Sol Caribbean Beach Corales

Extremely Dangerous Experience – Assaulted by Hotel Staff

I am a Canadian traveler and had a confirmed reservation at Sol Caribbean Beach Corales in Punta Cana booked through Booking.com (confirmation number 5774099315).

When I arrived at the hotel on February 14 around 6:00 PM, the receptionist initially checked my reservation but then told me that no rooms were available. I was sent to another nearby hotel and told that my reservation belonged there. When I went to that hotel, they informed me that my reservation had nothing to do with them.

When I returned to Sol Caribbean Beach Corales, the reception office was closed and the receptionist had disappeared. Later that evening I received a message stating that my reservation had been canceled, even though I had not canceled it.

The following day I returned to the hotel to ask for an explanation. During this conversation, a man associated with the hotel became aggressive and began shouting at me. The situation escalated and I was physically assaulted. I was punched, pushed outside the office, and kicked. During the incident my finger was broken and later treated by my doctor in Toronto.

One of the individuals involved threatened me with a machete. A bystander attempted to intervene and a violent altercation followed between hotel staff and that individual.

Police eventually arrived and, surprisingly, I was also detained despite being the victim of the assault. I spent the night in a police cell in extremely poor conditions.

This was one of the most disturbing experiences I have ever had while traveling. I strongly recommend that travelers exercise extreme caution regarding this property.

I hope the hotel management and the booking platform investigate this incident seriously to ensure the safety of future guests.

The condition of the property is very bad, the room we got was full of cockroaches and it was changed to another one, but shower was very old and we can hardly use it. The AC could hardly cool down the room. I was cheated, they charged from my card much more than the price was shown on booking, I had to open dispute with my bank. Avoid this place.

Las habitaciones no estaban muy limpias, el horno microondas estaba lleno de comida, nos cobraron varias cosas demás, el aire no enfriaba

Deben de fumigar más por qué hay muchos mosquitos