Shangri-La Karesansui Hotel

Hotels
9 (86 reviews)
No.46, North Gate Street, Dukezong Ancient City , Shangri-La , cn

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Car hire
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Warm hosts
Excellent service
Great breakfast
Spacious rooms
Good location
Cons:
Nothing mentioned

Categories

Cleanliness
8.96
Very clean and well-maintained environment throughout the stay.
Service
9.43
The hosts are exceptionally warm and helpful, providing a personal touch.
Location
8.97
Conveniently located a short walk from the ancient town.
Room Quality
8.92
Rooms are spacious, aesthetically designed, and well-appointed.
Amenities
8.95
Includes useful features like a heater, humidifier, and heated floors.
Value for Money
8.91
Offers great comfort and quality at a reasonable price.
Food and Beverage
8.96
Breakfast was consistently praised for its quality and variety.
Overall Experience
8.93
A memorable stay that exceeded expectations in every aspect.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:55

Property Description

Prime Location in Shangri-La
Luxurious Rooms & Amenities
Exceptional Customer Service

Experience a serene stay in the heart of Shangri-La at Shangri-La Karesansui Hotel. Indulge in our comfortable rooms with modern amenities, including free WiFi and flat-screen TVs. Explore the nearby Guishan Park or unwind in our tranquil garden. Our attentive concierge and tour desk are always at your service. Don't miss out on a delightful dining experience at our on-site restaurant. Book your stay now and enjoy a memorable getaway at Shangri-La Karesansui Hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 86 reviews
Cleanliness: 8.96
Service: 9.43
Location: 8.97
Room Quality: 8.92
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.96
Overall Experience: 8.93
M
maxim • couple • nl
8
Pros:

Location, price and comfort very competitive

Cons:

Bathroom bit small but in bedroom is a nice bathtub

2026-01-31 • via Nuitee
Y
Ye Ring • couple • sg
9
Would definitely go back!
Pros:

Service was exceptional, staff were super friendly, welcoming and helpful. Bonus was the dog named Xiao Ha (:

Breakfast was very sumptuous and it changed everyday. Coffee was also really good!

Cons:

Some parts of the toilet can use some touch up but it's really minor

2026-01-06 • via Nuitee
은행나무 • family_with_children • cn
10
Pros:

직원 모두가 친절하고, 위치도 매우 좋습니다. 조식도 정말 훌륭합니다. 서비스 최고이며 다음에도 꼭 다시 오고싶어요.

Cons:

없어요

2026-01-05 • via Nuitee
X
XUN • extended_group • cn
10
非常推荐 早饭太好了
Pros:

设施 早饭 老板都100分

Cons:

晚上地暖太热了 🤣

2026-01-04 • via Nuitee
H
Hwee Hoon • couple • sg
9
2025-12-27 • via Nuitee
A
Azwiza • couple • sg
10
Fabulous hosting by warm couple
Pros:

The hosts are exceptionally warm and hospitable. Liu Liu and her husband prepared the best breakfast for us in all the 10 days in Yunnan, and for that, we are eternally grateful to them. The room is also fabulous to say simply especially the heated floor. Everything is perfect. We couldn’t stop raving about this accomodation to our friends. The hotel is also a short walk to the ancient town. Thank you to the hosts. Highly recommended!

Cons:

Nothing.

2025-12-20 • via Nuitee
I
IBRAHIM • family_with_children • my
10
A place to stay in Shangri-la. People here is exceptionally great.
Pros:

The owner/staff is exceptionally polite, helpful and nice. They always go extra mile to make us feel comfortable and home.

Cons:

Nothing.

2025-12-13 • via Nuitee
L
Li • family_with_children • sg
10
The hotel feels very homely and comfortable .the room is also very nice.
Pros:

I like the atmosphere because it has a nice feelling. There is also a very cute dog that is very friendly.

2025-12-06 • via Nuitee
A
Aaron • couple • au
10
Amazing staff so thoughtful and generous and a wonderful experience
Pros:

The breakfast room and the welcome area were quite lovely. The entire complex and the sunroom were real highlights. Our room was very spacious and well appointed.

2025-12-04 • via Nuitee
H
hyun ran • family_with_children • kr
10
Pros:

고산병으로 넌무 힘든 우리를 데리고 병원도 데려가 주시고 공항픽업도 해주시고 친절함에 진심 감사드립니다

Cons:

샹그릴라를 체험하지 못하고 당일 돌아온게 넘 아쉽습니다

2025-12-03 • via Nuitee
Y
Yanhan • couple • sg
10
Very pleasant stay.
Pros:

Booked here for the second night after our hike at 雨崩. Equally pleasant and nice coming back to a hotel that has rooms warm enough during winter. Was surprised to note that breakfast was a different menu! Most hotels just repeat their menu every morning but the owner put in effort to cook something different each time. They also helped stored our luggage with them when we were away for the hike, and brought the luggage up to our room before we were back 5 days later.

Cons:

Nil

2025-12-01 • via Nuitee
Y
Yanhan • couple • sg
10
Awesome. Will stay again
Pros:

Room's are aesthetically designed, room heater is more than sufficient (which we feel is always lacking in other hotels during winter season). Had extended chats with the owner who is extremely friendly and gave good recommendations. Could also tell that they invested a lot in this hotel such as the bed, heating devices, humidifier etc. Breakfast was very good. We also easily arranged for transport to get out of town with their help.

Cons:

Nil

2025-12-01 • via Nuitee
C
Chong Teck • couple • sg
8
2025-11-21 • via Nuitee
D
Di Calvin • extended_group • sg
10
The kindest and warmest hosts in Shangri-la in a beautiful Zen-like environment
Pros:

The hosts were amazingly friendly, kind and warm...the warmth, especially, was so important to us when the weather was so freezing cold. Stay here if you would like to feel as if you are staying with friends, rather than at an impersonal international chain hotel.

The design of the hotel is one-of-a-kind too. Beautiful individual villa layout in Zen style that you wouldn't find anywhere else in Shangril-la. And the location is quietly peaceful, yet conveniently located within the ancient city.

Definitely recommend staying here! Our trip to Shangri-la wouldn't have been as memorable otherwise...🥰

Cons:

When the hosts are that great, nothing else matters really.🤗

2025-11-20 • via Nuitee
N
Natasha • extended_group • it
10
Everything fine
Pros:

Perfekt Lage, sehr sehr freundliche Gastgeber, Heizdecke, super feine Betten

Cons:

Moderne Ausstattung - nicht immer praktisch

2025-11-09 • via Nuitee
F
Florina • couple • sg
10
Fantastic stay - a huge recommend!
Pros:

Highly recommend! The staff were exceptionally friendly. Our spacious room had everything we needed: a heater, humidifier, and the amazing comfort of a bathtub - perfect after a cold day out. Plus, breakfast included a nice coffee latte.

Cons:

Nothing.

2025-10-26 • via Nuitee
T
Thi Tuyet Nga • family_with_children • vn
9
2025-10-24 • via Nuitee
M
Matt • couple • us
10
2025-10-23 • via Nuitee
Y
Yihao • couple • cn
10
2025-10-07 • via Nuitee
N
Nancy • extended_group • nl
9
Aanrader
Pros:

Sfeer, locatie, eigenaresse zeer behulpzaam, goed ontbijt.

Cons:

-

2025-10-03 • via Nuitee