Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Lift / Elevator
Airport shuttle
Non-smoking throughout
Airport shuttle (additional charge)
Airport drop off
See all facilities

Review Highlights

Pros:
Centrally located
Quick service response
Cons:
Strong odors
Poor room quality

Categories

Cleanliness
5.55
Multiple mentions of unpleasant odors, indicating poor cleanliness.
Service
8.05
Timely communication regarding apartment change, but some issues went unresolved.
Location
8.55
Centrally located, ideal for exploring Madrid, but some noise disturbances.
Room Quality
5.55
Reports of uncomfortable beds, poor maintenance, and strong odors affecting experience.
Amenities
6.55
Basic amenities noted, but reports of broken furniture and inadequate kitchen supplies.
Value for Money
8.55
Good central location with some redeeming features, justifies overall cost despite drawbacks.
Food and Beverage
8.55
No specific mentions, considered standard quality for this hotel tier.
Overall Experience
7.05
Overall experience affected by cleanliness and room quality issues, but location and value balance it out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:54

Property Description

Central Location in Madrid
AmazINN Places Chueca offers a prime location just 600 metres from the heart of Madrid. With Gran Via Metro Station a mere 300 metres away, exploring the city is convenient and hassle-free.

Comfortable and Convenient Amenities
Each unit at AmazINN Places Chueca is equipped with a private bathroom, air conditioning, and a kitchen with essential appliances. Enjoy free WiFi, bed linen, and towels during your stay, ensuring a comfortable and relaxing experience.

Near Major Attractions
Situated close to iconic landmarks like Thyssen-Bornemisza Museum, Gran Via, and El Retiro Park, guests can immerse themselves in the vibrant culture and beauty of Madrid.

Ready to experience the charm of Madrid? Book your stay at AmazINN Places Chueca now!

Important information:

A surcharge of 25 EUR applies for early check-ins. All requests are subject to confirmation by the property.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.3
Based on 185 reviews
Cleanliness: 5.55
Service: 8.05
Location: 8.55
Room Quality: 5.55
Amenities: 6.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 7.05
S
Sancho • couple • ar
1
2026-10-15 • via Nuitee
N
Negin • couple • es
9
Pros:

Céntrico

Cons:

Que había poca luz para lo bien que estaba

2026-10-13 • via Nuitee
A
Angel • couple • es
7
2026-10-12 • via Nuitee
S
stefano • solo_traveller • it
10
Pros:

Posizione perfetta, pieno centro, camera con tutto il necessario per un soggiorno in completo confort.

2026-10-11 • via Nuitee
M
Martina • extended_group • it
1
2026-10-11 • via Nuitee
M
Mika • extended_group • il
5
Cons:

הכניסה הייתה חשוכה ולא נעימה בכלל. היה מלא רעש מהדירה שליד עד שעות מאוחרות בלילה

2026-10-10 • via Nuitee
M
María Inés • couple • uy
1
Mala
Pros:

No logramos entrar nunca al alojamiento. No tuvimos respuesta ni solución.

Cons:

No pudimos ingresar nos quedamos en la calle.

2026-10-09 • via Nuitee
X
Xavier • couple • de
1
Poor hygiene, broken amenities, and completely dismissive customer service. Avoid
Pros:

Nothing. The location does not make up for the poor hygiene and appalling service

Cons:

Unwashed, dirty floors throughout that left dust and grit on our feet when walking barefoot, plus a broken kettle. We reported both on day one with requested WhatsApp video proof, but our calls and messages were ignored for the rest of our stay—nobody came to mop or fix the kettle. Afterwards, management completely dismissed our claim citing internal "cleaning records" and stated dirty floors aren't a reason not to stay. General wear, tear, and neglect throughout the flat as well. Appalling service and zero accountability

2026-10-09 • via Nuitee
M
Milja • couple • rs
5
Pros:

Lokacija, udobnost kreveta i čista posteljina,dovoljan broj peškira su zaslužili svaku pohvalu.

Cons:

Komunikacija je bila uznemiravajuća, uputstva za obavezno online prijavljivanje sa nedostupnim linkom za chek in koja su slata danima pred polazak u istom nedostuonom formatu. Na moje insistiranje su me preusmerili na dopisivanje preko whats up tako da su mi tražili da tamo pošaljem broj rezervacije što je mimo svih pravila i preporuka bookinga. Na sam dan check in su takodje na istom insistirali sto je nedopustivo jer te dovode u situavciju da sedis na aerodromu ali i dalje nemas uputstva za ulazak u apartman. Na dan check ina nisu uopste odgovarali na poruke poslate preko bookinga???!!! Iscrpela sam sve opcije,zvala na broj apartmana koji je dat na bookingu,javlja se call centar,tako da sam
bila primorana da pisem na whats up,nisam pristajala da odajem
broj rezervacije pa su ipak poslali link za online chekiranje.To je uznemiravajuće i neprofesionalno!
U apartmanu nedostaje još šolja za kafu, postoji samo jedna. Ćistoća apartmana bi mogla niti na vecem
nivou.

2026-10-08 • via Nuitee
D
Doris • extended_group • ca
7
2026-10-07 • via Nuitee
R
Rochi • couple • es
10
Fui pote trabajo y fue excelente
Pros:

La comodidad y limpieza muy buena

2026-09-19 • via Nuitee
M
Marc • solo_traveller • es
2
No recomendable, no hay una recepción que gestione y resuelva incidencias
Pros:

El alojamiento es céntrico y bien comunicado

Cons:

Cuando se realiza la reserva te informan que tienen recepción 24 horas y que atienden en diferentes idiomas.. Eso es falso, no tienen recepción y simplemente te mandan los códigos para entrar al teléfono. Al llegar, la puerta exterior estaba rota.. después de mucho llamar pude contactar con la central, que gestiona muchos, muchos apartamentos.. Me abrieron una incidencia, y me dijeron que en un margen de 2 horas mandarían un técnico!! Y eran las 22h de la noche. Por dentro, el apartamento dejaban mucho que desear, sobretodo el aspecto de mantenimiento.

2026-09-18 • via Nuitee
A
ALEJANDRO • couple • es
6
Bien ubicado, buenas instalaciones pero desepcionados por el atendimiento
Pros:

La ubicación y la limpieza del mismo.

Cons:

Se le envió un mensaje porque no funcionaba la televisión y el internet, y no contestaron ni lo arreglaron, además de que tuvimos que llamar porque no habíamos recibido el correo para hacer el checking y luego de más de 15 minutos por teléfono nos dicen que es que no lo habían hecho ellos para enviar el mensaje, no revisar eso hicieron antes de nuestra llegada.

2026-09-18 • via Nuitee
E
Enrico • solo_traveller • it
6
Pros:

La posizione centrale

Cons:

L entrata degradata e la scarsa pulizia generale.

2026-09-17 • via Nuitee
A
Ana • solo_traveller • es
5
Pros:

La ubicación

Cons:

El portal de entrada es muy cutre y no hay cobertura

2026-09-16 • via Nuitee
J
jose • couple • es
9
Pros:

La ubicación

2026-09-13 • via Nuitee
A
Alexandrina • extended_group • bg
5
2026-09-03 • via Nuitee
O
Oscar • couple • ar
6
2026-09-01 • via Nuitee
S
Sirine • family_with_children • fr
3
2026-07-16 • via Nuitee
J
Jorge • family_with_children • es
8
2026-07-11 • via Nuitee