Shangri-La Karesansui Hotel

I have never stayed in a hotel with so much hospitality as this. Truely amazing!! The location was amazing, right in the old town but in a location that was quiet and peaceful. The family running it were so helpful and welcoming.

La ubicación es excelente, en el old town pero en una calle tranquila. Fueron por nosotros a la estación del tren y nos ayudaron a organizar un tour. Las niñas del staff son muy lindas y cariñosas, preparan el desayuno con mucho cariño. Hotel lindo cómodo y limpio.

The hotel is well located, and has a bold design (very contemporary). But don’t be fooled by the cool photos. The actual building is precarious (as I explain below). On the upside, the staff is exceedingly kind, and the breakfasts were incredibly good.

The hotel is well located, and has a bold design (very contemporary). But don't be fooled by the cool photos. The actual building is precarious (as I explain below). On the upside, the staff is exceedingly kind, and the breakfasts were incredibly good.

Accueil très sympathique et professionnel. L'hôtel est confortable et bien aménagé. Le petit déjeuner était très bon.

Great location, but quiet. Very welcoming and helpful management and great breakfast. Lovely friendly dog saying hi too

Nice rooftop terrace cafe next door

The staff were attentive and accommodating. They were very patient with our questions and helped us solve for any problems we may have. We had to leave very early the last day to make our train and they packed a breakfast for us to go. I loved my stay here.

客栈的老板和员工都非常好，服务周到温和友善，推荐了周边好吃好玩的地方。环境漂亮安静，还有狗狗小哈和猫猫们！交通便利，可以步行去古镇，期待下次入住！

Location was very good in the old town and in a quiet area just a short walk from all the shops and restaurants. Breakfast was excellent, best so far compared to Dali and Lijiang. Staff friendly and discreet. Room was spacious and quiet

Pretty much everything was great. The lady at reception (Liu-Liu, and my apologies if that's mis-spelled) was delightful, and so helpful. She organised transport for us, and even paid for it. She gave us a free very late check-out. The breakfast was fantastic (but be aware it's not a buffet). Our room and bed and shower were lovely. We worked out that the toilet sees one approaching, which was fun. The location is perfect: in the old town, but quiet, and a taxi can get within about 20 metres.

We had an incredible stay at Karensansui! The hotel is , with clean, comfortable rooms that are instantly make you feel at home. The location is perfect for those who want to be in the old town but on a quiet street. The breakfast is delicious and the owners are wonderful! They helped us with all our logistics and securing a great driver for our day trip. I cannot recommend this hotel highly enough. We will be back.

It feels more like a homestay rather than hotel. very cozy, local feeling. love the breakfast that Liu Liu made every morning - changes every morning. Plus point is their resident husky Xiao Ha who would greet us every morning.

We had a wonderful stay at this hotel. The room was very spacious and clean, and the location was excellent. What made our experience truly special was the host and his team — they were incredibly kind, helpful, and caring throughout our stay.

We experienced altitude sickness during our trip, and they took very good care of us and made sure we were comfortable. The host also personally arranged pick-up and drop-off at both the train station and the airport, even at 6am, which we really appreciated.

Another thoughtful touch was preparing breakfast for us to take away when we had to leave early. The breakfast was delicious and very healthy.

Highly recommend this hotel for both the comfort and the exceptional hospitality!

Amazing staff 0 treated us like family. Cool hotel just off the main walking streets of Old Town.

The stay was very comfortable and pleasant. The place is very tastefully done and has very serene and calm vibes. The staff is very friendly and are at your service all the time. The breakfast was very delicious and wholesome.