The Caledonian New Southlands Hotel

Hotels
8 (2298 reviews)
West Street, South Cliff , Scarborough , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Pets allowed
Lift / Elevator
Fax/photocopying
Packed lunches
Non-smoking throughout
Shared lounge/TV area
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Good breakfast
Cons:
Unpleasant smell in rooms
Hotel a bit dated
Cold room during the night

Categories

Cleanliness
7.08
There were mentions of unpleasant smells in the room and some areas described as a little tired.
Service
8.55
Staff were described as friendly and helpful across multiple reviews.
Location
8.59
The location is consistently praised as brilliant and convenient.
Room Quality
7.54
Rooms were generally described as clean and comfortable, but some concerns about smells were noted.
Amenities
7.57
Facilities were appreciated, but noted could use some updating.
Value for Money
8.53
Value for money was highlighted positively in several reviews.
Food and Beverage
8.08
Breakfast was generally well-received but mentioned that cereal choices could improve.
Overall Experience
8.05
Overall experiences were positive, with several guests mentioning they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:51

Property Description

Convenient Location
Located on Scarborough's South Cliff, The New Southlands Hotel is a short 20-minute walk from the vibrant town centre.

Comfortable Rooms
Each room at the hotel is equipped with a TV, tea and coffee making facilities, and an en-suite bath or shower room with a hairdryer for added convenience.

Entertainment and Relaxation
Guests can unwind in the spacious public rooms or enjoy entertainment in the piano bar and lounge, offering a perfect way to end the day.

Escape to The New Southlands Hotel for a delightful stay in Scarborough.

Important information:

When booking 5 rooms or more, different terms & conditions will apply.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 6 per day.

Location

Guest Reviews

8
Based on 2298 reviews
Cleanliness: 7.08
Service: 8.55
Location: 8.59
Room Quality: 7.54
Amenities: 7.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.05
K
Katie • solo_traveller • gb
10
2026-04-17 • via Nuitee
C
Catherine • solo_traveller • gb
9
2026-04-16 • via Nuitee
L
Laurence • couple • gb
8
Pros:

Location and friendliness of staff
Convenience of location for our requirements

Cons:

Nothing

2026-04-16 • via Nuitee
T
Twentyman • solo_traveller • gb
10
Pros:

Lovely southlands hotel good breakfast and good tea meal paid 10 pound each breakfast and paid 17.95 tea each meal so nice

Cons:

Different wot come home

2026-04-13 • via Nuitee
L
Linda • couple • gb
6
Good value for one nights stay.
Pros:

Clean and tidy and good value for money.

Cons:

Food very bland nothing special and bedroom could do with new windows.

2026-04-11 • via Nuitee
Y
Yvonne • couple • gb
5
Just a one night stay for a theatre trip. We have stayed here before but it seems to have deteriorated.
Pros:

Short walk from the theatre which was the purpose for our visit.
Staff are friendly and polite.
Very clean. Public areas are fine and well maintained.

Cons:

Bedrooms badly need a makeover. Ours was on the 3rd floor, dated, dismal but clean. We requested a walk in shower but didn’t get one.
Limited choice for breakfast unless you want cooked- we don’t. White sliced bread, no fruit.

2026-04-10 • via Nuitee
M
Michelle • extended_group • gb
8
Super friendly affordable place to stay in Scarborough with lovely staff
Pros:

Don't expect the ritz at this price but the staff were really lovely, the breakfast super generous and the showers were hot. My friend and me were bike packing and they allowed us to keep our bikes securely down in the basement (still bring a lock)

Cons:

It's an old hotel that must take a lot of upkeep so a bit rough round the edges but nothing awful

2026-04-10 • via Nuitee
L
Louise • couple • gb
6
Comfortable beds staff friendly and helpfull just right for what I needed
Pros:

Value for money dog friendly

2026-04-10 • via Nuitee
C
Cass • couple • gb
8
2026-04-07 • via Nuitee
D
Dawn • couple • gb
9
Pros:

All good

2026-04-07 • via Nuitee
T
Tess • extended_group • gb
9
Comfortable
Pros:

Great location and lovely breakfast

Cons:

Thin walls, very easy to hear noise from surrounding rooms

2026-04-07 • via Nuitee
T
Tina • family_with_children • gb
3
Pros:

The walls are only paper thin stud walls so noise transfers from neighbours and rooms below very easily. If you want to rest it is not possible until 1am after everyone else is asleep

2026-04-07 • via Nuitee
S
Sarah • couple • gb
8
Good place to stay.
Pros:

We liked the location. The hotel is in a quiet residential area, there are one way roads in the area which provided some interest and excitement to navigate.
The room was a good size, the bed was comfortable, the wardrobe had shelves as well as hanging space. The bathroom was large, the towels were of a good size.
We enjoyed the entertainment.
Overall, the New Southlands Hotel is a good place to stay.

Cons:

There was no green tea at breakfast and no tea pots either, as endlessly traipsing back and forth for a refill is a nuisance due to tiny cups. The sausages were of the cheaper variety and not very nice. If you want poached or fried eggs you have to ask for them as scrambled eggs is the option put out at the buffet. No mushrooms for breakfast either! I was most disappointed as I am egg intolerant. The coffee was not nice - this seems to be a big thing with hotels. We stay at a wide range of hotels, not just Caledonia, and the coffee is invariably awful. It cannot be so difficult to provide decent coffee.

2026-04-07 • via Nuitee
C
crossley • solo_traveller • gb
6
2nd stay and I think we will look elsewhere next time we we’re having to jump through hoops trying to get an evening mea
Pros:

the bar area is probably most up to date are

Cons:

The hotel is looking tired room this time run down new showers needed and unlike our last stay the staff didn’t go out of their way to help. Left at bar waiting while staff complained about others in the back room. Had no chance of an “evening” meal told we had to eat at 6:30 or not at all. Steak night a bit of laugh unless you’re staying the week they won’t let you book in, told we had to book when we booked the room but no advertisement when booking to say so. Breakfast terrible we went down at 8:30 and nothing left apart from burnt sausages no scrambled egg no tomato or bacon, was told by another guest we had to get there for 8 or everything is usually gone although people going back 3-4 times doesn’t really help. Won’t be returning it really is a shame cos our 1st stay was better obviously the busier they get the worse it gets

2026-04-07 • via Nuitee
P
Paul • couple • gb
3
Cons:

The room's need up dating 20 years behind times ,the room was freezing radiators was cold, would come here again 😫

2026-04-06 • via Nuitee
C
Christopher • extended_group • gb
8
Pros:

Decent location . The staff were lovely . Definitely stay there again .

Cons:

Thought the car park should be free if you are staying there

2026-04-06 • via Nuitee
L
lynn • solo_traveller • gb
7
At very nice stay. Room was ok although shower too small to turn around in
Pros:

Clean and well kept

Cons:

Shower was too small

2026-04-06 • via Nuitee
D
David • couple • gb
6
Pros:

The Bathroom was clean ,as was the bedding and towels. The breakfast was good and the staff were nice.

Cons:

The room was cold. The spare blanket was in need of a wash. It smelt. The mattress was uncomfortable. The pillows were hard. The lift was in need of a good clean

2026-04-05 • via Nuitee
R
Richard • couple • gb
8
Good value for money
Pros:

Location, breakfast included in price and realistic car parking charges.

Cons:

Not Applicable

2026-04-04 • via Nuitee
M
Martin • couple • gb
8
Pros:

Nice friendly staff great for parking my car over night.

Cons:

The room.could of been cleaner found hair left in bathroom and a sock down the side of a unit.

2026-04-04 • via Nuitee