BAU Tulum

Hotels
8.7 (792 reviews)
Calle 2 Poniente , Tulum , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Luggage storage
Safety deposit box
Tour desk
Board games/puzzles
Allergy-free room
Shared kitchen
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Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Inadequate breakfast options

Categories

Cleanliness
6.75
Rooms were reported as dirty and unkempt, with dust and stains on bedding.
Service
9.99
Staff were described as attentive and friendly with positive engagement.
Location
9.76
Conveniently located near ADO bus station and within easy reach of restaurants and shops.
Room Quality
8.21
Rooms were spacious and comfortable, though some issues noted.
Amenities
8.74
Pool and breakfast provisions noted as lacking in quality.
Value for Money
9.7
Reported as good, particularly for a boutique hotel.
Food and Beverage
7.25
Breakfast options were limited and not well received by guests.
Overall Experience
9.22
Overall experience was generally positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:06

Property Description

Luxurious Accommodation
BAU Tulum, located in the heart of Tulum, offers a 4-star experience with modern amenities. Each air-conditioned room features free WiFi, a private bathroom, and some even boast refreshing pool views.

Relaxation and Recreation
Unwind by the outdoor swimming pool, stroll through the lush garden, or enjoy a drink at the hotel's bar. With a terrace to soak in the tropical vibes, BAU Tulum provides the perfect setting for a tranquil getaway.

Convenient Location
Situated just 100 meters from the city center and 300 meters from Tulum Bus station, our hotel offers easy access to nearby attractions like Tulum Archeological Site and Parque Nacional Tulum. Additionally, we provide free private parking and a paid airport shuttle service for your convenience.

Experience luxury and convenience at BAU Tulum - book your stay now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 792 reviews
Cleanliness: 6.75
Service: 9.99
Location: 9.76
Room Quality: 8.21
Amenities: 8.74
Value for Money: 9.7
Food and Beverage: 7.25
Overall Experience: 9.22
G
Guillaume • couple • fr
8
2026-03-21 • via Nuitee
J
Jean-François • couple • fr
9
Hôtel plein de charme, idéalement placé avec un personnel extrêmement aimable et prévenant.
Pros:

Hôtel joliment aménagé.
Hôtes extrêmement aimables et prévenants.
Bon emplacement.

Cons:

Pas assez propre (poussiéreux).

2026-03-19 • via Nuitee
R
Rauch • couple • fr
9
2026-03-18 • via Nuitee
E
Emile • couple • fr
9
2026-03-17 • via Nuitee
L
Lorenza • couple • it
8
Consigliato
Pros:

La posizione, accogliente tutto ok

Cons:

La colazione potrebbe essere migliorata.

2026-03-16 • via Nuitee
P
Philippe • couple • fr
9
Un petit hôtel à conseiller
Pros:

L’emplacement, la chambre et l’accueil et la gentillesse de nos hôtes, très aidants, une belle expérience à recoamnder

Cons:

Rien

2026-03-16 • via Nuitee
N
Niddam • couple • fr
10
2026-03-15 • via Nuitee
N
Natálie • couple • ca
10
Great, affordable, clean and comfy. Nothing to complain about.
Pros:

It was really cool designing kind of in the jungle. But still clean and comfy. Good breakfast, great and helpful staff and the location is quiet but you can walk to the centre easily.

2026-03-15 • via Nuitee
R
Rae • couple • nz
10
A great place to rest with fantastic staff
Pros:

What stood out most was the staff — they were incredibly friendly and welcoming, particularly Juan, who gave us some great insider advice on how to get around Tulum and save a bit of money while exploring. After spending the day out and about, it was really nice to come back to a room that, although basic, was very comfortable and perfect for a good night’s rest.
Really good value for money, would stay here again if I find myself back in Tulum!

2026-03-15 • via Nuitee
C
Caroline • couple • fr
9
Très beau séjour à Tulum!
Pros:

La décoration, les chambres qui sont confortables et le propriétaire qui est charmant et très disponible. Il nous a donné plein de conseils pour des sorties et des restaurants.

2026-03-14 • via Nuitee
P
Paola • couple • co
7
Pros:

La habitación estaba amplia y limpia

Cons:

Las instalaciones del hotel en general y el baño

2026-03-14 • via Nuitee
Владимир_ • solo_traveller • ee
8
Pros:

friendly and helpful.owner

Cons:

they could have blankets

2026-03-14 • via Nuitee
T
Tufan • couple • tr
3
Pros:

bu tesis booking.com standartlarında bir tesis değil..

Cons:

Kahvaltısı çok zayıftı. Kahvaltı servisi yapan personel İspanyolca dısında bir dil bilmiyor. Kahvaltıda tek secenek var.. o da masaya önünüze konuyor.. siz secmiyorsunuz. personel yabancı dil bilmeyince doğal olarak google translate ile anlaşmaya calısıyorsunuz.. Odadaki mini kasa cok kalitesizdi. duvara sabitlenen vidalar yerinden cıkıyordu.. kasayı kullanmadık. gece gec saatte dönmek icin bize teslim edilen dış sokak kapısı anahtarı kapıyı cok zor açtı. içeriden zorlayarak actık. havuz cok küçük ve yetersizdi.. kesinlikle fotograflara bakarak aldanmayın. Konaklamamız 3 günlüktü. 1 gün yakarak erken ayrıldık. Asla tavsiye etmem

2026-03-12 • via Nuitee
D
Delphine • couple • be
8
2026-03-12 • via Nuitee
D
Deimantė • couple • de
10
2026-03-12 • via Nuitee
M
Mario • couple • it
10
2026-03-11 • via Nuitee
N
Nicolò • couple • fr
6
Pros:

Nice and modern hotel

Cons:

Staff not really welcoming and breakfast not really good. Restricted choice and not really abundant.

2026-03-10 • via Nuitee
M
Michael • couple • de
8
Unterkunft war für 2 Nächte in Ordnung.
Pros:

Das Personal war sehr nett.

Cons:

Etwas mehr Invest in das Frühstück und etwas mehr in die Zimmer wäre schön.

2026-03-10 • via Nuitee
M
Marielos De Ortiz • couple • sv
5
Tulum una muralla Maya
Pros:

La habitación era amplia. Tenía todos los materiales de limpieza. Algunas personas del personal fueron muy amables.

Cons:

La cama era de madera y estaba una esquina quebrada. No se apagaba el aire acondicionado y el desayuno de frutas con yogurt, las 2 veces que pedí me dieron sandía podrida.
La hora de comenzar a servir el desayuno debería ser desde las 7:00 a.m. para que los turistas salgan temprano a sus actividades.
No estaba cerca de la playa.

2026-03-10 • via Nuitee
G
Giacomo • extended_group • it
9
2026-03-09 • via Nuitee