Hotel Plaza Nardos

Hotels
8.3 (18 reviews)
Playa del Carmen , Playa del Carmen , mx

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Noise from clubs
Uncomfortable beds

Categories

Cleanliness
8.63
The cleanliness of the property is praised in the reviews.
Service
9.1
The staff is described as very friendly and helpful.
Location
9.14
The location is described as sensational, significantly enhancing the overall experience.
Room Quality
7.09
Mentioned issues with noise and comfort detract from the room quality.
Amenities
8.12
Standard quality for this hotel tier.
Value for Money
8.08
Standard quality for this hotel tier.
Food and Beverage
8.13
Standard quality for this hotel tier.
Overall Experience
8.1
Overall experience is impacted by noise issues but is generally positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:30

Property Description

Central Location
Hotel Plaza Nardos is centrally located in Playa del Carmen, making it convenient for guests to explore the city's attractions. Situated near major transportation hubs, guests have easy access to popular destinations.

Relaxing Outdoor Pool
Guests can unwind and soak up the sun by the hotel's outdoor swimming pool. Perfect for a refreshing dip after a day of sightseeing or to simply lounge and enjoy the serene surroundings.

Comfortable Accommodations
Each air-conditioned room at Hotel Plaza Nardos is equipped with modern amenities such as free WiFi and a private bathroom. Some rooms even feature a terrace, adding an extra touch of comfort to your stay.

To experience convenience and comfort in the heart of Playa del Carmen, book your stay at Hotel Plaza Nardos today.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 18 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 7.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 8.1
A
Arturo • couple • us
10
Great location, great price, great customer service.
Pros:

Location and customer service!

2026-02-23 • via Nuitee
M
Montoya • extended_group • cl
10
Pros:

La atención del personal

Cons:

Faltó más equipamiento en cocina y un sofá para las habitaciones.

2026-02-12 • via Nuitee
A
Anabel Alvarado • extended_group • mx
8
Pros:

Esta muy bien ubicado y el servicio del personal es bueno. La habitación era bastante amplia y cómoda.

Cons:

Se tardaba mucho en salir el agua caliente en la regadera y se gastaba mucha agua.

2026-01-30 • via Nuitee
E
Eugenia • couple • ar
10
Pros:

La ubicacion céntrica, a pasos de la 5ta. a unas cuadras de playa car y de playa mamasita.

2026-01-10 • via Nuitee
G
Ghanshyam • extended_group • us
8
Pros:

Great location, nice building

Cons:

No amenities, no coffee machine or fridge in room

2026-01-04 • via Nuitee
M
Marita • extended_group • no
9
2026-01-03 • via Nuitee
R
Rodolfo • extended_group • us
8
2026-01-03 • via Nuitee
G
Giovana • extended_group • br
9
Ótima localização
Pros:

A localização é sensacional e a limpeza do local também é maravilhosa. Ótimo staff

Cons:

Poderia ter blackout na janela pois a noite o quarto fica claro e também falta um local para apoiar as malas.

2025-12-29 • via Nuitee
B
Bibiana • couple • mx
9
Pros:

Ubicación

2025-11-26 • via Nuitee
D
Diley • solo_traveller • mx
10
Pros:

Todo

2025-09-12 • via Nuitee
K
Karla • family_with_children • us
10
Pros:

A nice, clean, good location, and very friendly staff hotel, we had a really nice week there! 🥳🥳

Cons:

The weather lol! Nothing about the hotel! Was crazy humid 😬😂

2025-08-23 • via Nuitee
J
Joseph • solo_traveller • us
1
Terrible. Loud. Noisy. Uncomfortable. Poor management with terrible communication.
Pros:

:( Nada :(

Cons:

Booked for 2 nights, and stayed for 1. The noise level next to the clubs and the bar on their property was so loud it was impossible to sleep. The property's uncomfortable beds, bad lighting, and low water pressure made the stay unbearable. The property agreed to let me stay just one night and give me a refund for the night I did not stay. However, the management refuses to respond to my and Booking.com's requests for correspondence and compensation. I assume they are still an operating business, because their customer service is horrible. Be warned. This place is a total gamble of your money.

2025-08-22 • via Nuitee
C
CAROLINA • solo_traveller • mx
9
Muy buen lugar excelente ubicación ..
Pros:

No cuenta con Restauran ...sería excelente 👌

Cons:

Que hubiera desayuno..

2025-07-10 • via Nuitee
A
Adriano • solo traveller • ca
6
Pleasant
2025-03-24 • via Nuitee
T
Tanah • young couple • sk
9
Superb
Pros:

Few steps to the beach and 5th avenue. Simple but comfortable room.

Cons:

Very noisy at night, few clubs around, but ear plugs saved me.

2025-03-04 • via Nuitee
L
Lucienne • with friends • us
8
Good value for my money
Pros:

Location. Bed and pillows comfortable
Nice shower with hot water
Very close to ADO bus station

Cons:

Noisy at night loud music from nearby bars

2025-02-28 • via Nuitee
H
Heather • review category business travellers • us
9
Superb
2025-02-19 • via Nuitee
N
Naomi • family with young children • gb
7
Good
2025-01-11 • via Nuitee
D
Debi • with friends • us
8
We enjoyed it! For the price, it’s pretty perfect - great location and super nice staff!
Pros:

Location was perfect! It’s relatively new so their signage was hard to find but once we found it we realized we had a perfect spot!

Cons:

The internet was out for a day which was a bummer and obviously we’re right off of 5th Avenue so the noise could be an issues if you’re not a night owl! The pool is super small and not exactly but it was nice to grab a beer from our room and hang for a bit. No lounge chairs.

2025-01-02 • via Nuitee