Hortensias Hotel and Suites

Hotels
•
Independent
8.8 (24 reviews)
Cam. del Tubo Tapachula, 9622225999, Tapachula, CHIS, 30797 , Tapachula , MX
52-9622225999

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Facilities

Free WiFi
24-hour front desk
Wheelchair accessible
Self parking (surcharge)
Accessible shuttle
No accessible shuttle

Review Highlights

Pros:
Helpful staff
Standard amenities
Cons:
Room not as booked
Cramped space

Categories

Cleanliness
7.59
The hotel is small and cramped, which may affect the cleanliness.
Service
9.56
Staff were described as very helpful.
Location
9.1
Location was not directly mentioned, but standard for this hotel tier.
Room Quality
8.05
The room quality suffered due to not receiving the booked arrangement.
Amenities
9.08
Amenities are average, no specific issues mentioned.
Value for Money
8.54
Guest felt the accommodation and experience didn't match what was paid.
Food and Beverage
9.09
Food aspects not mentioned; assumed standard for this hotel tier.
Overall Experience
9.36
Overall experience affected by room change but satisfactory overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:07

Property Description

Amenities and Features

  • Self parking available
  • Air-conditioned rooms with kitchenettes
  • Complimentary wireless internet access

Nearby Attractions

  • Plaza Paseo Las Hortensias
  • Plaza Galerias
  • Casino Vegas Tapachula

Convenient Location

  • Within walking distance to local attractions
  • Short drive to Izapa Ruins and Centro Comercial AlaÏa Tapachula

To book your stay at Hortensias Hotel and Suites, visit our website or call us today!

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.8
Based on 24 reviews
Cleanliness: 7.59
Service: 9.56
Location: 9.1
Room Quality: 8.05
Amenities: 9.08
Value for Money: 8.54
Food and Beverage: 9.09
Overall Experience: 9.36
J
José
8
Pros:

Si

2025-10-07 • via Nuitee
F
FERNANDO ESPINOSA
8
Pros:

Que pongan sartenes

2025-09-28 • via Nuitee
O
Oscar
10
Pros:

Very helpful

2025-08-18 • via Nuitee
M
Marcela • family_with_children
2
Pros:

Lastimosamente no me dieron la habitación que pedí, me cambiaron de jotel, hotel pequeño, sin mucho espacios no fue lo que lo pedí y por lo que pagué.

2025-08-18 • via Nuitee
C
Carlos
6
Pros:

The hotel was clean, near to facilities , just not what I expected!

2025-06-22 • via Nuitee
A
Andrea
10
Pros:

Experiencia grata, el personal muy amable.

2025-06-19 • via Nuitee
M
Michelle • family
10
Pros:

They were sweet and understanding. Took their time to find a solution to payment options and very respectful of my family needs. It was a wonderful stay and it was a spacious room. Thank you for everything.

2025-06-13 • via Nuitee
B
Brian • family_with_children
8
Pros:

Está bien

2025-06-06 • via Nuitee
A
Anushka
10
Pros:

I had no complaints at my stay at this property air conditioning worked properly and the area was clean

2025-03-12 • via Nuitee
D
DanielE
10
Pros:

Todo excelente.

2025-02-17 • via Nuitee
C
CARLOS LEONARDO
10
Pros:

Excelente

2025-02-13 • via Nuitee
R
Ron
10
Great place to stay.
Pros:

Nice suite with lots of options at a fair price. I was even allowed to plug in my 110v portable car charger! We slept very well.

2025-02-05 • via Nuitee
Y
yasel
10
Pros:

Super buena la propiedad y te atienden al 100

2025-02-05 • via Nuitee
E
Emanuel
6
Pros:

Si vienes con auto es una pésima opción, poco solo unos pocos espacios además de que tienes que pedir permiso para entrar y salir cada vez que lo quieras hacer, una situación muy incómoda!

2025-02-01 • via Nuitee
E
Edgar
10
Pros:

Excelente hoyel

2025-01-27 • via Nuitee
D
DEANY
10
excelente. regresare
Pros:

suites modernas y acojedoras

2025-01-18 • via Nuitee
S
Saptarshi • partner
10
Pros:

Very amicable stuff . Good behavior . Clean . Helpful . I loved it . 24 hour security . No hidden fees .

2025-01-15 • via Nuitee
A
Andrea • family
10
Pros:

Todo perfecto volveria a ir

2025-01-08 • via Nuitee
Y
Yesenia • partner
10
Pros:

Una estancia tranquila, con comodidades, sin queja alguna

2024-12-31 • via Nuitee
D
David
10
Pros:

Buenísima

2024-12-28 • via Nuitee