Expressionz Starlight Suites by MyKey

Hotels
•
Independent
6.6 (5 reviews)
Jalan 1/65A Off Jalan Tun Razak, Kuala Lumpur, Federal Territory of Kuala Lumpur, 50400 , Kuala Lumpur , MY
6-012-732 8155

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Children allowed

Facilities

Electric car charging station
Free WiFi
Luggage storage
Designated smoking area
Concierge service
Elevator
ATM/banking
Breakfast available (surcharge)
Library
Safe-deposit box at front desk
See all facilities

Review Highlights

Cons:
Poor cleanliness
Bad service
Maintenance issues
Communication problems
Lack of amenities
Low value for money
Subpar food and beverage services

Categories

Cleanliness
4
Guests expressed dissatisfaction with cleanliness, highlighting issues with room maintenance.
Service
2.5
Service received overwhelmingly negative reviews, with guests reporting lack of support, communication, and follow-up.
Location
5
Location was not a major point of concern or praise in reviews.
Room Quality
4.5
Rooms were criticized for maintenance issues and lack of cleanliness.
Amenities
4
Guests mentioned dissatisfaction with amenities, particularly in terms of room condition and services offered.
Value for Money
3
Guests felt the price did not reflect the quality of service and accommodation received.
Food and Beverage
1.5
Food and beverage services received extremely negative feedback, with guests expressing disappointment in variety and quality.
Overall Experience
2
The overall experience was heavily criticized by guests, citing poor service, cleanliness, and communication as major drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-09 16:02

Property Description

Convenient Amenities: Enjoy complimentary wireless internet access and concierge services during your stay at Expressionz Starlight Suites by MyKey Global.

Buffet Breakfast: Start your day right with daily buffet breakfasts available for a fee.

Featured Amenities: Benefit from multilingual staff, luggage storage, and a library at the property. The hotel also offers self-parking for your convenience.

Make yourself at home in one of the 180 air-conditioned rooms featuring kitchenettes. LCD televisions, cable programming, and complimentary wireless internet keep you entertained and connected.

With a stay at Expressionz Starlight Suites, immerse yourself in the heart of Kuala Lumpur's vibrant atmosphere, just minutes away from top attractions.

Book your stay now and experience the perfect blend of comfort and convenience at our centrally located aparthotel in Kuala Lumpur.

Important information:

  • Pool access available from 10:00 AM to 9:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Property follows regional sanitization guidelines Safe & Clean (Malaysia)

See all policies

Location

Guest Reviews

6.6
Based on 5 reviews
Cleanliness: 4
Service: 2.5
Location: 5
Room Quality: 4.5
Amenities: 4
Value for Money: 3
Food and Beverage: 1.5
Overall Experience: 2
W
Wern Chi
2
Pros:

Terrible experience with both Hotels.com and MyKey. I booked a homestay two weeks in advance via Hotels.com for a 4-day stay while my mom was undergoing surgery nearby. Received check-in details and even a video—everything seemed confirmed. But when I arrived at 8PM, I was told *there was no room*.

The staff claimed they had stopped working with Hotels.com and had asked to be removed, but nothing was done. Worst part? No one contacted me to cancel or warn me. I was left stranded late at night with no alternative and zero support. They even admitted this has happened *multiple times before* to 7 other guests last week!

Had to find another place last minute Tried to get a refund at 11PM after a long day. Finding Hotels.com support was a pain, but finally spoke to an agent who failed to reach MyKey. Promised follow-up never came. Had to call again, go through frustrating system, only to be told it’s non-refundable. Called again, MyKey still unreachable. Finally spoke to a supervisor who understood and processed the refund after 3 days of chasing. Totally exhausting.

It’s unacceptable how both companies handled this. Listings that are no longer valid should be taken down immediately. Don’t let more customers suffer like I did.

2025-06-07 • via Nuitee
M
Muhd Danial • family_with_children
8
Pros:

Maybe should add 1 more face mirror at bedroom instead at bathroom.

2023-05-06 • via Nuitee
V
Verified traveler
4
Unsuitable,lack of.privacy room!
Pros:

Not so good of an experience. No privacy at all.The room has no private lock from inside. The serviceman entered the room Without permission by the guest!!
No chair at all.No place to hang the towel.No phone in room. No free parking afterall when it was stated vice versa during bookings. Bad experience of 4 nights stay!

2019-12-04 • via Nuitee
V
Verified traveler • family
4
Pros:

No parking provided as per advertisement
Reception too slow. Very long queue..

2019-12-02 • via Nuitee
V
Verified traveler • family
8
Pros:

Very good and nice

2019-07-08 • via Nuitee