Petit Helvetia Budget Hotel

Hotels
7 (2293 reviews)
Bahnhofstrasse 72 , Zermatt , ch

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Safety deposit box
Ski storage
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Good breakfast
Cons:
Noise issues
Lack of staff

Categories

Cleanliness
6.39
Some reviews mention cleanliness positively, but others indicate issues with rooms and utensils not being clean.
Service
7.36
Mixed feedback about hotel staff availability; service is noted to be friendly when present, but many reviews mention lack of staff.
Location
8.4
Consistently praised across multiple reviews for being in an ideal location.
Room Quality
6.35
Rooms described as a bit dated and some issues raised about noise.
Amenities
5.88
Amenities seen as lacking, particularly with respect to basic facility functions like WiFi and television.
Value for Money
6.84
Guests appreciate price relative to location and service, but some feel certain amenities do not meet expectations.
Food and Beverage
7.89
Breakfast received positive remarks in several reviews, though some suggested a lack of variety.
Overall Experience
6.86
General sentiment reflects a mix of positive location and value but with significant drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:53

Property Description

Prime Location in Zermatt
Hotel Helvetia is situated on the renowned Bahnhofstraße in the vibrant center of Zermatt, just a short 4-minute stroll from both the train station and the Gornergrat cog railway.

Comfortable Rooms with Modern Amenities
Guests can enjoy cozy rooms at Hotel Helvetia, each equipped with a private bathroom and cable TV, ensuring a comfortable stay during their visit to Zermatt.

Delicious Dining Options
Start your day with a delightful Swiss buffet breakfast, and later indulge in a variety of Swiss specialties and Thai dishes at the hotel's restaurant.

Book your stay at Hotel Helvetia now to experience the perfect blend of convenience, comfort, and culinary delights.

Important information:

Please note that Zermatt is a car-free village. Guests can park a car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Check-in and check-out hours:

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 9 years old stay for free when using an existing bed.
    Children from 10 years old to 17 years old stay for CHF 15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7
Based on 2293 reviews
Cleanliness: 6.39
Service: 7.36
Location: 8.4
Room Quality: 6.35
Amenities: 5.88
Value for Money: 6.84
Food and Beverage: 7.89
Overall Experience: 6.86
T
Thomas • extended_group • nl
9
Excellent budget hotel with Matterhorn view
Pros:

Amazing location, smooth check-in and well worth its price. The bed is very comfortable, we even had matterhorn view from the balcony.

Cons:

Nothing!

2026-03-13 • via Nuitee
P
Patrick • extended_group • ch
2
Pros:

petit dejeuner

2026-03-12 • via Nuitee
J
Jennifer • couple • au
8
Pros:

We like that the hotel was within walking distance of the train station - an easy walk up the main street. A short walk up past the hotel we were able to see the peak of the Matterhorn. Fantastic! We were right in the hub of Zermatt with plenty of restaurants to choose from including Italian cuisine on the first floor of the hotel. We also liked that we were able to experience staying in a genuine ski type lodge.

Cons:

The tightness of the room and bathroom. The room was rudimentary and very dated and could do with a facelift.

2026-03-08 • via Nuitee
V
Valdeci • couple • br
6
Pros:

Localização

Cons:

Internet ruim

2026-03-08 • via Nuitee
J
jon • couple • sk
7
Cons:

Extremely noisy until about 4 in the morning due to the nightclub / bars.

2026-03-06 • via Nuitee
J
Jacob • couple • us
7
Pros:

It is a great location right on the main street about halfway between the train station and the gondola. The breakfast was decent and the the room was great except for the bathroom.

Cons:

The bathroom was extremely awkward with the toilet squeezed between the sink and the wall. Barely enough room to sit. There was also no true shower. It was a tub with a hand held wand. Also has a super tight staircase which made carrying skis up and down a pain.

