

2026-05-10 • via Nuitee
N
Nicola • solo_traveller • gb
7
Pros:

Good location for Scarborough Spa

Cons:

Carpet had a big stain. Bar staff in the evening could have been friendlier.

2026-05-10 • via Nuitee
H
Hayley • solo_traveller • gb
10
Pros:

Staff very friendly hotel very clean and facilties excellent

2026-05-08 • via Nuitee
J
Jean • couple • gb
6
2026-05-07 • via Nuitee
S
Steven • solo_traveller • gb
10
2026-05-05 • via Nuitee