Windmill Upon Hills Serenity Retreat Genting

Hotels
8.2 (265 reviews)
Jalan Permai, Genting Permai Avenue, 69000 Genting Highlands, Pahang Windmill Upon Hills , Genting Highlands , my

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Sauna
Non-smoking throughout
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Welcoming staff
Great location
Cons:
Incomplete amenities
Slow water pressure

Categories

Cleanliness
7.53
Cleanliness received mixed reviews; while some praised it, others mentioned missing towels and unresponsive cleaning service.
Service
8.5
Staff were acknowledged as welcoming and helpful, contributing positively to the overall service experience.
Location
9.04
Guests appreciated the excellent and convenient location, especially for shopping and access to eateries.
Room Quality
7.99
The room size was generous, and amenities were generally well-received, though some reported a poor match with photos.
Amenities
7.52
Amenities were highlighted positively but complaints about missing items like towels and a mop reduced the score.
Value for Money
7.98
Guests found the hotel to present good value for a short stay despite some concerns about discrepancies in amenities.
Food and Beverage
8.53
Food and beverage options were not explicitly mentioned, but a standard rating is applicable.
Overall Experience
8.5
The overall experience was positive with many guests indicating a likelihood of return, despite some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:37

Property Description

Modern Amenities
Featuring a rooftop pool, fitness centre, and garden, Windmill Upon Hills Serenity Retreat Genting offers a blend of relaxation and wellness facilities for a rejuvenating stay.

Convenient Location
Situated just 13 km from First World Plaza, the hotel provides easy access to popular attractions like Petronas Twin Towers and Suria KLCC, making it an ideal choice for both leisure and business travelers.

Comfortable Accommodation
Each unit at the aparthotel is thoughtfully equipped with modern conveniences such as flat-screen TVs, free WiFi, and balcony options, ensuring a comfortable and enjoyable stay for all guests.

Book now to experience the perfect blend of modern comfort and convenience at Windmill Upon Hills Serenity Retreat Genting.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 265 reviews
Cleanliness: 7.53
Service: 8.5
Location: 9.04
Room Quality: 7.99
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 8.53
Overall Experience: 8.5
A
Amber • couple • my
8
A great spot for a bit of r&r without the frills but all of the comfort🙌🏼
Pros:

Accessibility and convenient super fast check in and check out.

Cons:

The restaurant forgot about our order and we left hungry after an hour. It was dine-in around 8pm.

2026-05-09 • via Nuitee
S
Simpangan Homestay • solo_traveller • my
10
2026-05-08 • via Nuitee
Z
zunaidah • solo_traveller • my
10
2026-05-06 • via Nuitee
V
Vivien • extended_group • my
7
To performance the maintenance
Pros:

The apartment spacious

Cons:

The air conditioning is lacking while we on it

2026-05-06 • via Nuitee
P
Parimala • solo_traveller • my
10
2026-05-02 • via Nuitee
J
Jessy • solo_traveller • my
6
2026-04-25 • via Nuitee
W
WAN ZAYUHISHAM • solo_traveller • my
10
Pros:

Bilik luas dan selesa

2026-04-24 • via Nuitee
M
M S Remyla • couple • mu
5
2026-04-18 • via Nuitee
N
Nurlisa • family_with_children • my
8
I will repeat again!!
Pros:

I like it very much! The property is soooo comfortable, my kids love it.. it locate at very strategic places. Lots of stores as KK, 99 speedmart and also kedai runcit. The pool is amazing.. All security is helpful and very kind.. surely repeat after this..

2026-04-17 • via Nuitee
D
Dennis • couple • my
8
2026-04-04 • via Nuitee
M
Myrul • couple • my
10
Pros:

View mlam sangat cantikk

2026-04-03 • via Nuitee
R
Raliyusnita • couple • my
8
Berpuas hati
Pros:

Bilik bersih bilik besar luas dan sangat selesa

Cons:

Tiada

2026-04-01 • via Nuitee
C
cv • family_with_children • my
8
2026-03-31 • via Nuitee
S
Shehzad • couple • pk
10
Pros:

Very lucrative place and value for Money as well.

Cons:

The shuttle service to nearby attractions missing and the taxi price is too high

2026-03-30 • via Nuitee
N
Nurul • couple • my
10
2026-03-27 • via Nuitee
K
Kyle • couple • gb
4
Not Great
Pros:

Location was convenient

Cons:

Hardly any water pressure in the shower in the morning, duvet inner had black mould, no hand soap in bathroom, the TV signal was terrible and had to keep moving the antenna around

2026-03-23 • via Nuitee
S
Sam • couple • my
8
2026-03-21 • via Nuitee
S
Schelina • couple • de
7
Naja, riesen Wohnblock
Pros:

Tolle Aussicht

Cons:

Sehr verwirrend, da es drei Gebäude sind ohne Gang dazwischen.. wenn man vom Parkhaus kommt keine Ahnung mehr wie man zum Eingang findet.. man muss von der Garage erst unten einchecken und dann in Stock 3, hier muss man dann den Aufzug wechseln wenn man im anderen block ein Zimmer hat. Möchte man ganz hoch muss man im Stockwerk 40 nochmal den Aufzug wechseln, da keiner ganz hoch fährt… echt nervig

2026-03-21 • via Nuitee
A
ABDUL HALIM • extended_group • my
10
2026-03-20 • via Nuitee
D
diva • couple • my
9
Pros:

Booked second time once the first stay was good

2026-03-19 • via Nuitee