2026-03-06 • via Nuitee
R
Rowan • extended_group • au
8
Cozy & an amazing location
Pros:

Centre of town

Cons:

Carrying bags up the small staircase

2026-03-05 • via Nuitee
R
Ralph • solo_traveller • nl
7
2026-03-05 • via Nuitee
R
Roman • solo_traveller • gb
8
2026-03-05 • via Nuitee
J
Jürgen • couple • de
8
Urig und gemütlich in Zermatt!
Pros:

Super Lage in der Bahnhofstrasse inmitten von allem mit schönem Frühstück inklusive. Uriges und gemütliches Zimmer.

Cons:

Steiler Treppenaufstieg, anstrengend mit Gepäck!

2026-03-03 • via Nuitee
L
Liudmila • family_with_children • ch
9
В комнате 2 заменить душевые дверцы
Pros:

Расположен отель в центре, недалеко от вокзала.

Cons:

Из улицы доносится сильный шум.
В душевой кабинке были сломаны дверцы, отсутствовала их часть, была дырка и вода лилась на пол.

2026-03-03 • via Nuitee
L
Luke • couple • us
10
2026-03-01 • via Nuitee
H
Harry • couple • gb
2
Noisy, uncomfortable and over priced.
Pros:

Staff were friendly and it was a good location.

Cons:

I rarely leave negative reviews, but this was genuinely one of the worst hotel stays I’ve ever had — especially at £250 per night, which feels completely unjustifiable for what you get.

The biggest issue is the complete lack of noise insulation. The hotel is surrounded by bars, and the noise outside goes on late into the night. Unfortunately, the building itself offers absolutely no soundproofing. It genuinely felt like the street noise was inside the room with us. On top of that, the walls are paper thin — we could clearly hear our neighbours talking and moving around, and at times it honestly sounded like they were trying to come through our wall.

Sleep was nearly impossible. This was hands down the worst night’s sleep I’ve had in a hotel.

The room itself was also extremely uncomfortable. It was boiling hot with no way to adjust the heater or temperature, and there are no proper windows — just the balcony door. We couldn’t leave it open because of the excessive noise from outside, so the room felt stuffy and airless all night.

The bathroom was tiny and cramped. The bed situation was bizarre — two single beds pushed together inside a double frame, which made it uncomfortable and awkward to sleep on. The curtains are very thin and let in a lot of light early in the morning, adding to the sleep issues.

Other frustrations:
• Several plug sockets didn’t work properly with adapters.
• Breakfast options were extremely limited and underwhelming.
• Overall finish and comfort did not match the price point at all.

For £250 per night, I expect comfort, basic functionality, and the ability to sleep. Unfortunately, this hotel delivered none of those. I would not stay here again and cannot recommend it, especially given the price

2026-03-01 • via Nuitee
U
Ulrike Schlitt • couple • de
9
Pros:

Das traditionelle, alte Haus. Die Pizza und der Service im Restaurant.

Cons:

Es war schon sehr eng.

2026-03-01 • via Nuitee
J
José • couple • ch
6
Pros:

L’emplacement

Cons:

Vétusté et la douche trop petite et parois HS

2026-02-28 • via Nuitee
W
WEI • solo_traveller • cn
1
2026-02-28 • via Nuitee
M
MAI • couple • jp
3
1泊の人向け
Pros:

朝早くのチェックアウトだったが、受付は不在だったけど、電話対応をしていただけました。

Cons:

チェックインの時間に受付の方がいませんでした。
ホテルの案内表示が見つけにくく、ホテルへの入り方が分かりませんでした。

2026-02-28 • via Nuitee
D
Dilek • couple • tr
9
2026-02-27 • via Nuitee
S
Sylwia • couple • pl
3
Cons:

Bardzo mały pokój i łazienka. Cena ogromną komfort żaden.

2026-02-27 • via Nuitee
N
Nuno • couple • ch
3
Fraco
Pros:

Nada

Cons:

Por esse preço esperava melhor

2026-02-27 • via Nuitee