Capital Urban By Balderrama Hotel Collection

Hotels
7.5 (31 reviews)
Gabirel Leyna 405 - Norte , Los Mochis , mx
gerentereservaciones@plazainnhotel.com.mx

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Facilities

Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Cons:
Poor food quality
Bad service
Issues with cleanliness and amenities
Price not justified by services

Categories

Cleanliness
5
Cleanliness was a major concern raised by guests, citing issues with the quality of room services.
Service
4.2
Service received negative feedback, with guests mentioning problems with the restaurant, food quality, and staff responsiveness.
Location
6.5
The hotel's location was highlighted positively, but overshadowed by concerns about room amenities and service quality.
Room Quality
5
Guests reported issues with room amenities including a faulty fridge, which impacted their stay negatively.
Amenities
5
Amenities fell short of guest expectations, with reports of a non-functional fridge and other disappointments.
Value for Money
5
Feedback on value for money was poor, with guests expressing dissatisfaction with the services provided relative to the price paid.
Food and Beverage
3
Food and beverage offerings received overwhelmingly negative feedback, with multiple complaints about food quality and service.
Overall Experience
4.5
The overall guest experience was marred by issues with service, cleanliness, amenities, and food quality, leading to widespread disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 04:07

Property Description

Luxurious Accommodations
Experience comfort and style in our air-conditioned rooms with modern amenities, including a flat-screen TV and private bathroom.

Delicious Dining Options
Start your day right with a variety of breakfast options, from à la carte to continental and American dishes, served daily at our on-site restaurant.

Convenient Facilities
Enjoy complimentary parking, airport shuttle service, and 24/7 assistance from our English and Spanish-speaking staff at the reception desk.

Book your stay at Capital Urban By Balderrama Hotel Collection for a memorable experience in Los Mochis!

Check-in and check-out hours:

Location

Guest Reviews

7.5
Based on 31 reviews
Cleanliness: 5
Service: 4.2
Location: 6.5
Room Quality: 5
Amenities: 5
Value for Money: 5
Food and Beverage: 3
Overall Experience: 4.5
E
Ed • young couple • mx
9
Superb
2025-05-11 • via Nuitee
I
Isaac • young couple • mx
10
Exceptional
2025-05-05 • via Nuitee
K
Keith • young couple • us
3
Nice location a
Pros:

Restaurant on site sucks...worst food ever and drinks are bad and pour is very small...maybe 3 oz? I mean how do you mess up a burger! My wife's steak was raw and after they recooked it it was still raw and had a very bad weird taste like the meat was spoiled...we paid the bill and left. Also the fridge they brought to our room didn't work and we had to throw away food for our trip.

2025-03-30 • via Nuitee
R
Rene • solo traveller • us
9
Superb
2025-03-25 • via Nuitee
I
Ivan • review category business travellers • mx
10
Exceptional
2025-03-15 • via Nuitee
J
James • young couple • ca
7
Friendly staff, nice place
2025-03-10 • via Nuitee
P
Pedro • solo traveller • us
9
Superb
2025-02-28 • via Nuitee
M
Martha • family with young children • us
10
Exceptional
2025-02-10 • via Nuitee
M
Matilda • young couple • us
5
Passable
2025-02-07 • via Nuitee
M
Matilda • young couple • us
8
Very good
2025-02-07 • via Nuitee
G
Guillermo • family with young children • mx
10
Exceptional
2025-01-29 • via Nuitee
J
Jose • family with young children • us
8
Great place a bit far from the highway but overall good
Pros:

The enclosed parking lot and the security welcome make us feel great

Cons:

N/A

2025-01-10 • via Nuitee
M
Matilda • young couple • us
8
Very good
2025-01-09 • via Nuitee
L
Linda • solo traveller • au
10
A really lovely roomy motel style accommodation. Very clean and comfortable with very obliging staff.
Pros:

A really nice room in Los Mochis! Very accommodating staff. Room spotless and good access to town and facilities, including a pool.

Cons:

Aircon noisy.

2024-10-31 • via Nuitee
B
Brian • young couple • au
6
Adequate, but don’t have high expectations!
Pros:

Location, cost access

Cons:

The shower would not drain and fill up to overflowing into the rest of the bathroom.

2024-05-12 • via Nuitee
D
Daniela • young couple • mx
10
Exceptional
Pros:

Hotel súper amables y muy limpio todas las amenidades son exlentes

2024-05-12 • via Nuitee
B
Birch • young couple • ca
8
Good for a quick overnight in Mexico.
Pros:

Good location and super safe. Very quiet.

Cons:

No in room coffee maker or refrigerator. We also couldn’t get any hot water to shower. Bedding could be better.

2023-10-24 • via Nuitee
J
Jamie • young couple • ca
8
Good hotel and staff
Pros:

Parking was very secure. The steakhouse was very good. Staff were helpful.

Cons:

It is a pet friendly hotel which we wanted but no place to take your pet to do their business. Had to go on the street

2023-10-16 • via Nuitee
T
Tenzin • young couple • ca
6
Pleasant
Pros:

Parking felt secure. Staff were friendly & helpful.

Cons:

Room smelled musty. Dark, window view is the hallway. Warming water not hot for shower. Very high pet fee.

2023-10-12 • via Nuitee
M
Maggy • with friends • ca
7
Good value
Pros:

Nicely appointed, courtyard, sitting area

2023-08-25 • via Nuitee