Windmill Upon Hills Serenity Retreat Genting

Hotels
8.2 (265 reviews)
Jalan Permai, Genting Permai Avenue, 69000 Genting Highlands, Pahang Windmill Upon Hills , Genting Highlands , my

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Sauna
Non-smoking throughout
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Welcoming staff
Great location
Cons:
Incomplete amenities
Slow water pressure

Categories

Cleanliness
7.53
Cleanliness received mixed reviews; while some praised it, others mentioned missing towels and unresponsive cleaning service.
Service
8.5
Staff were acknowledged as welcoming and helpful, contributing positively to the overall service experience.
Location
9.04
Guests appreciated the excellent and convenient location, especially for shopping and access to eateries.
Room Quality
7.99
The room size was generous, and amenities were generally well-received, though some reported a poor match with photos.
Amenities
7.52
Amenities were highlighted positively but complaints about missing items like towels and a mop reduced the score.
Value for Money
7.98
Guests found the hotel to present good value for a short stay despite some concerns about discrepancies in amenities.
Food and Beverage
8.53
Food and beverage options were not explicitly mentioned, but a standard rating is applicable.
Overall Experience
8.5
The overall experience was positive with many guests indicating a likelihood of return, despite some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:37

Property Description

Modern Amenities
Featuring a rooftop pool, fitness centre, and garden, Windmill Upon Hills Serenity Retreat Genting offers a blend of relaxation and wellness facilities for a rejuvenating stay.

Convenient Location
Situated just 13 km from First World Plaza, the hotel provides easy access to popular attractions like Petronas Twin Towers and Suria KLCC, making it an ideal choice for both leisure and business travelers.

Comfortable Accommodation
Each unit at the aparthotel is thoughtfully equipped with modern conveniences such as flat-screen TVs, free WiFi, and balcony options, ensuring a comfortable and enjoyable stay for all guests.

Book now to experience the perfect blend of modern comfort and convenience at Windmill Upon Hills Serenity Retreat Genting.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 265 reviews
Cleanliness: 7.53
Service: 8.5
Location: 9.04
Room Quality: 7.99
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 8.53
Overall Experience: 8.5
A
Amiruddin • couple • my
8
2026-03-08 • via Nuitee
M
Miko Ling • extended_group • sg
6
Cons:

员工态度不是很好 而且一定要3点才可以check in 提早一点点都不可以

2026-03-04 • via Nuitee
M
Mohd Fazdli Shah • couple • my
10
2026-03-04 • via Nuitee
C
chertwei • couple • my
10
2026-03-03 • via Nuitee
L
Leeyean • solo_traveller • my
10
Great stat with good location
Pros:

The room is very spacious, clean, and comfortable. The location is excellent, as it is within walking distance of plenty of restaurants.

Cons:

Hard to get grab, it is 10min away from bus terminal.

2026-03-01 • via Nuitee
A
ANKIT • extended_group • in
1
Bad
Pros:

Nothing

Cons:

Staff is Rude.
Smelly Rooms Smelly washrooms. There is continuous smell in the Rooms and Hall.
They keep 200 rm for security deposit Even 5 star Hotel keep max 100 rm.

2026-02-24 • via Nuitee
H
HASSAN BIN • couple • my
8
The room,service is good
Pros:

Room is huge and comfitable

Cons:

Everything good

2026-02-14 • via Nuitee
R
Razin Naufal • couple • my
9
2026-02-08 • via Nuitee
A
Aleef • couple • my
7
2026-01-31 • via Nuitee
M
Mahendran • couple • my
10
Pros:

Very nice place

Easy to access

Very clean and spacious

2026-01-29 • via Nuitee
S
Subashini • couple • my
9
Pros:

Na

Cons:

Na

2026-01-28 • via Nuitee
M
Manja • couple • my
8
All good and cozy stay, definitely will repeat again. Small hiccup is just a normal thing.
Pros:

The property is nice

Cons:

Too many ants. I hope that the management able to figure out how to fix the ants problem. Event the staff is fast assist but the ants still coming back. Plus I’ve been bitten by the ants when I was sleeping.

The staff oredi change the bed sheet and spray the solutions at the kitchen but they still coming back after the solutions is gone.

But no worries, we all good just hoping that the management able to fix this issues soon.

2026-01-28 • via Nuitee
G
Gow • couple • my
7
Overall is fine.
Pros:

Location wise is good.

Cons:

Not suitable shower head right in the middle on top, sometimes bathing in mid night. Not acceptable. Some more no shower cap provided.

2026-01-27 • via Nuitee
M
Mohd Tamezer • couple • my
7
2026-01-26 • via Nuitee
M
MOHAMMAD SYAFIQ • couple • my
10
Excellent
Pros:

Everything

Cons:

Nothing

2026-01-22 • via Nuitee
Z
Zamzam • family_with_children • om
8
2026-01-19 • via Nuitee
Y
yuling • couple • my
8
2026-01-19 • via Nuitee
N
Noor • couple • my
7
2026-01-19 • via Nuitee
S
Sofia • extended_group • my
1
Worst
Pros:

No

Cons:

The smell,a lord of black worm inside toilet..

2026-01-17 • via Nuitee
P
PANJESWARI • extended_group • my
9
Pros:

Everything is nice clean and very comfortable

Cons:

Water heater is not working...no use of taking 2bathroom seen the other one is can't use better to check before guest check in

2026-01-15 • via Nuitee