Petit Helvetia Budget Hotel

Hotels
7 (2363 reviews)
Bahnhofstrasse 72 , Zermatt , ch

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Safety deposit box
Ski storage
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Good breakfast
Cons:
Noise issues
Lack of staff

Categories

Cleanliness
6.39
Some reviews mention cleanliness positively, but others indicate issues with rooms and utensils not being clean.
Service
7.36
Mixed feedback about hotel staff availability; service is noted to be friendly when present, but many reviews mention lack of staff.
Location
8.4
Consistently praised across multiple reviews for being in an ideal location.
Room Quality
6.35
Rooms described as a bit dated and some issues raised about noise.
Amenities
5.88
Amenities seen as lacking, particularly with respect to basic facility functions like WiFi and television.
Value for Money
6.84
Guests appreciate price relative to location and service, but some feel certain amenities do not meet expectations.
Food and Beverage
7.89
Breakfast received positive remarks in several reviews, though some suggested a lack of variety.
Overall Experience
6.86
General sentiment reflects a mix of positive location and value but with significant drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:53

Property Description

Prime Location in Zermatt
Hotel Helvetia is situated on the renowned Bahnhofstraße in the vibrant center of Zermatt, just a short 4-minute stroll from both the train station and the Gornergrat cog railway.

Comfortable Rooms with Modern Amenities
Guests can enjoy cozy rooms at Hotel Helvetia, each equipped with a private bathroom and cable TV, ensuring a comfortable stay during their visit to Zermatt.

Delicious Dining Options
Start your day with a delightful Swiss buffet breakfast, and later indulge in a variety of Swiss specialties and Thai dishes at the hotel's restaurant.

Book your stay at Hotel Helvetia now to experience the perfect blend of convenience, comfort, and culinary delights.

Important information:

Please note that Zermatt is a car-free village. Guests can park a car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 9 years old stay for free when using an existing bed.
    Children from 10 years old to 17 years old stay for CHF 15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7
Based on 2363 reviews
Cleanliness: 6.39
Service: 7.36
Location: 8.4
Room Quality: 6.35
Amenities: 5.88
Value for Money: 6.84
Food and Beverage: 7.89
Overall Experience: 6.86
L
Lynch • solo_traveller • ch
4
Pros:

It was central and easy to get around

Cons:

The reception was closed and I just grabbed the key from the reception area myself. The floor in the shower almost flooded because the drainage was blocked. The toilet cleaner holder had so much water inside and very unhygienic. It was very small inside and wasn't cheap either.

2026-05-09 • via Nuitee
S
Sawa • extended_group • jp
8
2026-05-08 • via Nuitee
H
Hien • extended_group • us
10
Overall, we are very happy with what we paid for in Zermatt
Pros:

Check-in time supposed to be at 2:00, but we arrive a little passed 12:00 all 2 rooms were ready to check in. We were very satisfied about that.

Cons:

Toilet bowl cover is broken and bathroom door is broken too in my room #2 floor 1.
Just a little confused by the time we arrived at location, it took us a while to find the sign to your hotel, afterwards everything is simple with the list and room key board

2026-05-08 • via Nuitee
M
Markus • solo_traveller • ch
8
Pros:

Top Lage mitten im Zentrum.

Cons:

Ordnung im Treppenhaus könnte besser sein.

2026-05-07 • via Nuitee
V
Villarroel Annas • couple • bo
10
Pros:

Me encantó todo el cuarto, la comodidad, y la ubicación m

2026-05-06 • via Nuitee
C
Christine • couple • gb
5
Quirky ‘old world’ budget hotel, not cheap, with good breakfast and location but difficult access
Pros:

The breakfast was good - fruit, hard-boiled eggs, nice bread, jams, cheeses and charcuterie, pastries, with friendly breakfast staff. Breakfast room had character, in old world alpine style. Location was good, less than 10 minutes walk from station.

Cons:

No reception staff at a 5pm arrival time . Very steep narrow stairs with no elevator, so may not be suitable for people with even mild restrictions on mobility if carrying suitcases. Beds clean but bedding clearly tumble dried with no attempt at ironing. Water for shower hard to get to a low enough temperature to shower, than would suddenly turn scalding hot. Opposite a bar so some rooms may be noisy.

It’s a budget hotel but is expensive, though we understand everything in Zermatt is expensive!

2026-05-06 • via Nuitee
N
Nino • couple • ch
7
2026-05-06 • via Nuitee
N
Nurul Syafiqah • solo_traveller • nz
10
Excellent
Pros:

Location, breakfast

Cons:

N/A

2026-05-06 • via Nuitee
J
Jiraporn • solo_traveller • th
10
2026-05-05 • via Nuitee
P
Parunya • family_with_children • th
9
2026-05-05 • via Nuitee
J
Jiraporn • solo_traveller • th
10
2026-05-05 • via Nuitee
F
Francisco • solo_traveller • es
8
2026-05-04 • via Nuitee
T
trevor • solo_traveller • gb
5
Poor experience in Zermatt
Pros:

The location was very ideal.

Cons:

On arrival we walked up the joint hotel /restaurant staircase, the only entrance, to be greeted by a surly man who pointed at the hotel key rack and barked "this isn't the hote y'knowl"! Whilst we acknowledge that we booked a traditional chalet, we experienced some unexpected issues. We were located on the top, fourth, floor accessed via a narrow staircase. According to the room details there was a recently installed fire escape located next to the window in the stairwell. We searched but there wasn't one. The room though quaint was tired. We could'nt operate the shower situated over a worn jacuzzi bath. The only person we saw, was a young woman who seemed to be providing all the services the next morning. She was very plessant.

2026-05-04 • via Nuitee
L
Liliane • family_with_children • ch
8
2026-05-03 • via Nuitee
W
Wilson • couple • us
9
Great stay for a day or two
Pros:

Excellent location. Close to everything

Cons:

This is an old property so no elevator. If you are old and heavy, not good for you. Not sure about other rooms but the shower space is really small.

2026-05-03 • via Nuitee
S
Srikanta Dutta • family_with_children • de
5
Pros:

The location is excellent - very close and easily walkable from the station. That said, Zermatt is quite small, so most hotels are conveniently located within walking distance anyway.

Cons:

The room felt very cramped and quite small. The shower was too tight to stand comfortably. There is no lift, which can be inconvenient. Breakfast was average and nothing special. So around/over 200 euros is overpriced.

2026-05-03 • via Nuitee
S
Sabrina • solo_traveller • au
5
The staff were quite grumpy. Stained sheets and carpet along with the stairs and builders made it the worst stay of my t
Pros:

Location excellent, reasonable price

Cons:

Sheets and carpet had stains. Builders working in open room only metres opposite my window. Too many stairs for anyone with luggage or knee issues. I did advise in advance and asked for a lower room. If I had been told they were giving me third floor up circular wooden stairs, I wouldn’t have stayed. Had to restrict my room visits due to stairs and builders. Step up and over into bath for shower difficult as it is higher than most.

2026-05-01 • via Nuitee
G
gerchak • solo_traveller • ar
10
Pros:

Ubicacion. Atencion personal

Cons:

3 pisos por escalera

2026-05-01 • via Nuitee
E
Eveline • extended_group • ch
5
Pros:

Gut gelegen, nähe Bahnhof

Cons:

Kleines Zimmer Für eine Nacht i. O.

2026-05-01 • via Nuitee
K
Katja • solo_traveller • ch
7
Pros:

Bequemes Bett
Super Lage
Sauber

Cons:

Frühstück könnte ein bisschen reichhaltiger sein

2026-05-01 • via Nuitee