ARK Serendah Hotel

Hotels
5.8 (13 reviews)
Unit No 2, Laman Gapimas, Jalan Gapimas 1, 48200 Serendah, Selangor , Kuala Lumpur , my

listing image 1
Show all photos

Facilities

Air conditioning
Room service
Family rooms
Non-smoking throughout
Free wired internet
Internet access

Review Highlights

Pros:
Quiet location
Nearby eateries
Cons:
Untrained front desk staff
Lack of response to requests

Categories

Cleanliness
4.88
Room cleanliness was not specifically mentioned; however, general dissatisfaction hints at potential cleanliness issues.
Service
6.35
Front desk lady was not well trained in customer service.
Location
6.89
Location was relatively quiet with nearby eateries.
Room Quality
5.64
Standard quality for this hotel tier.
Amenities
5.67
Standard quality for this hotel tier.
Value for Money
5.63
Standard quality for this hotel tier.
Food and Beverage
5.68
Standard quality for this hotel tier.
Overall Experience
5.65
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:27

Property Description

Modern Amenities
Experience comfort with our air-conditioned rooms and enjoy free WiFi throughout the property. Equipped with a kettle for your convenience.

Family Friendly
Our hotel offers family rooms to accommodate your loved ones. Unwind and relax with your whole family during your stay.

Entertainment
Watch your favorite shows on the flat-screen TV provided in all guest rooms. Pamper yourself with complimentary toiletries during your stay at ARK Serendah Hotel.

Book now for an unforgettable stay at ARK Serendah Hotel in Kuala Lumpur.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

5.8
Based on 13 reviews
Cleanliness: 4.88
Service: 6.35
Location: 6.89
Room Quality: 5.64
Amenities: 5.67
Value for Money: 5.63
Food and Beverage: 5.68
Overall Experience: 5.65
U
Umzarul An Nur • couple • my
7
2025-11-04 • via Nuitee
M
Mokhzani • extended_group • my
9
2025-09-04 • via Nuitee
C
Chandren • solo_traveller • ca
7
A simple reasonable place to stay !!
Pros:

Location was relatively quiet with nearby eateries.

Cons:

Front desk lady was not well trained in customer service and was reluctant to give her first name.

2025-08-16 • via Nuitee
Z
Zawani • family_with_children • my
1
Pros:

Nothing

Cons:

The hotel owner not take action my request. Booking 2 week ago.

2025-07-16 • via Nuitee
R
Raju • family with young children • my
10
Recommended
Pros:

Clean and tidy

Cons:

Staff very friendly 😀

2025-04-28 • via Nuitee
R
Rafidah • young couple • my
1
Bad
2025-04-10 • via Nuitee
J
Johaniff • review category business travellers • my
7
Good
Pros:

The location: near the food place and convenient shops.

2025-03-09 • via Nuitee
S
Subbarauo • young couple • my
5
Passable
Pros:

Budget hotel condition

2025-03-04 • via Nuitee
R
Raju • family with young children • my
10
Nice to stay
Pros:

Facility

Cons:

Nothing

2025-02-04 • via Nuitee
M
Mohd • solo traveller • my
1
The worst hotel I have checked in.
Cons:

Staff not friendly, especially the women administration staff. She so fierce. At night it's very noisy from the front desk. They talk with their phone in shouting. After that they watch their phone with loud speaker full volume. I already told the women staff, to ask the night staff to keep it down but no improvement at all. I have to use earplug for me to sleep. I stay for 7 days but not a single time they ask me if I need to change my towel or ask for my rubbish. I my self have to give them the rubbish to throw. All their staff is foreigners not Malaysian. Either from Sri Lanka or India. They don't know to speak Bahasa Malaysia and very little using English. This is the worst hotel environment I encountered. I won't come again to this hotel for good.

2025-01-03 • via Nuitee
M
Muhd • young couple • my
6
Pleasant
2024-12-25 • via Nuitee
M
Muhd • young couple • my
6
Pleasant
2024-12-25 • via Nuitee
B
Basyirah • review category business travellers • my
2
Very poor
2024-12-15 • via Nuitee