Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Safety deposit box
Outdoor furniture
Front desk (limited hours)
Free wired internet
Offsite parking discounted rates available
Private beach nearby
Internet access
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Cons:
Noise from neighboring establishments
AC issues

Categories

Cleanliness
8.48
The hotel is described as very clean and well-maintained but dealt with some noise issues from neighboring establishments.
Service
9.95
The staff was cited as friendly, welcoming, and attentive throughout the stay, providing excellent service.
Location
9.49
Located in the heart of Tulum beach, easy access to restaurants and nightlife, praised for its perfect setting.
Room Quality
8.94
Rooms were noted as beautiful, soundproof, and comfortable, with some reservations about the AC functionality.
Amenities
8.47
Lacked amenities such as a spa, but beach access and cleanliness were highlighted.
Value for Money
8.93
Guests felt they received good value for money considering the hotel’s location and service.
Food and Beverage
7.98
Mixed feedback on drinks at the bar; some found lacking in flavor and alcohol content.
Overall Experience
8.95
The overall stay was enjoyable with many positive aspects, though marred slightly by noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 23:35

Property Description

Tropical Oasis by the Beach
Exciting Activities and Excursions
Relaxation and Dining Options by the Water

Book your beach getaway at Azucar Hotel Tulum today.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.9
Based on 40 reviews
Cleanliness: 8.48
Service: 9.95
Location: 9.49
Room Quality: 8.94
Amenities: 8.47
Value for Money: 8.93
Food and Beverage: 7.98
Overall Experience: 8.95
L
Laurent • couple • au
10
Recommend to stay here, hotel is great!
Pros:

Hotel looks brand new and looks fantastic. Staff were super nice and super helpful.
Location is right in the middle of shops and restaurants with everything walking distance away.
We had a fantastic stay!

2026-03-05 • via Nuitee
K
Karolina • family_with_children • pl
10
Wspaniałe miejsce, przerosło nasze oczekiwania. Polecamy
2026-03-01 • via Nuitee
N
Niki • family_with_children • ca
10
The property has been renovated and new ownership as of 2025 so disregard previous comments. I was traveling with my par
Pros:

The staff were friendly, we felt safe, the facility was beautiful and clean.

2026-02-26 • via Nuitee
R
Roxana • couple • ro
1
Cons:

Be careful with this hotel, I made a reservation with them on booking and they canceled it and said I could pay directly with them, only they asked me for more than on booking!

2026-02-23 • via Nuitee
M
Maja • family_with_children • si
10
2026-02-23 • via Nuitee
J
Jolanta • extended_group • lt
10
2026-02-14 • via Nuitee
S
Silvan • couple • ch
10
Pros:

Gourmet Restaurant

2026-02-12 • via Nuitee
M
Maximiliano • couple • ar
10
2026-02-08 • via Nuitee
S
SEDA • family_with_children • tr
9
Çok iyi bir seçimdi
Pros:

Personel pozitif ve güler yüzlü
Otel temiz
Oda büyüklüğü ve koşulları süper
Oda temizliği her gün yapıldı
Yemekleri çooook lezzetli
Kesinlikle tavsiye ederim

2026-01-30 • via Nuitee
R
Roxana • couple • ro
1
Cons:

Be careful with booking at this hotel, they cancel the room on booking and make you pay directly at the hotel and ask for more money.

2026-01-28 • via Nuitee
M
Mario • solo_traveller • br
10
Que lugar Maravilhoso!
Pros:

Tudo perfeito! Acomodação, Piscina, Restaurante, o beach club além dos funcionários serem super atenciosos, inclusive a Mônica Gerente que é uma pessoal que gosta do so hotel e do que faz. O Hotel ainda conta com uma piscina no 3o andar e um terraço em cima do restaurante com vista para a praia. Voltaria mais vezes!

2026-01-27 • via Nuitee
C
Claudia • family_with_children • ch
10
2026-01-23 • via Nuitee
S
Spyros • couple • cy
10
2026-01-19 • via Nuitee
M
Maria • family_with_children • us
8
My stay was welcoming and accommodating.
Pros:

The property is right in the middle of all the beach clubs. It is also a beach front property. You can access the beach at any given time. There is a guard outside in the after hours. Staff makes you feel super safe!

Cons:

They have no small bedroom coffee makers. Or available coffee for guest unless you order at their kitchen. That’s a big deal for me.
Also, i follow news in the morning, so no tv’s. Fyi; I vacationed during the seaweed season which is June. If you don’t like the noise from the surrounding clubs this is not your place.

2026-01-19 • via Nuitee
A
ASHLEY • couple • us
10
Wonderful Hotel, staff, beach, and location!
Pros:

We loved our beautiful ocean front room, the view and location were perfect. Also liked no TV's or phone in the room. The staff here was so friendly and welcoming. They were attentive and responsive to all our needs. The location of the hotel is perfect. It's a little on the quiet side but perfectly seated in the heart of all the action, there are many restaurants and beach clubs in walking distance. The beach is beautiful and flat in frontand the staff keeps it clean.
Truly, the experience was wonderful and we can't thank the staff enough. Every. Single. One. Of. Them!

2026-01-03 • via Nuitee
S
Shazinder • family_with_children • be
10
Excellent friendly staff! Location and value for money in Tulum beach area
Pros:

Really in the heart of Tulum beach scene, taxis can be a pain in that area but this location makes it super easy to got to all the main restaurants and nightlife!

Cons:

We only spent 3 nights! Needed to spend more time1

2026-01-02 • via Nuitee
C
Christine • couple • fr
10
Perfectly location boutique hotel, right on the beach & the room itself was very nice & new! The daily cleaning
Pros:

The location was amazing & it was super clean & new the hotel.

2025-12-27 • via Nuitee
J
Jörg • extended_group • de
7
Gute Location - teuer
Pros:

Sehr sauber - gute Lage

Cons:

Kein Spa - Frühstück teuer

2025-12-26 • via Nuitee
M
MELSI • couple • it
10
Una bella sorpresa
Pros:

Spiaggia pulita, personale disponibile

2025-12-25 • via Nuitee
V
veronique • extended_group • fr
10
Les pieds dans l'eau
Pros:

Très bon accueil par tous.
Notre chambre était dans le bâtiment principal, très calme, grande et luxueuse avec grand balcon.
Le resto est très bon
Belle plage plutôt branchée

Cons:

La musique omnipresente côté plage et se superposant à celle du club à côté.

2025-12-23 • via Nuitee