Hawthorn Extended Stay by Wyndham Bloomington

When I checked in, I was given a room with one bed and one sofa, even though I had booked two beds and a sofa. I went back to the front desk, and after they spent about 5–7 minutes double-checking the details, the staff member realized the mistake, apologized for the inconvenience, and gave me the room I had actually booked. It wasn't a big deal, really—they quickly rectified the situation and apologized. Everything else was fine.

Looks like it was maybe in the middle of a management change and some remodeling. Definitely needed some updating on some things. Pool and bar were closed.

Pool closed

Nothing

The fact the pool was shut down by the health dept!, Bar shut down on a Saturday night, hairdryer didn't work, found two baby cochroaches in the bed, other than those things it was fine, it would have been nice to know the pool was down, cause I only book hotels that have operational pools! Book it.com didn't say it wasn't open. Would I stay there again? Only if those things mentioned were corrected,

Needed handyman repairs, fairly dated, bar and pool were closed, only the main floor ice machine was working

The bed from sofa was not coming out and the one bar wasn't connected when it finally came out so the bed wasn't sturdy.

The pool was closed and the booking site didn't show that the pool was closed. After traveling 4 1/2 hours we check in and find out the pools closed and that was why we booked the hotel room at this facility.

Immensely disliked!! Very very dissatisfied. Room had bedbugs! Immediately exited and spoke with front desk, they did not seem or act surprise. I was told the management would contact us and never called. I’ve tried to initiate a refund and was told I needed to submit pictures after I had already exited the property unfortunately I left so quickly I didn’t take pictures. I would not recommendbooking.com nor this property in my life again unless they were to provide me with a refund because this is horrible customer service.

All of it.

Baseboards were missing,I decided to stay in town longer and asked to stay 1 more night and the rate went up from $175.00 a night to $334.00 a night.No options for a later checkout other than 30 minutes after 12 noon

Pool was closed

use of TV / need hotel staff help to set up

Room access keys were very unreliable. I had to get my access cards redone 4 times in 5 days. After a long day, the last thing I wanted to do was trudge to the front desk to get a working key. The housekeeping staff was not reliable. Our room was supposed to be cleaned daily, that only happened 2 times. The front desk response was to tell me that housekeeping had told the front desk that our room was cleaned. After the 3rd time they failed to clean our room, I asked for the manager to call me. It’s been 5 days since I checked out, and I’m still waiting for that call. The WiFi was worthless in the evening. Even with a mostly empty hotel, I could not stream a movie consistently. Breakfast, while extensive, was hit or miss. Waffles, toast, and cereal, was ok, hot foods on the steamer table were meh at best. Sat too long with too much heat and it turns eggs rubbery, biscuits hard, gravy gloopy, and potatoes greasy.